Hi,We have a security log I am trying to implement into ServiceNow, and the log typically starts/ends at 6am. Using the preset Today/Yesterday fields will filter the results based on 12am until now, does anyone have a clue how I would go about implem...
How can we remove the duplicate values in List collector Type in Service catalog ? Tried using "Unique values only". But it's not working.Did anybody handled the duplicates in List Collector ?ThanksRam
Hi Everyone,I am trying to reset the select box to none if i select a check box on the catalog form.like if i select some option and then click the checkbox it should reset to none.Like in above snapshot when i select checkbox the select box should r...
Hi all,I am looking to find out if anyone has done an integration between ServiceNow instances.The scenario is that our supplier also uses ServiceNow, what would be required is the following:Our ServiceDesk to raise an incident and it get logged on o...
I'm working with ServiceNow Guru's excellent example of a custom slushbucket.I've got the slushbucket working with the list of groups to be selected. At the end of the UI Page HTML code, the value of the right-side of the slushbucket should be passed...
Hi All,Requirement :A variable field on RITM will have 2 options based on which 2 tasks should be configured in workflow1) if option A is selected then TASK A should be created.2) else if option B is selected the TASK B should be createdOverall only ...
I want to disable the EXPORT / Export XML functionalities for a set of tables, unless the user is an admin.Is that possible?I found some documentation on hiding the UI menu option or just showing it to admins for all tables. (https://community.servic...
I'm relatively new as an admin and feel leery about granting admin access to a developer, even if it is on non-prod. Are my concerns unfounded? If you do this, what is the best practice to follow? Any advice is appreciated.
When adding a widget to a Service Portal page (in other words, creating a widget instance), there is a field called "Additional options, JSON format". Could someone point me in the direction of documentation for what options/attributes are availabl...
What is the Best Practice around RITMs and Tasks? There are situations where it would be easier for one of our groups (3 agents) to just work from the RITM and not have a task. We don't need approvals and one person works on the RITM at a time. W...
I have a workflow that is used as a sub workflow.I normally pass a number of variables from the instigating workflow to the sub workflow.All nice and easy as so far it is just a single value each time. An extra requirement has now been made and I ...
Our DEV instance is in great need of a clone but I have multiple update sets that are 'in progress' and I have more work to do on all of them. I have read up on Saving Customizations in a single XML file on the Wiki. However, I have to set this the u...
I've built a simple automated test in our dev instance to create an intake ticket for an incident. Everything works correctly, with the exception of the subcategory for our "Situation" fieldThis shows how the form should look prior to submission (thi...
Hi there,could anyone tell me where to find all the available background icons that I can use in the field styles? I thought they are in the db_image table ... but does not look like they are used for the styles?!Thank you!
I need to setup the integration with an LDAP server for import user.The LDAP server is exposed and i have the url and a couple of certificate (.cer & .pfx) because its an LDAPS.I've imported the certificate correctly but when i try the connection it ...