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02-13-2024 02:23 AM
Hi,
I need to add a new stage for the problem flow. The problem is that I can't manage to transition to that new state. As the picture shows, I created a new state called "A" between "Assess" and "Root Cause Analysis" to put an example.
I try to change the UI Action that transitions from "Asses" to "Root Cause Analysis" so it changes to "A" state instead. To get that I just use:
But when I click the button, the next error emerges:
How can I make that transition to the new state without getting this error?
Thank you.
Solved! Go to Solution.
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02-13-2024 02:33 AM
Hi @Vemisal
Greetings!!
If you just doing this from learning side, that's fine, bcz adding a new state is like a customization and need to align all other UI action/ scripts to work fine.
You can check the OOTB , state model for Prb
and see where to make changes so that your code work.
Need to define the new state
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
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02-13-2024 02:33 AM
Hi @Vemisal
Greetings!!
If you just doing this from learning side, that's fine, bcz adding a new state is like a customization and need to align all other UI action/ scripts to work fine.
You can check the OOTB , state model for Prb
and see where to make changes so that your code work.
Need to define the new state
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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