What does IPT stand for (the unique identifier for Issues)?
The latest guesstimation is Issues, Problems, and Threats, but I want the official stamp on this. Thanks!
Forum Posts
Resolved! Set field value true if the caller field has a particular person
On an interaction, I have a field name 'u_external_user'. It is a checkbox (True/False).I want to toggle this field True if the Opened for field 'opened_for' is a user named External User. I believe a client script will be the best way to do this but...
Schedule job not working
I have schedule job when i enter the execute button the schedule job is not running and even i tried using logs in frist and last line of code still it is not working not only particular schedule job even if i created a schedule job and just put a lo...
Resolved! GlideAjax returns null value
userMatches - Validates whether the user matches any of the user criteria's listed in the array and returns a boolean value ie true or false var userCriterias = ['6b6df061ff2121009b20ffffffffff44','0b5b0e6453631300afffddeeff7b1201']; var userMatches...
Adding KB Article link to the notification of the request
Hello!!! I want to add the related KB Article links to the notification of the raised request that being sent, by assigning related KB Articles to corresponding with catalog items.For example: If someone wants to reset a password and they raised a re...
Resolved! Attach kb tab not appearing out on the incident ticket when using API
when i try to use this patch command to update inc ticket : {"work_notes": "[code]<a title='Warranty coverage details for SCI and DeSc computers' href='kb_view.do?sys_kb_id=e31486b5474321009db4b5b08b9a7164' >KB0000010 : Warranty coverage details for...
Resolved! Create a UI Action that Displays a Modal Popup Window
I want to create a UI Action that opens a Modal Popup Window; this Modal window would display a number of Check boxes or Selection Boxes. Then based on the Options that the user selected, the UI Action would then call a number of different functions...
Scheduled scripts for reports with notifications - Better method?
I have a requirement to generate an email daily in the afternoon to individuals who are assigned incidents that are in an opened state that have not been updated today.I have been able to accomplish this through a scheduled job that calls a script in...
UI Action to Generate PDF and Attach to Record
I have a custom table and various UI actions created that call various UI pages and generate form letters populated with info from the record. Today our staff are having to click the UI action, click print, print to PDF and then re-attach. Ive tried ...
Resolved! Where does the value of DueDate field in the request record (sc_request) come from?
I'm currently using the tokyo version of Snow.Where does the value that is automatically entered in the DueDate field of the request record (sc_request) come from by default?where is the setting for it? In my instance, the "DueDate" appears to be se...
Database View to track Interaction Lifecycles
I have a requirement to create a dashboard that shows the full lifecycle of an interaction from it's creation to subsequent requests, incidents, or cases created from it through their lifecycles (i.e. incident is created from an interaction => the in...
Set field value to true on incident form for specific user
We have a user that is named External User in our user table. I would like to toggle a custom field 'u_external_user' field true if the user is selected. I am using an onChange client script but need some help with the code.
Resolved! ServiceNow Personal Developer Instance is Not Sending or Receiving Email
you may have come here because you are having trouble receiving and sending emails using your PDI. The steps below have been created by vipinmathew and I find them very helpful.I have created a video for your visualization on how I also successfully ...
Is there a way to interact with the REST API without passing username/password?
Hi ServiceNow Community,I am new to ServiceNow, and I am trying to make inbound requests to the ServiceNow Table REST api to retrieve records from a table. I want to know if there is any way to authenticate the request without passing in the username...
API Getting authenticated in postman but not in servicenow
Hi , We are doing an outbound integration, for that we have created a post rest message and we are getting RESPONSE : "{"error":{"code":"AuthorizationFailed","message":"The authentication credentials are not valid."}}" ERROR Message : Method failed: ...
