Our boards/spaces not showing after updating to latest Collaborative Work Management

mah1 · ‎08-13-2025

Yokohama Patch 6 was installed. CWM plugin was updated to the latest version.

Now users are reporting that none of the boards/spaces that they created previously are showing when they open Collaborative Work Management!

How can we fix this so that all of our previously created content is available in the new version of CWM? I don't recall any warning about loss of data.

Thank you!

Sunil B N · ‎08-13-2025

Hi Michele,

Please rest assured—there will be no loss of data.

I hope you've upgraded to CWM v7.0. With this version, you should be able to switch Spaces directly from the left navigation panel.

To help us troubleshoot effectively, could you confirm whether any customisations were made to the following files?

sys_ux_macroponent*
sys_ux_script*

Also, if you’re seeing any errors in the browser console or system logs, please do share those details.
Raising a support case with us will allow us to assist you more quickly and thoroughly.

Thanks and regards,
Sunil B N

View solution in original post

Mike R1 · 4 weeks ago

also had an issue with boards now resolving after the update to 7.0. SN support has a KB on it with a work around. KB2442696 - Board is not loading for few users in CWM 7.0

We also just cam across another issue today wtih 7.0 the Updated Date column is no longer there and is not available in the gear icon / personalize list. Will have to submit another case. The product team did not do a good job with QA for this update.

krishna301 · 4 weeks ago

Hi Mike,

For all the new boards, we bring in the list of columns from the 'Default' list view. If your column is part of it we will bring it to the personalize list

Regards,

Krishna.

Mike R1 · 4 weeks ago

Thanks for the reply Krishna,

Why would the workspace work differently than the legacy 'platform UI'? Why would you only bring in some fields to the column picker and not all of them? And why would you build an update that removes columns from peoples boards they are already using, but not give them the ability to bring it back?

Thanks

krishna301 · 3 weeks ago

Hi Mike,

In CWM(data grid based) bringing in the columns from customize/ personalize is seemless without refresh of the page(unlike in platform UI). To bring this experience we need to bring the data upfront. Therefore, we limit the data to only the columns the user has already customized on the platform’s default view.

Users are still able to add back any necessary columns by customizing the default list view. Columns saved in any of the CWM views are preserved and not deleted. If saved columns are unexpectedly deleted, please report the issue, and we will investigate it for resolution.

Regards,

Krishna.

Mike R1 · 3 weeks ago

Thanks for the response Krishna, but this makes no sense.

The column picker in the Service Operations Workspace has all 145 available columns for the view on incident table, so why would your column picker be limited? Also, why were Created By and Updated By in the column picker? They are not in the default view that comes out of the box in CWM? I see you added Created By, Description, Number, Updated By and Watch list in addition to the fields in the default list view. How did you come up with those 5? It just looks like you missed the two date fields (Created and Updated)

I have tried adding the updated 'date' column to the default list view. So far the column does still not show in the picker. It has been 1 hour since I made the change and I have impersonated folks to see if logging out changes anything. Is there some sort of job that runs to add the columns?

If you are part of the Dev team, you really need to document this. This is so unintuitive and backward it is mind boggling. Why would you control a workspace by going to the legacy view? There are no menu items for CWM, and unless you know something about the platform, you wouldn't even know how to navigate to the CWM tables in the legacy view. Expecting someone to figure out that to control what even appears in the column picker you need to go to the legacy view and configure makes zero sense what so ever. Not to mention that I have not seen a limitation on the list in any other workspace. This needs to be clearly spelled out in the documentation.

Also, columns were lost from someone's view. They had a column (Updated) in their board in 6.0.3 and it disappeared in 7.0 that was the whole reason for my post. I submitted a case with support.

Thanks