Additional Comments Customer Visible Question

[clifforddog]

Hello SNC,

On my incident form we have the below field, with the customer visible part being of importance.

On our task form, we have the following field

My goal is to add the (Customer Visible) to the Task form. My intuition was to check the label and dictionary associated with the Field on the incident form and make those changes to the task form (table). However I am working with the same field, that is when right clicking on the above two "Additional Comments", the incident form and the task form bring up the same Dictionary and Field labels, which can be seen below. My question is how do I add (Customer Visible) to be visible on the task form as it is on the incident form? It does not seem to deal with labels or the dictionary, but I could be wrong.

Thank you in advance

[jeremyhold]

Interesting Chuck, I disabled the above named Client Script and the similar one for mobile viewing, will this cause any issues that you can think of?

[Chuck Tomasi]

No issues that I'm aware of if you disable those client scripts. It's just a feature that someone put in to help ITIL users differentiate between comments and worknotes.

[jeremyhold]

I have not run into or seen any myself either, thanks Chuck. If I do run into anything I will come back here to report it.

[kjmauriello]

There is a client script on incident that adds the customer visible text

[kanika11]

i have added additional comments field in task table

however when i query incident table in Soap UI, i am not getting comments in output. How should I do this?