Hi all,On our CSM portal, we have a "contact us" section where users can find some knowledge categories from the main knowledge base. When clicking some of these categories, we can see duplicate knowledge articles within the "Popular help articles" s...
I have a working flow which I have copied for a new request item which has a slightly different routing with tasks, but my flow seems to break either immediately on saving a copy. If I edit the original flow with the changes I need and test it (witho...
Is there a way to get the HAM Pro plugin installed on a PDI? I don't see it in the plugin list
Which one of the following is the fastest way to create and configure a Record Producer?Create a Catalog Category, open the category, and select the Add New Record Producer buttonUse the Record Producer module then add and configure all variables man...
Hi, There is a custom table let's say 'u_catalogitem'. This doesn't have any ACLs configured as of now and table is only accessible to admins. There is a user (who is not admin) asked to create a report of the type list for the table 'u_catalogitem' ...
Hi All,Can you please help me in writing the script to fix all the duplicate users in sys_user table.All the CIs, assets should move from the duplicate profile to the correct one. I have a list of users with duplicate profiles. Thanks
Which one of the following is NOT a method used for logging messages in a server-side script for a privately- scoped application?gs.log()gs.error()gs.warn()gs.debug()
Hello experts,If I want to set an automatic reply every time a 'new' email is received in the instance, what is the optimal approah?Method 1: I am thinking of just using the notification. I am thinking of setting the 'when' tab to inserted and receiv...
Hi, if i'm added to the "Additional assignee list" in a project task and the time is updated, will I automatically get a zero time card added to my time sheet?
The fix notes and cause notes fields in the Problem table are currently set as HTML format.To prevent HTML formatting from appearing in generated reports, I created custom fields named 'String Fix Notes' and 'String Cause Notes' (both of which are st...
Hi family! I wanted to exclude 'Cancelled' SLAs from list view of task_sla table and this should be applied for all users and even in INC related list.We can't set filter in the module as task_sla is not a module. Need your help here! Thanks in advan...
Hello all,I am trying to add an user/approver from an MRVS to the Catalog item Watchlist user field. The approver field gets auto populated from the user field. Should I create a Client script in the MRVS or Catalog Item? I tried both, but did not w...
How to fetch Report for CMDB Data (Applications, Servers (all types/models), Network, Cloud (all cloud infra), Security Infra (Firewall, IDS/IPS)) to get Application Server Network and Firewall records? What condition to be provided in the Reports?
Hi, Is it possible for a user to view a report without role ? I've tried but I have this message: Number of rows removed from this list by Security constraints: 20 But in the ServiceNow documentation, I saw this: No role: Can view reports that are sh...
My PDI wouldn't come out of hibernation, so I released the instance and requested a new one. When I got my new instance, I started installing everything that I had previously. When I went to application manager, I noticed I no longer have access to a...
