Assignment group is not showing in incident form

vipultiwar01 · ‎05-01-2017

Hi,

While doing testing I found that few assignment group is not showing under the Assignment group tab in incident form although it is showing in the group list.

1) Assignment group missing in the form

2)Assignment group present in the list

Ujjawal Vishnoi · ‎05-01-2017

Hi Vipul,

Assignment Group is the field of Task table and OOTB it has reference qualifier as type is null or type is itil as shown below.

If you want a group to be present in the list then provide the type as itil or null as given below.

If this not helps then check the dictionary override for assignment group field for incident table.

Hope this helps.

Regards

Ujjawal

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Vishwa · ‎03-25-2019

Hi All,

We are having two instances, one is with the Kingston(Dev) and another with the Madrid version(Sandbox).

While impersonating the User who is having itil - role in the Kingston we are able to see all the fields, but when trying the same in Madrid some fields(which are Reference) are getting missed.

Tried all the possibilities,(Checked UI policies , Clients scripts) but unable to find the solution.

Kindly help me.

Thanks in advance.

amlanpal · ‎03-26-2019

Hi Vishwa,

Check whether that user has the Read Access to the tables, which are referred in those Reference type fields ? For example, you have a Reference type field called 'Assignment Group' and it refers to Group table. Now, if the same issue occurs on that 'Assignment Group' field for some user, check whether that user has the Read access on the Group table/records.

I hope this helps. Please mark correct/helpful based on impact