I see there are emails in the email log where the User field doesn't have an email address but a phone number. When it is a phone number the email is set to received - ignored, doesn't create any incident. BUT, the same email, If I reprocess it, it t...
Hi, I'm new and I was hoping someone could explain to me if I'm doing something wrong. I am exploring Decision Builder and wanted to use the value selected on the catalog item's color select box variable for the decision result. However, when I try t...
Hi All, I would like to know if the Notify Webex connector can be used to initiate webex meetings for any Incident ticket and not just the Major Incident tickets. Also would like to know if there are any meeting conversations does it get populated so...
I' trying to remove the role from users that are members in a group. Starting from Group page I click on Edit button on the related list Roles an remove the role from Selected. Then on the User Role table the users still having the role removed.
I'm trying to figure out if there is a way to find out if a client script was run on a change request, and if so, what it did (what it did would be awesome, but even just knowing if it ran would be useful). I've looked through all the logs I can thi...
Hello everyone, I'm working on getting the Microsoft teams set up for a Major Incident project, but i'm not seeing how/where you get the suggestions for the recommended field to fill in when you hit the Start Microsoft Teams Chat button. It doesn't s...
Hi, In Now Mobile, I have implemented a list screen for Watched Items to display task records where user is in the watchlist of an Incident or RITM. I have created 2 separate screen segments/tabs under Watched Item, one for displaying Incidents and t...
Hi all,I want add script for conditions of Lookup record action.For example I want to lookup a record from em_alert table wherein the alert's description contains some value from additional information of input record.Please help me with the solution...
Hello,I need help with onCellEdit client script to restrict list view updating on a table based on other field value in lost view.Requirement is, on Demand Table list View, if "portfolio" is selected as "IT" then user cannot select "Non Conversion" T...
Hi All, I have a requirement to lock the form on cmdb_ci_service and child tables like service_offering to allow only the owned_by to edit and update the Ci's, how can i achieve this?Can someone suggest if i write ACL on cmdb_service_ci table it will...
I have a check box field where it should be read only (checked true) after the form is saved I tried writing a UI policy when check box is true, it is read - only. But this is the requirement - after enabling (after saving) this option once, field ha...
Hi, My flow is triggered by a record update. Sometimes, it is called several times, or thrown into a queue, so that each action is processed by two executions of this flow at the same time. I have an IF condition, which is checking for a label entry,...
I have the following scripts to check for an attachment and alert the user if it is missing and it should stop the form from saving or being submitted, but the last part (save and submit) still happen. See bellow. function onSubmit() { var sysid = g...
I am Not able to view the 'New' button on Server(cmdb_ci_server) table. I also created a acl on server table but still it is not visible
Hi all,Thank you for a great forum! I am new to scripting, and having trouble wrapping my head around advanced reference qualifiers with script includes. I have 3 reference variables (all references to kb_category table):1. Service (u_service)2. Subs...