Overview In many business processes, approvals or acknowledgements require a user’s signature. While ServiceNow provides attachment capabilities, there is no out-of-the-box e-signature or sign pad feature for Service Catalog items. In this article, I...
Gamification is a great way to add incentives for users to explore and use the service portal repeatedly. In our Knowledge18 session, we demonstrated how to implement gamification in the Service Portal to introduce users to the portal and encourage t...
In Service Operations Workspace, the Problem Overview -> Impact section shows counts for related records such as Incidents and Tasks. However, Change Requests are not shown out of the box. In this article, we’ll walk through how to add the count of r...
Overview ServiceNow supports dynamic option management for dropdown (choice) fields using built-in APIs. However, radio button fields do not have the same out-of-the-box (OOB) support. This article explains: The difference between dropdown vs radio ...
Hello Community, Have you tried ServiceNow Smart Assessments powered by the Smart Assessment Engine (SAE)? Your customers may be asking what it is and would like to know about its capabilities, how to set it up, and how to use it. Here is a simple...
This functionality enables users to upload files (like Excel spreadsheets) through a catalog item and automates importing and transforming the data. The process upon submission, imports the file, transforms it and updates the target table, deletes th...
While I was working with notifications, I realized that there are some incredibly useful and neglected parts of ServiceNow that sometimes aren’t used to their fullest potential. I’d like to go over one of them right now, gs.eventQueue. One thing se...
For table fields, ServiceNow provides a very useful Conditions field type which essentially adds a condition builder to a form and stores the corresponding encoded query as its value. However, there is no OOTB equivalent Conditions variable type for ...
Creating a record with user input data If you want to create a record using user input from your form or other component on your page, you can use this guide. In this example, I was taking input from 2 input components in a modal and creating a new i...
Introduction Tables are the foundation of ServiceNow. Every piece of data — whether it’s an incident, a user record, or a custom business object — is stored in a table. Understanding how tables work, how they are related, and how to create and custom...
Let's say there is a need to show a list of groups (on Service Portal) in which the selected user (via Reference Variable) is either a member or manager. The records in that list should be clickable and they should redirect to a group record in a ne...
Hey ServiceNow community! You might have overlooked a major update—ReleaseOps has arrived, and it could transform the way we manage deployments! If you’ve ever faced challenges with Update Sets or rolled out apps across environments, this feels lik...
Hey there, techies! Do you ever feel like JSON is just too plain and boring? It's like staring at a wall of text with no structure or organization. Well, fear not my friends, because JSON.stringify() is here to save the day!Now, you might be wonderin...
TL;DR The on-before business rule script is at the bottom of this article, but it is worth reading through to understand what it is achieving and how it affects you. Introduction I have been asked (and pondered the same myself) whether we could auto...
Here are some tips related to guided tours: - Guided Tours are always created in Global App, even if you are creating them for Portals, like ESC or CSM. They only way to transport them to other instances is if they are in the Global App. -For creatin...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Instance Scan, one of the best things of ServiceNow, though also horribly underutilized by customers. Out-of-the-box the free Instance Scan application comes...
Hi there, Instance Scan, you got to love it . It's one the most powerful features on the ServiceNow platform in my opinion. Okay, I'm a bit biased, being the person worldwide sharing most content on Instance Scan. A huge downside of Instance Scan i...
Hello ServiceNow Family, I have started a Article series on more compelling Module ServiceNow Human Resources. In many companies, HR spends a significant amount of time on repetitive tasks such as responding to emails, managing chats, and using...
Flow Designer has truly transformed how we build automation on the Now Platform. Its low-code, intuitive design allows developers and admins to build powerful workflows without writing heavy scripts.Among the many capabilities Flow Designer offers, F...
We used to design services. Now we’re designing the thinking behind them. With ServiceNow’s AI Agentic Workflows, you're not just setting up automation, you’re training digital coworkers that can plan, reason, and get things done. This hands-...
Lisa Latour
ServiceNow
