How to fix flow designer error for submit catalog item request
Please let me know how to fix it @Ankur Bawiskar @Amit Gujarathi
Forum Posts
Knowledge Managment Plugin - Turn off Notifications
Good Timezones, Hope you are all doing well! After creating new articles, my admins noticed that 2 sets of emails come in when an article is checked out and one when it's set to review. 1) Is there a way to turn off the notification email that comes ...
Business Rule to update Incident
Hi Team, Please assist.We want to update 1) Priority of Incident based on combination of two fields cmdb_ci.attribute and impact in Incidentexample : if Impact = High and cmdb_ci.attibute = 1, THEN Incident priority =P1likewise there are 4 combinat...
Any incident created from "Connect Chat" shows duplicate chat transcript entries on activity log.
As documented, ServiceNow has deprecated the connect chat feature, but still many organizations are using it... Recently I landed up into the situation, where any record (incident, HR case) created from the connect chat that were duplicating chat tra...
Passing QR Code from UI page to field of user form
Hi everyone, Goal: I have created a QR code in the UI page, so I need to call that QR Code in the HTML field/ any field in the user form. I need to call this QR Code in HTML field or image field of user form when the form is loading.kindly help me wi...
Round Robin functionality is not working in test instance
Hello Community Members, We have implemented a round robin solution to auto assign the HR cases, that is working as expected in Dev instance and not working in test instance. Can any of you please help me what kind of issue that is related to. I have...
Creating an Interactive Filter for Monthly Closed Incidents in ServiceNow
Hello,I am looking to create an interactive filter in ServiceNow that can filter a report (specifically a list using the Incident table) by the month in which incidents were closed. Each entry in the “Closed” column is unique, as it records the speci...
Green Flag of a field when one field value is less than other
Can anyone please help me on this. I have one field actual estimation and Projection estimation. If actual estimation value is less than projection estimation then the new field 'estimation' should be green flaag. How to achieve this one can anyone...
Columns pinned to the Header
We updated to the xanadu version and after that, in the table view, when we scroll down the page or go to the side, the table sections remain fixed and thus the records move, causing conflict for users to filter the information they need, following t...
Unable to Send notification when the knowledge article is outdated
Hi All,How is the workflow article state set to outdated? from where is this happening?I want to trigger notification when the article becomes outdated, I tried all the ways but as the system fields are not updated when the workflow changes to outdat...
Resolved! Get Form Section Name
I have a form section (tab) called Archive Problem Information. I'm trying to show/hide it with an onLoad client script and this is not working: function onLoad() { if(g_form.getValue('u_obim_problem') != ''){ g_form.setSectionDisplay('arc...
Resolved! How to clear value of g:ui_reference box in UI Page when user select different option?
Hi guys, I have the following script: HTML: <?xml version="1.0" encoding="utf-8" ?> <j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"> <table> <tr> <td >Source</td> <td><g:ui_reference id="source" nam...
Workspace
While using the Workspace, Emergency change is visible. If any user click on this emergency change, error message should pop up "Emergency change should be created from resolved P1 and P2".
notification based on due date using scheduled job
Hi All, I have a requirement to send a notification based on due date. Notification should be triggered when the due date is less than 45 minutes meaning 45 minutes before the due date. If the due date is at 2:50AM then the email notification should ...
Time worked column on incident report always blank.
Hey team, My issue is I am attempting to get a report for worked Incidents in the previous month, I created a report for cases and found the only want to have the time worked show in the report was the have the Hours worked column.When I attempt to r...
