One of the most common pieces of advice in the ServiceNow ecosystem is: “Stick to out-of-the-box (OOB) to avoid technical debt.” Sounds wise, right? But here’s the reality: OOB isn’t always enough. And blindly following this mindset can lead to anoth...
In widget client script, if you are trying to take an input from the user using spModal.Prompt you must have ended with a dialog where there is input box but there is no label along with it but only *, that seems very odd. you must have also tried be...
Have you every wondered what runs on a table - what exactly is triggered when a record on a given table is displayed, inserted, updated or deleted? You can find various charts on the net explaining what happens in general, and you can try to filter v...
In fast-paced environments, ensuring timely updates on incidents is crucial. Here's a step-by-step guide on how to set up automated email reminders in ServiceNow to keep your incident records up-to-date: Scenario:If an active incident remains unto...
Have you ever needed to skip a flow timer for a test? Perhaps what you need to test occurs 48 long hours after your flow starts. To pass it, do we really have to gs.sleep(172,800,000) and go home for the weekend? Yuck, we hope not! There's a better w...
http://genipalla.com/servicenow/json-validation-servicenow/ JSON Validation – ServiceNow JSON validation has been around for many years and there are quite a plethora of different javascript libraries out on git hub that can be used to validate your...
Mastering Flow Triggers in ServiceNow Yokohama: A Practical Guide Welcome! If you’ve ever felt the excitement of building a ServiceNow flow, only to hit a wall when your trigger doesn’t fire as expected, you’re not alone. This article unpacks the l...
https://www.youtube.com/watch?v=nAXsvVGXyEM&list=PL5DgOfLBA3RZ2BvcbNxdNtd3Y_1tW-hG9&index=3 Step-by-step instructions on reverting a commit and how to resync repo code back with ServiceNow. In a repo clone, issue the following commands: 1. git lo...
New Video Alert for ServiceNow Developers! I just released a step-by-step tutorial on how to use OnLoad Client Scripts in ServiceNow. Whether you're just getting started or want to sharpen your scripting skills, this video covers: What OnLoad Clien...
I have explained how to Copy Attachments from one table to another using Business Rules. If you have any feedback related to the scripting part, please write it in the comment box. ====================BUSINESS RULES====================== Table - Requ...
I've successfully submitted a multi-part Rest API, so I'll post an example Script.This Script is sent using an attachment as a multi-part body.Attachments are multi-part data that includes text and binary data. Examples include JSON and PDF. I use "B...
The Issue If you're here, it's probably because you're seeing an unexpected result in the "Output Data" for your Data Stream action in Flow Designer. Instead of showing any output items, all you get is a big text dump starting with "index":-1. Here's...
Embedding Virtual Agent on UI Builder Page If you are looking to use Virtual Agent on any UI Builder page, then this is one easy option to embed it. There is a component available called “Agent Chat” this is going to be used by the Agent who wants to...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, While working with fields of type list, you might encounter that these in some circumstances contain an email envelope. You could add email addresses here in...
Thought I would put this article together as it took many searches on Community and Stack Overflow to achieve creating a Service Portal widget with a third party REST call for address lookup. Then interrogating the json response payload through an ar...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, When working with conditional visible variables, these will mostly become visible through Catalog Client Scripts or Catalog UI Policies. Did you realize, tha...
Go to ServiceNow Application Navigator > Type "stats.do". A Window will open, where you can find the version of your developer instance infront of build name. Below is the video, I’ll walk you through the simple steps to find the version of your ...
Use case : There are instances where the customer might ask you to place a URL on the Service Catalog form so that the end user can navigate to a certain page by hitting the same. In this case , "CUSTOM WITH LABEL" (earlier knows as Macro With Label...
ServiceNow provides client-side JavaScript APIs allowing you to control aspects of how ServiceNow is displayed and functions within the web browser. The GlideForm client-side API provides methods for managing form and form fields including methods to...
Let’s say you have a reference field like Caller on the Incident form. You want to trigger an onChange Client Script when the phone number of the selected caller changes. But when you try to create the script, you only see this: Yep — dot-walked...
LisaLatour
ServiceNow
