Resolved! What does Default Assignment Group do?
On a CWM Boards you can set a default assignment group. Does this do something? As far as I can tell it does not default values anywhere. Is this just information or what is the goal of this field?
Forum Posts
Resolved! Is field mapping necessary when setting up CWM integrated teams?
We have setup a couple of EAP/CWM integrated teams to enable working with multiple records types when planning sprints. Doing so has created a CWM Board for that integrated team and the work items have been created as CWM tasks. However the "Descrip...
How do you structure your CWM Spaces/Boards?
Hi All, I'm curious how you are setting up the spaces/boards in your companies.Do you set up your spaces per department? Per Product? Per technology e.g. SN/SAP etc.?Do you use fixed boards per team? Or do you e.g. create a new board for every agile/...
OOTB reporting for collaborative work management
Can any one suggest if servicenow provides any standard reporting for CWM. These reports can be Sprint velocity analyticsBurndown / burnup chartsHistorical trend tracking across sprintsPredictive or time-series analyticsOr if I have to generate such ...
Email notification when someone adds a Task to a Collborative Workspace
Hello, My team has created a collaborative workspace and added the Basic CRM module. We have shared this workspace with leadership at my agency, and they add Tasks to this list. I am wondering how to have an email sent to me when they add a Task so I...
Unable to see the Team Agile Tool field in Zurich
We upgraded our Platform to Zurich and all the corresponding modules to the latest version. I am still not seeing the "Team Agile Tool" to choose CWM or EAP as a team level planning tool. What am I missing?
Creating CWM Sprints from EAP
Working in my PDI, I created an EAP Configuration for basic Agile teams that has Stories and Features for Work Item Structure and Story for Default Work Item and Sprint for the Planning Calendar. I added a team and set the Team Agile Tool to CWM. W...
Resolved! How to configure related lists within CWM record
Hello! We are looking to add more related list item into the side panel that shows CWM records.We have tried configuring related list for CWM records but that doesn't seem to take effect.Any help would be greatly appreciatedThank you!
How do we group tasks together in sprint planning view?
When we started with a regular list view in CWM, we would break down larger bodies of work into child tasks, which helped with navigating across similarly themed work. We just switch to using the sprint planning view this week, and we noticed that th...
How do I disconnect CWM and EAP?
How do we disconnect a team CWM board from EAP?We set up that connection for my team a few months ago, but we're finding CWM to be lacking a lot of the capabilities we need to appropriately plan and do work.
Board Label missing in new CWM version
Since upgrading to Zurich and latest CWM version, previously there was a field on the task labels which allowed u us to switch board , that has now disappeared. Can you advise if this was by design and if so how can we easily switch tasks between boa...
CWM: Doc Page Landscape Format
Dear Community,I have created a document page that includes a table with more than 8 columns. While the columns are visible by scrolling horizontally, I would like to display the entire table in one view. This could be achieved by using a landscape ...
New field in CWM table is not availabe in personalize columns
Hi All,I have created new field in CWM task (sn_cwm_task) and type is percent complete. I am not seeing it in personalize columns. Thank you!
A couple questions about CWM
Is there an ability to add a colored dot/tag like in VTB to a card? If not what would be an alternative?When viewing the kanban board what is the alternative to the VTB being able to click on a user's name at the top to automatically filter by what's...
Track percent completion for CWM Tasks
Hi All,We would like to track percentage completion for CWM tasks in the same way it is tracked for Projects and Project Tasks. Since this functionality does not appear to be available out of the box, can it be customized to support this requirement?...
