Additional Comments Customer Visible Question

clifforddog
Mega Contributor

Hello SNC,

On my incident form we have the below field, with the customer visible part being of importance.

find_real_file.png

On our task form, we have the following field

find_real_file.png

My goal is to add the (Customer Visible) to the Task form. My intuition was to check the label and dictionary associated with the Field on the incident form and make those changes to the task form (table). However I am working with the same field, that is when right clicking on the above two "Additional Comments", the incident form and the task form bring up the same Dictionary and Field labels, which can be seen below. My question is how do I add (Customer Visible) to be visible on the task form as it is on the incident form? It does not seem to deal with labels or the dictionary, but I could be wrong.

Thank you in advance

find_real_file.png

find_real_file.png

1 ACCEPTED SOLUTION

There's a Client Script on the Task table called "Modify Comments Label" that adds the " (Customer visible)" text.


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18 REPLIES 18

There's a Client Script on the Task table called "Modify Comments Label" that adds the " (Customer visible)" text.


Thanks Jim!



I wonder who thought of that. After reading the script, it seems like this is to benefit the itil users to know that "this box is for everyone" and "this box is for just the fulfillers/resolvers."


Thanks Jim! I echo Chuck's sentiments on the issue.


I wish I had seen this yesterday! I was working on this exact issue, glad to know that other people came across this issue as well.


I did some checking and also noticed that this script is using getMessage() so it DOES support language translations!