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Does anyone use the Approver column in CWM?

AmberS-BHE
Tera Contributor

I am currently looking at using CWM to help organize tasks and want to add one or more people to approve the task.  I added the Approver column and was able to add someone's name there. However, I am not clear where they record their 'approval' of the task and if/how I move it to the next Approver. 

1 ACCEPTED SOLUTION

Lillian
ServiceNow Employee
ServiceNow Employee

Hi Amber,

 

You could achieve your desired flow with additional custom columns and some automation. For example:

 

1. Create a new dropdown column: "Approval Status" with custom fields such as "Approved", "Needs more information", etc

2. Create an another column for another approver, e.g. "Stage 2 Approver"

3. Create an automation:

When "Approval Status" is "Approved", then send an email to "Stage 2 Approver"

 

-Lillian

View solution in original post

1 REPLY 1

Lillian
ServiceNow Employee
ServiceNow Employee

Hi Amber,

 

You could achieve your desired flow with additional custom columns and some automation. For example:

 

1. Create a new dropdown column: "Approval Status" with custom fields such as "Approved", "Needs more information", etc

2. Create an another column for another approver, e.g. "Stage 2 Approver"

3. Create an automation:

When "Approval Status" is "Approved", then send an email to "Stage 2 Approver"

 

-Lillian