I encountered a use case where the customer required the native view for catalog items to show an alert that they cannot use the item and redirect them to the portal. Obviously, there are times where this may be required so the solution is "Dynamic" ...
When talking about ServiceNow UI Actions, there are leading practices for more than just the formatting and execution of code, but also for when and how to use a button or a link.I’ve uncovered several leading practices related to UI Actions and I’d...
I always wonder, Is there any simple utility in ServiceNow to fetch the list of hierarchy/table extensions? Well, By OOB we have TableUtils(). It contains multiple functions to perform on a table. I will walk you through a few interesting functions....
Imagine a world without Update Sets. Yes. Just for a moment. In this imaginary utopia, everything is shipped as an app via Source Control. And instead of unicorns and fairies, imagine all deployments are done fully automated. Here is how deployments ...
Best Practice:Export/Import Knowledge Bases, Categories, and Articles in batches. Do not attempt to transfer all at once as some KB Articles may be bigger than others and can cause corruption, issues or unintended issues (missing attachments and othe...
Mastering GlideRecord Update and Insert with Reference in ServiceNow: A Practical Guide Mastering GlideRecord Update and Insert with Reference in ServiceNow: A Practical Guide ServiceNow scripting can sometimes feel complex, especially when dealing...
We have a couple workflows that open change requests. Part of our updated change management process is that Normal changes require a Risk Assessment be completed. We didn't want to deviate from that rule no matter what was opening the CR, so we nee...
https://www.servicenow.com/community/developer-articles/show-case-the-service-portal-experience-app-client-side-ui/ta-p/2598635 The features to add Buttons to a List (data table) has been requested multiple times in this forums. The solutions present...
Jelly Scripting is used to create our own UI pages in ServiceNow. Jelly is comprised of Java- and XML-based scripting and a transformation engine used to turn XML into executable code. The output is usually HTML and JavaScript code that is used by ...
After a sprint, or whenever a new feature has been completed it may be a good point in time to release a new version of an application. So, whenever the development team considers the state in the application’s “dev” branch ready for a deployment, ...
Understanding HTTP Requests, HTTP Headers, and Query Parameters for Any Integration In the world of web-based systems and integrations, HTTP Requests, HTTP Headers, and Query Parameters are the foundation of communication between clients (e.g., brows...
ServiceNow Terms and DefinitionsPrepared this document so that new beginners can know ServiceNow basic terms, table names, and definitions.Data Model:1. Tablesys_db_objectTables available to store instance data....
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Like most ServiceNow releases, also the Washington DC release brings some small though very useful improvements on Service Catalog. One of the improvement th...
New Video for ServiceNow Dev Beginners! Just dropped a quick tutorial on JavaScript form validation using onsubmit — perfect for anyone learning how to improve user experience and prevent bad data from being submitted to the server. In this vid...
Caught a couple instances in the wild of people using .get() on a GlideRecord without wrapping it in an if.This is a dangerous practice. This video shows you why and how to compensate.
One of the most common pieces of advice in the ServiceNow ecosystem is: “Stick to out-of-the-box (OOB) to avoid technical debt.” Sounds wise, right? But here’s the reality: OOB isn’t always enough. And blindly following this mindset can lead to anoth...
In widget client script, if you are trying to take an input from the user using spModal.Prompt you must have ended with a dialog where there is input box but there is no label along with it but only *, that seems very odd. you must have also tried be...
Have you every wondered what runs on a table - what exactly is triggered when a record on a given table is displayed, inserted, updated or deleted? You can find various charts on the net explaining what happens in general, and you can try to filter v...
In fast-paced environments, ensuring timely updates on incidents is crucial. Here's a step-by-step guide on how to set up automated email reminders in ServiceNow to keep your incident records up-to-date: Scenario:If an active incident remains unto...
Have you ever needed to skip a flow timer for a test? Perhaps what you need to test occurs 48 long hours after your flow starts. To pass it, do we really have to gs.sleep(172,800,000) and go home for the weekend? Yuck, we hope not! There's a better w...
LisaLatour
ServiceNow
