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‎03-09-2025 10:29 PM
I have created a Scoped Application with a table called 'Finance' which extends the Task table.
I have created Read, Write, Create and Delete ACLs for the table by assigning a role [finance_user].
I have granted this role [finance_user] to a Group.
When I try to impersonate someone from the group, I notice that some of the inherited fields like 'State', 'Assigned To' etc are read only. Do I need to create separate ACLS for these fields? Else what do I need to update so that the users with the role[finance_user] can update these fields.
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‎03-10-2025 04:08 AM - edited ‎03-10-2025 04:10 AM
Hello @Arijit Saikia
You have to create a total of 4 ACLs -
1 READ and 1 Write ACL's for Additional Comments with finance_user role
1 Read and 1 Write ACL's for Work Notes with finance_user role
Thank You!
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‎03-10-2025 07:19 PM
Thank you for marking my response as helpful.
I believe I also answered your question in my 1st response.
As per new community feature you can mark multiple responses as correct.
If my response helped please mark it correct as well so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎03-10-2025 12:48 AM
please use access analyzer and see which ACL is blocking
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎03-10-2025 07:19 PM
Thank you for marking my response as helpful.
I believe I also answered your question in my 1st response.
As per new community feature you can mark multiple responses as correct.
If my response helped please mark it correct as well so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎03-10-2025 12:29 AM
Hi @Arijit Saikia ,
I hope you are doing well!
Navigate to System Definition > Dictionary.
Search for work_notes and comments.
Check if the read role attribute is present and restricting access.
If needed, modify the attributes or update ACLs accordingly.
To verify which fields are accessible to specific roles or users, you can use the Access Analyzer tool.
If its not working try to do scripting.