Hello SNC,
On my incident form we have the below field, with the customer visible part being of importance.
On our task form, we have the following field
My goal is to add the (Customer Visible) to the Task form. My intuition was to check the label and dictionary associated with the Field on the incident form and make those changes to the task form (table). However I am working with the same field, that is when right clicking on the above two "Additional Comments", the incident form and the task form bring up the same Dictionary and Field labels, which can be seen below. My question is how do I add (Customer Visible) to be visible on the task form as it is on the incident form? It does not seem to deal with labels or the dictionary, but I could be wrong.
Thank you in advance
Hi Chuck, is there a way to remove the additional comments tag from email notifications?
Hi,
If you don't mind, it'd be preferred for you to create your own question so that conversation specific to your issue can be captured there. It may end up helping someone else who's searching for the same thing, but wouldn't necessarily find it buried in this thread.
Anyways, can you elaborate a bit more on your question?
Out of box the comments field isn't visible on sc_task, but...upon adding it, it does show the "Additional comments (Customer visible)" label:
Please mark reply as Helpful, if applicable. Thanks!
