About the email_client feature

[honamiUeo]

Hello, please forgive my unfamiliar English.

I have two questions about the email_client function in the More option of the HR task table header.

1. Where are the defaults defined for the recipient, CC and BCC?

2. If I want to set default values for these values, is it possible to customize them?

I would like to borrow your wisdom, thank you in advance.

[Claude DAmico]

The Email Client is not limited to HR. That can be enabled for pretty much any table if I remember the documentation correctly. Speaking of, this link should give you everything you need to know about configuring the email client.

https://docs.servicenow.com/en-US/bundle/vancouver-platform-administration/page/administer/notificat... 

[Harish KM · Accepted solution]

Hi @honamiUeo you can add users email like below.

Example for incident table. cc adds caller email ID

Go to email client template table and create a record like below,

[honamiUeo]

@Harish KM 

Thank you for the detailed information with pictures.
I can confirm that the Email client is currently true from the Dictionary Entry in this table, but do you know where I can check to see which email templete is being applied?

[Harish KM]

Hi @honamiUeo you can check email client template and quick message modules for this