This article is a look at processing GlideRecord as a series of functions instead of the classical "monolithic" approach. Sample of Common GlideRecord Processing ( getTraversalRules: function(usedBy) { var result = []; var gr = new G...
When setting up the header for your Service Portal, you will most likely use the Menu (sp_instance_menu) table to define your menu items (links and dropdowns) within the Header Widget. This table offers us a few different options of links that can be...
Applies to Quebec and Rome releases.Yesterday I learned something surprising about Service Portal widgets. Maybe other know this already but after working with the Service Portal since its release I did not know this and have never encounted problems...
Hi Folks! We are looking for people to join remote feedback sessions about a future tool called Formula Builder. We are interested in learning about the types of formulas that would be most helpful to incorporate in this low-code tool. We would love ...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Working with Instance Scan and creating your own Scan Checks? Nice! While creating your own Scan Checks of type Table Check, you might encounter a message li...
You may be asked to populate a field or Variable from a selected User record. I have seen many different solutions that do this, but I have found that an AJAX call method is the most efficient way to pull the information from the user record. 1. Crea...
Some times you may need to query the SQL Server Instance for different purposes. This article gives you a way on how we can query the SQL Server from Servicenow instance instantly without configuring any data source. You may use this for Select Que...
With the UK being in lockdown I find myself digging more into how the Now platform works and the parts customers, developers and administrators don't see and is often portrayed as the magic behind the curtain. An interesting question posted on the co...
Hi We already know we have the functionality to apply templates on the incident form but we dont have such thing on service catalog. So we have tried to build a small utility which may help to attain this. Use Case: 1. I am a Tehnical Leader and I ne...
Along with the Rome release of ServiceNow, the ATF Headless Browser Docker Image was released to provide customers the ability to automate the running of ATF tests without needing to have a scheduled client test runner manually opened. However, for m...
Everyone, in the Pattern Designer, when working on a step that creates Scalar or Tabular Temporary Variables, beware - if you accidentally incorporate leading spaces on your variable names you will have a hard time spotting the error and it will inte...
I was asked to provide a simple solution for generating a PDF export of one record and attach it to another one. Either if it makes sense or not from a process perspective, I cannot tell, but what I can share is simple and ready-to-use solution.The s...
Next Article >Performance Hacks: Reference Fields (2 of 4) Autocomplete Wait Time ServiceNow Reference Field @MWatkinsSNow What a wonderful tool! What a multi-faceted, powerful, customizable, many-splendored thing!! But it can be SOOOOO slow! There'...
Hi Community, There had been lots of questions around this use-case, so I finally decided to make a video on this. I will be showing all the incidents that are raised by a ServiceNow Group members. For ex. This report will show all the incidents rais...
Hi Community, While working in Domain Separated environment, requirement might comes up as to apply data segregation to an existing table or a newly created custom table. This article explains the detail implementation of the data segregation on cu...
When developing forms in ServiceNow I like to play around with g_form inside DevTools every so often, now with Agent Workspace this isn't quite so simple anymore as g_form isn't available globally as it used to be in UI16. With the following script y...
ImageDescription01. >> System Web Services > Scripted Web Services > Scripted REST APIs 02. New 03. Type the API name 04. Save 05. In Resources tab click on the New button06. You can type your code here to return something07. In this sample ...
UI Macros are superheroes when it comes to have intuitive UI on Servicenow platform on fulfiller view. Let’s accept it, we all have created UI macros sometimes, somewhere Now, Service Portal brought the power of angular JS and things changed for goo...
Quite frequently we hit the requirement that certain data in a customer instance needs to be secured / protected against accidental access. The obvious choice and also in-line with technical best practice is to use an Access control rules aka ACL. ...
There is an issue that was uncovered by the Walk-up Experience add-on that needs to be addressed. Issue: Walk-up technicians working out of the walk-up portal where reporting "zombie" interactions in their inbox. Interactions would be queued in the i...
LisaLatour
ServiceNow
