In the FAQ post it's mentioned that enhancements are planned for connected work items - move on Kanban boards and display under 'My work' view.Is it planned to enable custom columns to be displayed for the connected items? For example custom columns ...
Hi, Have you ever experienced this behavior?(Screenshot 2025-11-10 at 14.05.57.png) This is how it should look like, and also did before an upgrade to Zurich.(Screenshot 2025-11-10 at 14.18.08.png) This is how it looks like now. Observed issues :- he...
TLDR: unless/until ServiceNow starts supporting punctuation as options when creating custom choice columns in CWM, avoid including punctuation. OR, you can probably use punctuation if you modify the entry in the sn_cwm_col_choice table after first cr...
I have a small team, and I'd like to schedule one-on-one meetings with team members using Collaborative Work Management. Currently, I have a single workspace configured: "Bi-Weekly 1:1 Meetings"Within this space, I've added/duplicated a board to trac...
I'm trying to create stories in a backlog for sprint planning and then tie tasks to the story by having a general process as a story and then going granular with the CWMTASK items of individual task that need to be done for the story, but I can't see...
Is there is any step-by-step guide for setting this up?
Hi all, While using the connected work feature within CWM, the custom columns from the connected work appears in the CWM gear icon area to display within the CWM board. However, the data does not pull in from that table into the board. Other fields l...
Hi All,Can we auto create a Project Task whenever a CWM record is created in board?Also can we create custom Templated in CWM? Thanks!
Is it possible to add hyperlinks in the description, comments or any field? I know it is possible to add a URL column - however this seems a messy approach - especially if more than one is required.Types of links may include: Sharepoint site, Multip...
Yokohama Patch 6 was installed. CWM plugin was updated to the latest version.Now users are reporting that none of the boards/spaces that they created previously are showing when they open Collaborative Work Management! How can we fix this so that all...
Hi all, I am working my way through the CWM Bootcamp, which I am really enjoying. If you haven't taken it yet, you can find it here. https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&course_id=ab04967847e50298c00af2351...
Can a CWM Board be created from a Demand, similar to other planned work task types as documented here: Create a demand?
Hi, When you attach a file to a CWM task and then attempt to open it from the task, the attachment opens in the same window. If you want to return to your board, you must use the browser's back button, as there is no other way to navigate back to you...
Hi, In CWM, for one of our boards, we have diverse views for the List, which showcase tasks based on the applied filter of the custom field. However, we’ve noticed that this filter does not function with Kanban, as it displays all tasks regardless o...
