Hi All, Can you tell me in which script short description of hr case is populating "HR service name - employee name (employee ID)because one of the service which is designed recently i want static short description like "abcd" but i am unable to ...
Hi All, Table : interactionwhen : afteraction:update Condition :Transcript is not empty Advanced script : (function executeRule(current, previous /*null when async*/ ) { // Add your code here var v_sys_id = current.sys_id; var v_interaction...
I have created new "Flows Actions and Steps" and "Developer Trace" records in "sys_flow_execution_setting.list" for a specific Flow to confirm that the Flow or Action has worked.（Execution1.PNG and Execution2.PNG）I checked the status of the set "Flow...
Hi Connections, I have a requirement where I have to check the reference variable is not empty in flow designer to trigger a catalog task. The variable is a mandatory field on the form. any help is appriciated. Regards,Rafmine.
Hi everyone Im trying to change the "deleted attachment" message in "Ticket Attachments", to show which attachment got deleted, but I dont know how to get the attachment, can anyone help with this ?Code: if (input && input.action == "deleted") { ...
Hello everyone,I would like to automatically populate certain data for the Record Producer. These include gender, phone number, and company/car policy. Do you know how I can accomplish this?Thank you for your assistance!
I have created a simple 3 column table with column 1 as radio button. The problem is upon clicking any of the other two columns, i could not get radio to be selected. The radio gets selected when we click on it specifically. My actual code snippet in...
Hi, I need help in setting up notification to send an email reminder to the fulfiller 10 days after the request has been submitted if the task/ RITM still open or work in progress using the flow. Thanks,S
Hello, It's Kentaro. I create catalog items with Record Producer and manage variables with Variable Sets.I would like to register the entered value in Incident, but it does not work.I tried using Variable Set's Catalog Client Script and Incident's Bu...
I have below script, I need to exist the loop when variable i is 2. However, break or return statement does not work here and ServiceNow keeps iterating till the end. Any idea about how to exist foeEach? var i = 0; //There are 4 records with this con...
Hello: We would like to change the order the items appear in the Department field on the Universal Request Transfer Modal. Human Resources is first, but we'd like to change it to Service Request so people don't accidently transfer Incidents to HR c...
I'm trying to select a different tab in my Tab Set component, but I cannot find a way to do so. The component documentation mentions a 'Select tab index' property, but that property does not seem to exist or is not shown in the configuration panel. ...
Hello, I am having issues with a Scripted REST API retrieving external data via REST Message, which has the endpoint, basic auth, and default GET set up. Testing the REST message, it retrieves the XML data I expect. I also set the HTTP Log Level to “...
I've followed the instructions the best I can for configuring the SharePoint Spoke but there are some differences I as a developer aren't allowed to do that the configuration expects. We aren't allowed to just select Sites.FullControl and Sites.ReadA...
Hi All,I'm Facing two problems, When adding a watcher onto Incident, that doesn't trigger an email to the person added as a watcher.This also applies to REQUESTS.and also "Watcher can't see comments on SNOW"However, added watcher onto REQUEST and add...
