incident
Hi, I'd love to help! How do I add an assignment role to each new incident that I then open in the aasignt group There will automatically be a group called the "Support Center" This group already exists
Forum Posts
Live Agent integration with multiple custom MS Teams Bot
Hi, We are using the Virtual Agent API to connect one of our custom bots to live agents and that integration is handled by the " VA Bot to Bot " outbound rest message. Now we want to add another custom bot from the MS Teams to connect Live agents, bu...
Change request state is updating automatically from close to 7
Once change state is updating manual from review to closed it was updating as closed state but immediately after few seconds state is changing to 7 like below, how to find this
Resolved! Catalog Item Auto-populate
I have a variable called requested_for_email that I'm trying to auto populate depending on a variable called requested_for which references sys_user. I understand that I can simply use the Auto-populate tab but since requested_for is part of a variab...
HR Document Template Scripting
Hello i am using follwoing code to set a value on PDF but its giving error(function evaluateMappingFieldValue(taskGr /* GlideRecord for parent task */, mappingField /* Pre-computed mapping field value */) { var gr = new GlideRecord("incident"); ...
Resolved! Want to calculate number of users added to the group
Hi Team, I have new field "Users count" Integer type on group table, I want to calculate number of users added/removed to the grmember table. I have create BR on grmember table with After insert/delete. getting wrong count, please suggest(function e...
catalog Task
How to make a field visible only for a particular assignment group in Service catalog task ServiceNow.Requirement: I need to make email field as visible and mandatory for a particular assignment group on SCTASK.That email should be visible only for t...
Wait for flow variable condition in Flow Designer?
I need a flow to wait for a condition that doesn't involve a record. The Wait for condition action only works against a record, but I need my Wait condition to be flow_variable1 = flow_variable2. This is because I am looping approvals and I need to c...
"Duplicate Dashboard" context menu option on Dashboards
When I navigate to the dashboard titled "ITIL Dashboard"Then I can make edits to this dashboard without changing them globally> Currently, there is a "Duplicate Dashboard" context menu option on Dashboards but it is only accessible by Report admins/D...
Need to restrict search source through user criteria
I was having a 2 search sources in the portal i.e., knowledge base and the catalog items. I need to restrict the catalog items to the user belong to the user criteria. Can anyone help me how to restrict the catalog item only to the users belong to th...
How to hide/show "Assign to me" button to "Create New Record" form of Specific Table in SOW
In OOB, "Assign to me" configure to display with incident, problem and problem_task.My question is how to only hide "Assign to me" button to "Create New Record" form of "problem" table in SOW.
ServiceNow ITSM implementation queries
Hi Team, We are doing a greenfield servicenow implementation and this is the first time I m trying to do it. Had bunch of queries on this regard. My client has Azure AD and from the articles I read I know that users & groups can be pushed from Azure ...
How to call the result of a mail script to the Send SMS action
I have a requirement to use Send SMS action in Flow Designer and pass the result of a mail script as part of the text on the Message field. How can I achieve this?
Show user own comments for knowledge article using widget in service portal
Hi Team,I have a requirement to show only user own comment for a knowledge article on service portal. Please help me with the code to show users their own comments .How can I achieve this?
Resolved! Neea script during On Submit on Catalog client script
Hi all, When i select the Environment , values which will get added to roles from system properties. When user clicking on submit , i need to validate the --None-- should not be selected System property
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