Avoid Duplicate Approval Requests if it's the same approver
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‎04-12-2022 02:04 AM
I will have a request form which have multiple checkbox around 50 checkboxes (support multiple selection). Each checkbox will have its own approver Mr. A, B, C, etc. and some of them are the same approver.
I would like to set if the multiple checkboxes are select are the same approver (for example: user chose 10 checkboxes with the same approver person), it will ask for approval to only 1 time to that person instead of 10 times.
It will be very huge efforts if we do in flow designer with "If" condition, so anyone have an idea how to achieve this?
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Scripting and Coding
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‎04-12-2022 02:11 AM
Hi,
you can use flow designer but you would require multiple IF actions
If you don't want to use multiple IF then you can use Script action inside flow to know which checkboxes are selected and who should be the approvers
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎04-12-2022 03:14 AM
No, i am thinking about custom table or business rule we can lookup the approver record. if duplicate (same person), just trigger once. Something like that.
Any idea?
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‎04-12-2022 05:19 AM
Hi,
I would suggest to check above using flow designer
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader