Assessments generated is not visible to Demand managers
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
Hi Everyone,
I have created a demand as a demand manager. When the user moves the demand for screening, the surveys created are not showing in the "Assessment Instance" related list.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
Hi @sanjaygandh ,
Are you referring to "Demand" assessment? if so,
1)Check if the assessment has already been triggered and is not linked to the demand in the "asmt_assessment_instance" table
2) check this BR, this controls the assessment creation logic - "Create OnDemand Assessment" on "dmn_demand" table
3)verify assessment metric condition here - this determines which records are eligible for assessment based on the trigger
Hope this helps!
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
Hi Hemanth,
The demand is in screening phase, and the assessments are also generated.
As an Admin, the assessments can be seen under the "Assessment Instances" related list, but when impersonated as the associated demand manager, this are hidden.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
46m ago
Hi @sanjaygandh ,
Could you check the read access to this assessment instance - you can use access analyzer
My PDI seems to be offline, i will check OOB access controls on this assessment and assessment metric once its up!
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
