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Save Catalog Items as draft

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field   Hi there,   Turning the Release Testing Preview (RTP) Release Notes for the Washington DC release inside out, there was a wow moment... "Let your catalog item requesters...

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Mark Roethof by Tera Patron
  • 49872 Views
  • 61 comments
  • 181 helpfuls

Embedded Knowledge Article in Catalog Item

Pain Point Customer submitted a catalog item without realizing that a knowledge article was available to help them solve their issue.Wastes end-user & agent time   Solution Show contextual knowledge article in catalog itemUnfortunately: No OOTB wa...

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HendrikO by ServiceNow Employee
  • 7732 Views
  • 10 comments
  • 15 helpfuls

Custom Event Queues

ServiceNow’s event queues are mechanisms used to manage and process system events asynchronously. Events trigger actions based on conditions, enabling tasks such as notifications or workflows.When examining the Events [sysevent] table, you’ll notice ...

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Client Script

Hello Community, Hope you are doing well!   Today I am going to share some client script & their types with some example. Hope it will helpful to you!! 1. Client Scripts : -------------------------In ServiceNow, client scripts are scripts that run on...

chaitalival by Mega Sage
  • 21762 Views
  • 8 comments
  • 18 helpfuls

REST Integration with Dell Tech Direct

I wanted to put together a brief article around integrating ServiceNow with Dell's TechDirect warranty API to collect an asset's Warranty Expiration date. In this article, I will detail the Outbound REST message setup, scripting the business rules an...

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Rick Mann by Tera Expert
  • 42746 Views
  • 60 comments
  • 31 helpfuls

Caching Approaches for higher Performance

  When it comes to performance optimizations you will often come across the concept of "caching". But what does this mean and why is caching a good option to accelerate script execution in ServiceNow? This article provides a few insights into this e...

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