Ask for Approval State is Cancelled even though Approver Rejected

DanielG · ‎03-04-2025

My approval state is set to Cancelled even though the approver rejected. I am expecting a value of "rejected". Is there something wrong with my configuration?

J Siva · ‎03-04-2025

Hi @DanielG

In the approval action configure the rule as "ApprovedOrRejected" instead of using the or condition explicitly.

Regards,

Siva

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Viraj Hudlikar · ‎03-06-2025

Hello @DanielG

I believe you are doing great.

I just got chance to replicate the scenario, but my approvals are not mark as cancelled even if it is rejected. I request you to recreate the subflow you are calling from your flow which I assume by looking screenshot as shared by you earlier.

I created a flow as below which calls a subflow.

Subflow as below

Now when I tested same here how my subflow worked.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

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Amit Verma · ‎03-05-2025

@DanielG

Tried simulating this issue. For me, it shows rejected only when the approval is rejected. Not sure why it is not working for you.

Have you checked if any Business Rule is being fired in the backend which is actually moving the state to cancelled instead of rejected? Enable Business Rule debugger and see if any BR is creating the problem.

Please mark this response as correct and helpful if it assisted you with your question.