Agent Chat. How to modify and translate a welcome message?

[Elena7]

Hello,

I need to modify and translate a welcome agent chat message.

When the user is connected to Service Portal in French and he opens the agent chat conversation this text must be modified for our company's needs and it must be in French: 

I created 2 records in the sys_ui_message table for english and for french languages. I put the key in the Conversational integration interface's window, but it doesn't work. Does anyone know how to do it?

Thank you in advance,

Best regards,

Elena

[Mark Roethof]

Shouldn't you solve this first instead of mixing a new question in between 🙄

I'll have a look if I can setup something on my PDI to reproduce.

Kind regards,
Mark

[Mark Roethof · Accepted solution]

It is actually Translated Text, I18N debugging is showing that. Investigating a bit more, I found that the place to be is the sys_cs_live_agent_setup table. There you can easily change the value of the transfer_message field (which is of type Translated Text).

Tested, works.

Kind regards,
Mark

[Elena7]

Hello @Mark Roethof ,

Yes it was there! Thank you very much. I was able to switch language to French, update the text, save and it worked !!!

I couldn't do the same in the Conversational integration interface's window, I don't know why...

Best Regards,

Elena