Are you scared of debugging ServiceNow bugs? Do you feel overwhelmed, not knowing where to even start looking? I used to feel exactly the same way. I built this framework for myself. Whenever I asked AI to help me debug something, it solved the iss...
Hello Community, Have you tried ServiceNow Smart Assessments powered by the Smart Assessment Engine (SAE)? Your customers may be asking what it is and would like to know about its capabilities, how to set it up, and how to use it. Here is a simple...
Overview: This document explains how to manage and customize homepage redirection for users in the ServiceNow interface. It focuses on using the sys_homepage_destination_rule table to control where users land after logging in, based on their roles or...
Recently, came across an interesting question on the community Hide a specific HR service in Transfer Case here the questioner asked if a specific HR Service can be hidden within New HR Service dropdown when the person opts to transfer the case to ...
Any naming or category system will turn out to be insufficient at some point in time. Yet, no naming convention is even worse – so teams are well-advised to agree on a naming convention early on – and once its deficiency is obvious, adapt and refacto...
Integrations in ServiceNow can sometimes feel like wrestling with a puzzle, but setting up OAuth 2.0 doesn’t have to be a headache. I recently implemented this, and it looks straightforward process, which was quick, clean, and reliable. Here’s someth...
Hello Community, Smart Assessments have become even smarter with the Australia release. Let’s explore the new features 1) Granular Delegationone of my favorites . Granular Delegation allows the primary owner to assign individual assessment sectio...
If you’ve setup an EVAM data resource for the UI Builder or followed along with @Brad Tilton's blog, you’ll know that as part of the setup steps, you have to configure a View Template [sys_ux_composite_data_template] using some JSON magic. After som...
One of the most interesting shifts is happening in the UI layer. ServiceNow is introducing what they call AI Experience (AIx) : basically a conversational front door to the platform. Instead of: Navigating modulesOpening formsClicking through records...
How to use dynamic data options in your dropdown component (and other components) The dropdown component lets you use data binding from a data resource(data broker), however, this resource output is probably not in the correct format which would resu...
Hello Community, Variable editors are really great way to show end user’s input to fulfillers. I get this question several times that, "hey Rahul, can we show variables on tasks other than catalog task" ? Actually, there was a $500 bounty about this ...
Overview This article shows you how to hide the AI-generated Summary component from the Incident record Details tab in Service Operations Workspace. The AI-generated Summary feature is enabled by default on both the Overview and Details tabs of the I...
Flow Designer has truly transformed how we build automation on the Now Platform. Its low-code, intuitive design allows developers and admins to build powerful workflows without writing heavy scripts.Among the many capabilities Flow Designer offers, F...
I have created this article based on my recent experiences with working with Fluent. 1. Purpose and Scope Developers should use Fluent for tasks like generating ACLs, Business Rules, or Script Includes, and rely on traditional Script Includes f...
In ServiceNow development, building performant and maintainable APIs is critical for scalability, security, and integration. This article shares best practices for designing Scripted REST APIs and highlights when to leverage native Table APIs for opt...
ServiceNow provides powerful REST APIs to integrate with external systems, but like any enterprise platform, it enforces rate limits to ensure performance, stability, and fair usage across tenants. This article breaks down the core concepts of rat...
Back Story I’m often presented with asks to enable technical users and engineers in other IT departments for the ability to allow them to easily integrate with the ServiceNow platform without a complex project workpiece being needed to design the int...
Purpose: Technical reference for the OOTB "Assist spike usage alert" mechanism shipped with the Now Assist AI Agents application (sn_aia scope).Audience: Engineers / Developers — Now Assist AI Agents configuration and operations.Target version: Now A...
Platform feature · Report · Export · Powerpoint Export to PowerPoint in ServiceNow: from platform feature to branded reports in one click Building slides is one of those quiet productivity drains nobody puts on a roadmap. Across delivery, presales...
< Previous Article Next Article >Introduction Scripted Data Retrieval Introduction To access Intune, we need an access token which tells Microsoft Graph what tenant we're wanting information from, what access we're allowed, and how long we have a...
LisaLatour
ServiceNow
