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How to add a notification in Workspace

Goal: You want to configure notifications in a UIB workspace so that users receive immediate updates about records they need to work on without leaving the workspace. For example, to receive a notification when a record is assigned to a user like bel...

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Marc Mouries by ServiceNow Employee
  • 7487 Views
  • 9 comments
  • 17 helpfuls

How to use HighChart in Service Portal

Hi All, this is first article and sharing my experience (code and steps) to create a service portal widget having charts using HighChart.js  so that other community users can get benefits. My requirement was to create a service portal page to show da...

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Adding attachments to Email

Hi, In this article, i will show you how we can add attachments to email. The recommended way is to use Include Attachments checkbox in the notification. Once you check the Include attachments, the attachments associated with that record will be sent...

asifnoor by Kilo Patron
  • 27477 Views
  • 7 comments
  • 37 helpfuls

Exploring dictionary types : Name-Value Pairs

JSONs are widely recognised for their capability to store multiple values in a single variable. In ServiceNow, we frequently use JSONs in our scripts; however, there is also a dictionary data type available. This allows you to store a simplified vers...

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Automating Remote Updateset Retrieval and Installation

Background Often in DevOps-minded organizations, promoting update sets from lower instances to the Production Environment is considered as something to be automated. As there is no such OOB facility available in ServiceNow, the following script is bu...

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Sandaru1 by Tera Expert
  • 5443 Views
  • 5 comments
  • 9 helpfuls

Cancel transactions via URL

Developers may be aware of the handy “cancel all transactions” module when we get locked out of a session. However, copying and pasting this URL into your browser will stop the transaction and unlock the session without needing to start another sessi...

Read Excel File Using Script

We can read Excel from a server-side script using the below code.   Example: Suppose I have one Excel file which has 3 field Employee ID, LAST NAME, and FIRST NAME. I wanted to retrieve all the data from Excel and wanted to store it in any table or w...

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