display a linked list of open incidents
How should the user table display a linked list of open incidents in the service operations workspace?
Forum Posts
Resolved! Gen AI / Document Summarization
What will be the steps to use Gen AI / Now assist to develop the feature of document summarization in ServiceNow?
How to add variables translated in notification email
HeyI created a form u_support_feedback with the field u_feedback_subject - a choice type field whose values in the field exist in two languages both Hebrew and English.I created a notification in which I use the value selected in this choice field an...
How to add a required attribute to select html element in Jelly script
Hi - I am creating a form in a new UI action in service now.This form has several selects in it.How can I set the select's "required" attribute on this form using jelly scripting? <g:evaluate var="jvar_required" jelly="true"> var jvar_required; if (...
Resolved! Gliderecord not working
Hi there experts, I am working on requirement to create a function which accepts an incident as a parameter and returns comma-separated list of incident numbers with the same Business Service as the one that has been created. For that purpose I have...
Workflow > Request form > Where in the WF do i configure the Approval Options?
Hello, I am learning Workflows. Issue: An end user submits a request from the Service Portal & the Request Summary confirmation page gives them a request number & details. Under the STAGE column, the first line always shows 'Request Approved (Approve...
StandAlone Custom Table And Approver
Hi Everyone,I have created a student standalone table and I wanted to create approval on the create/update record of the student table. Please advise.Thanks.
Resolved! What is emails with no target found in sys_email ?
Hi,I found there are emails which don't contain any target record. To my knowing, emails with target record will show in the activity log of that record but there are many emails with (empty) target record I found in this table. So is there any possi...
I have created a flow in my servicenow instance for auto creation of a new field for every monday,
I have created a flow in my servicenow instance for auto creation of a new field for every monday, It creates a new field by default then I want that field to be automatically shown in my list view
Resolved! Survey not working for Scopped app
Hello Folks, Recently I have created one survey for scopped app.In surveys i have provided triggered condition that the surveys should be assigned to "Requested for" after closure of ticket.But the survey is not getting triggered to any one it only w...
Resolved! I want to add the clickable record link in the worknote
Hello I want to add the clickable link of the newly created record through an UI Action in the worknote. How we can write a code for this? Thanks.
get the users list from an assignment group using an array
Hi,I have created a catalog item with two variables assignment_group, and users. My requirement is to populate the users based on the assignment group. I want to use arrays to store the users list in an array. I want to know how it is done. Kindly he...
Resolved! Return the new RITM Number after CartJS.checkoutCart()
Hi All, I have been successfully able to create a new service request through scripting by using the CartJS API.My code is given below - which is perfectly working.Now what I want is - to return the new RITM Number after the last step in the below co...
Why are uploaded files lost after order guide are sent?
I created the "Demo multi Row 001"multirow variable which has a field to reference the "sys_attachment".When user upload file by the "Demo Attachment" attachment field. I cloned it. And I added it into "Demo Multi Row 001". But when the order guide i...
Resolved! Send Approvals to another user
Hello, How I can send my all the Approvals to a specific user for a perticular time span? Any help will be appreciable. Thanks
