Hello all, I need to make Agent Assist available on the RITMs (sc_req_item) in Service Operations Dashboard. I've configured the table : Action Assignment : and Agent Assist SNC in the contextual side panel as per https://docs.servicenow.com/bun...
Hi, We have got the PDI, we would like to activate the plug-in for my instance. I don't see the option (step 2) as per the steps below, not able to see the "ALL>System Definition > Plugins"1.Sign in to the Developer Site and click Start Building from...
I have multiple location queues setup for walk-up. How do we route a walk-up appointment to a location's queue? Is there any table or setup required where we define location-to-assignment group mapping?
We provide a store application for our customers.We would like to configure access to the ServiceNow instance as follows:Customer users:Users authenticate via Single Sign-On (SSO) integrated with Microsoft Azure Active Directory.Login using a Service...
Hi,I've a requirement as below related Hardware IT Asset offboarding -1. HR needs to raise a request for an associate who will leave the organization 2. Once, HR selects the user, automatically assigned assets should populate. 3. Then HR can select t...
Hi Team,I am working on a Service Catalog item where I need to display help text dynamically based on the selected value of a variable (Application).Requirement:When user selects Copilot or AI BuilderShow help text with formatted content and clickabl...
Hi,We have requirement to attach latest attachmnet from security response task record to respective email, it should not send all attachment those are available on task record.Also we do not want that attachment to be added as URL in email.Let me kno...
Does the sys_history record get created 'on demand'. Meaning there is a record for the sys_history, but it is not 'active' or 'exists' until you manually go into the cmdb record and view history?Is there any documentation to explain this?And any doc...
Hi Everyone, I'm not sure if this possible. Let's say I have a tag [label] named 'Tag Ex'. Only specific groups are allowed to use this. Is it possible that when a user (that is not a member of the specific groups) tries to apply the said tag to an i...
Creating UI PageHTML<g:ui_form> <table style="width:100%"> <tr> <td><b>Assigned To:</b></td> <td> <!-- Reference field --> <g:ui_reference name="assigned_to" table="sys_user"/> ...
Yet another layer of the signature pad saga! On the /fsmcp portal, the "FSM Task Sign Pad" widget is used to display the signature pad. When the 'Accept and complete' button is clicked, the information is bundled up and handed off to some post call ...
Service Catalog → Record Producer → MRVS (Multi‑Row Variable Set)Release:(please add your release, e.g., Vancouver/Washington)What I’m trying to doOn a Record Producer, I have a dropdown (select box). Based on the selected option, I populate a Multi‑...
I saw this other thread, but it doesn't fully explain what is going on, and my situation is a bit different, so I'm hoping there is a better solution. Here's what I have going on:I have a scoped application (created via the Create Template, this is a...
I accidently published an KB article. I need to retain version 1 and not check it out which would result in a version 2. How to recall an article accidently published
We have multi-factor setup for all admin accounts. This was causing problem with cloning and retrieving update sets. So we setup and account that was web services only and had the required roles. We also set it up with snc_read_only role. This has be...