I have a scripted REST API from which I am attempting to parse JSON.Unfortunately when try to log the variables, I am getting an undefined value.What am I missing? Scripted REST API: var requestBody = request.body.dataString; var parsedData = JSON.p...
We have 2 scenarios.Scenario 1 - When there are multiple WOT assigned to the same vendor group, then, only when all WOT are closed then only WO gets closed.But we are facing issue with this followingScenario 2 - When multiple WOT are assigned to the...
Hello Everyone, We are working to migrate some of our users to a new Azure environment from an existing one, and are wanting to set up a new identity provider record in ServiceNow to allow them to log into the instances with SSO through SAML from the...
Hi All, I have a catalog item where when submitted one task should be assigned to a specific group and when it is closed a new one assigned to the user who has submitted the request. This seems not to work: Business rule details: am I doing ...
Hi All,I'm creating service request using inbound email action in flow designer. I am using sn_sc.CartJS in custom action to submit the request.I am able to submit the request, but the issue is when the request is created "Requested for" is populated...
I want to show only selected list of values in the catalog task, please see the reference belowI want to show like this
Hello Experts,How Contributer group override knowledge ownership group edit access.Currently in servicenow if ownership group is available then only members of that group can edit article.we want to provide edit access to contributor group.Please h...
What is ${mailto:mailto.approval} ? Is this OOTB? How can I use this as mailto.confirmed or mailto.defered in the email template? Where can I change this? Thanks.
Has anyone experienced any issues using the "Wish List" feature of the Service Catalog? Someone approached me with an issue. They were working on our "Onboarding" fulfillment form for a new hire.They saved a draft in the Wish List, and upon their re...
I have a catalog item in ServiceNow that includes a Multi-Row Variable Set (MRVS).When a user duplicates a request using the "Copy" function, I want to automatically clear the values inside the MRVS fields in the copied request.Could someone guide me...
Hello,I've a Service Channel Field configured for my catalog.I want to report requests incoming through this channels. How can I capture data/ report requests?Is it advisable to configure channels for other catalogs as well?Please help.
Is there any way to configure / add filter condition operators available for field type "IP Address". I am referring to Neighbor address field in discovery_device_neighbors table and I want "is one of" filter condition operator.
Hello everyone, I am working on a UI policy to hide certain fields on a form depending on the sys_created_on date, if before a certain date I need specific fields hidden or if it's after that date different fields hidden. Have tried multiple things a...
Hello Community,I am working on one requirement where I have one category in category field called 'HR' on incident form. When user raise ticket for this category then it should visible only to HR group and a caller person.I have implemented this req...
The requirement is to send a notification to the assigned to person:everything looks fine , but the notification is not sent. any ideas please?
