Approver (no roles) can't see item details on portal approval info widget but can if on normal instance form view

[Daniel Peel]

On portal (Jakarta P5) the OOB approval info widget for non roled users isn't showing RITM details.  We are trying to role out service catalog and your next level will be the approver.  We aren't given out roles... as they only need to do the approval.  If I pull up the approval form the sysapproval_approver table in instance the user can see the details and do the approval

However, that same user looking at it in portal

I thought it may be an ACL issue but if you can see it in instance..why not portal...what am I missing?

[Daniel Peel]

would the fact there is no answer= in that rule be an issue?  

[SanjivMeher]

Could be. Can you check if this ACL was modified? I think something is missing in the ACL. There is just a condition but no if statement and answer variable is also not set

[Daniel Peel]

ahhh well as noted in the OP I'm on jakarta P5... not sure that rule would work for me.. 

[Daniel Peel]

So I have another post I put out today... it looks like REQ > approvals are showing the sc_request table for ticket conversations... but RITM > approvals are showing the sysapproval_approver table for ticket conversations.  This is why my ACLs aren't working... they aren't on the right table... but I feel the widget should be posting to the same table... either the respective tables for the REQ or RITM or both should go to sysapproval_approver.

[Daniel Peel]

So I go it working somewhat... the ticket conversation widget (OOB) lets them comment...and the comment is written to the table (wrong table..but table nonetheless) but after sending the message... it closes up and says no readable comment field.  You can see in the second picture...before I send the comment... it says readableJournalField is true... but afterwards...it's false.