Approver (no roles) can't see item details on portal approval info widget but can if on normal instance form view

[Daniel Peel]

On portal (Jakarta P5) the OOB approval info widget for non roled users isn't showing RITM details.  We are trying to role out service catalog and your next level will be the approver.  We aren't given out roles... as they only need to do the approval.  If I pull up the approval form the sysapproval_approver table in instance the user can see the details and do the approval

However, that same user looking at it in portal

I thought it may be an ACL issue but if you can see it in instance..why not portal...what am I missing?

[SanjivMeher]

Can you provide that approver itil role and check in Service Portal if he is able to see. Then we will know, if it is an ACL issue. The OOB widget should work fine.

[Daniel Peel]

Providing the approval_user or approval_admin role doesn't change anything however giving ITIL does.  perhaps something on task has been locked down ... before I was admin likely.  have to figure out what fields... sounds painful lol

[SanjivMeher]

This is the ACL, which needs to be debugged or needs to be modified for Service Portal.

[Daniel Peel]

is that on sc_req_item or sc_req_item.* we have 6 on sc_req_item but I do not have that one specifically..closet is this one on sc_req_item

[SanjivMeher]

It is on sc_req_item and I am on Kingston.