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‎01-10-2017 12:11 PM
Hello SNC,
On my incident form we have the below field, with the customer visible part being of importance.
On our task form, we have the following field
My goal is to add the (Customer Visible) to the Task form. My intuition was to check the label and dictionary associated with the Field on the incident form and make those changes to the task form (table). However I am working with the same field, that is when right clicking on the above two "Additional Comments", the incident form and the task form bring up the same Dictionary and Field labels, which can be seen below. My question is how do I add (Customer Visible) to be visible on the task form as it is on the incident form? It does not seem to deal with labels or the dictionary, but I could be wrong.
Thank you in advance
Solved! Go to Solution.
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‎01-10-2017 01:54 PM
There's a Client Script on the Task table called "Modify Comments Label" that adds the " (Customer visible)" text.
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‎01-10-2017 01:54 PM
There's a Client Script on the Task table called "Modify Comments Label" that adds the " (Customer visible)" text.

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‎01-10-2017 02:00 PM
Thanks Jim!
I wonder who thought of that. After reading the script, it seems like this is to benefit the itil users to know that "this box is for everyone" and "this box is for just the fulfillers/resolvers."
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‎01-10-2017 02:28 PM
Thanks Jim! I echo Chuck's sentiments on the issue.
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‎01-11-2017 06:16 AM
I wish I had seen this yesterday! I was working on this exact issue, glad to know that other people came across this issue as well.

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‎01-11-2017 06:19 AM
I did some checking and also noticed that this script is using getMessage() so it DOES support language translations!