Integration HUB ETL

Hello Experts,I am attempting to import data into my target table using Integration Hub ETL. However, in my staging table, I do not have values for some mandatory fields required by the target table. Despite this, I want to proceed with the data inse...

CC to respective notification not working as expected

Hi experts am trying to trigger respective notification which are selected in list collector variable in catalog item  .when RITM is   is created on submit  notification triggers. Now another one more variable is there like CCGROUP, which is referenc...

Genererated upload template for SAP samp_sw_product.list is empty in page 1(no headers)

View rule on custom view

We have a custom view created named "ABC", and we have a view rule in place for user's having 'itil' role the default view will be set as "ABC".The issue we are facing is when we try to move problem from New to Assess using UI Action "Assess" ,ideall...

Background Script Scenario based interview questions.

6)Use a background script to create 100 incidents with different short descriptions such as (test1, test2, …, test100). var gr= new GlideRecord('incident'); for(i=1; i<=100;i++){     gr.initialize();     gr.short_description= "shortDescription" + i; ...

I want to cancel the activity in workflow based on wf_context and wf_excuting table using runscript?

Hello all, I need some help for cancelling one activity which was the second workflow for ritm. when i trigger the second workflow and trying to cancel based on conditions but its not getting cancelled. Can anyone please help me on this issue. It STI...

Trigger notification via catalog item

Hi all , I have a requirement to trigger  scheduled job (in which event is called through which respective notification will be triggered)  that am selecting in list collector variable in catalog item ( currently there are 3 scheduled job).. So i cre...

work note do not display variables values.

 I am writing run script to display  work  notes which hold variables value if stage is planning  in release management. var applications = current.applications;var business_application_bai=current.business_application_bai;var name = current.name.toS...

Is there an ability to change an article template on a created draft knowledge article

I would like to know if there is a way to change the article template once an knowledge article has been drafted. For example, an article is created with a standard template, but then the owner wants to change it to the how to template, can that be d...

How to make work notes of child and parent incident visible for each other?

Hi,Is there any way to show all work notes of parent incident on the child incident and all child work notes on parent incident and give the user an option to choose if to see it or not using the activity filter?

How can i restrict some user to view record in custom table?

Hi Team,How can I allow User A and User B to view all active and inactive records in a custom table, while ensuring that all other users can only view records where the u_owner field matches the logged-in user?Note: The u_owner field in the custom ta...

How can i trigger event from flow designer?

i need to make custom action in flow designer to trigger event .

Knowledge article flow configuration when checkout is clicked

Hello everyone,  I have a requirement to use OOB workflow that is knowledge approval publish.I have an additional requirement that is if it is not a new kb article AND if the submitter is owner or kb manager of the knowledge base. it should skip appr...

Calling a client script & server-side script from UI action

Hello Community"Let's call a client & server script from single UI Action "Often developers might get stuck while creating an "UI Action" that calls client & server scripts together.A basic example, when it comes to fill the form and show any "popup ...

Best Tool to automate Servicenow - ATF or Selenium?

Hi All, I am currently trying to understand the best tool to automate Servicenow - ATF or Selenium? Also, Please help me with the challenges faced while using Selenium especially during instance upgrades and patch fixes. Once automation is in place ,...