I'm attempting to automate a catalog item such that a user requests it, an automation runs and then attaches a .csv file to the RITM, and then my flow will use that attachment in an outbound email. Everything seems to work until it tries to send the...
Im being asked to have 'N/A' as an available option when selecting an expiration date for a subject. Was wondering if there's any way to add 'N/A' itself to the date style field. I dont believe there is so was going to create a choise field with 'N/A...
Hello, everyone.There is a UI macro in which agents can click to open Microsoft Teams. It works fine for the caller and assigned to in the Incident form, but it is not in RITM. I guess that is due to the dot walking (request.requested_for) field bein...
Hi,I had a task as the user should be able to request for making an update to a CI.I have a catalog with 3 variables for this: (var1) Name of the CI Class, (var2) Name of the CI and (var3) Detailed description of what needs to be updated.The var 2 wi...
I'm adding fields tot he "how an we help you" record producer and wanted to know if i used a string field for users to input a number incase help desk needs to contact them is there a way to get this to show up on the incident. updating the users pro...
Hello, I am trying to export a list of incidents to excel and I would like for the export to have a link to the record. Currently, I am filtering my list and then adding '&EXCEL&sysparm_default_export_fields=all' to the URL to export. Then in Excel, ...
I have a requirement to forced a user to log out if their sessions is past the 5 hour mark. This is assuming they are doing stuff without hitting the timeout mark of 30 mins. I know there is a table called "v_user_session", but it looks like that is ...
We have a custom app that people use to handle a process that involves PDF's coming in VIA fax. On rare occasions those PDF's are over 500mb in size. The way we get the files into the system is with a PowerShell script that basically runs every 20 ...
Suddenly, perhaps after Utah upgrade, on some TASKs we are seeing a strange behavior where the descriptive element is missing from the variable section on the TASK, but is still there on the RITM and we cannot figure out what is going on.RITM variabl...
Hi Community, Good Day!I have created a custom greeting message. When I change my laguage to any other language , then translation is not working.I already have defined in UI message.Screenshot attached for referencePlease guide where I am going wron...
Hello all,I am trying to change the text to something else and not sure how to in UI builder. I went to the overview page, but I was unable to change the text. Any ideas?I went to this URL: {your instance}/now/builder/ui/pc/6cce1b7131eb1110f87770781...
To preface - I've dealt with a lot of "lazy" SNOW Dev's. In a meeting yesterday, regarding the new IT portal I'm working on, I got so much push-back on everything from CSS overrides, to using OOB widget that aren't part of the OOB design. They told u...
How to Automate Set Microsoft Entra Roles from ServiceNow Catalog Item?
I have SNOW to SNOW integration. I am creating incident from a record producer. Everything else is working except I am sending variables to description field in incidents. I am not able to send line breaks after each variable. I tried \n and also usi...
I have built outbound integration using REST Messages, and the HTTPS status is 200. It's perfect, but I need a particular field to show up in the response. How can I do that?
