Hi Team, Could you please help me with creating the Dashboard for customer as one SLA?I want to see one total SLA for particular incident even if the ticket is reopened and it should not calculate the hold time in the SLA.As well as in addition I wan...
HelloIf I put the sys_id in the UI Page HTML script, the gliderecord works, but if I insert the variable, it doesn't.I intentionally write out the value of the variable and it writes out the good sys_id.Can anyone help? <j:set var="jvar_pref" value=...
Good morning, I have created a custom table that extends the task table titled u_md120_release. One the form that I created under related lists I added Change Requests. When I add a Change Request to that list on the MD120 form it does not show up on...
I am afraid that this will expose my lack of understanding of how work flows and process engines work, but I would like to have an UI action that will force complete all SC_TASK, SC_REQ_ITEM related to an SC_REQUEST. To do this I created this UI Acti...
* Create an Group, Assign any role.* Create two buttons (if want) Upgrade priority and Degrade priority. * If it is considered as a Major Incident (P1, P2), then the user who has that role can be able to change the priority if wants (User will be abl...
HI Everyone, I have created one catalog item and workflow for the same catalog item. But in RITM I can not see Task SLA . I have one existing 5 Days SLA which I have to trigger when RITM is created. Can anyone suggest how can I attach existing SLA t...
Hi All, Catalog item variables are not showing in SCTASK Form.We have removed the existing variable set in catalog item and added new variable set.When this change was moved to production, the new request submitted after the change were working fine....
Hello, we have a requirement to set vip flag on caller field based on users band. on user table we have reference field band if users band is b or b+ then we have to set vip flag on incident caller fieldi tried with the below script it is checking fo...
Hi There, in incident form caller field showing name it's fine, but we have cutom table that is refering to user table, and it's showing name in that filed i need to show email id in the custom table , but not impact on the other table's i means what...
Hi All, is it possible to restrict notification to users, As requirement is initially the notification shouldn't trigger to anyone unless users are subscribing to the particular notification.
Hi experts, I'm a ServiceNow Developer for the past one year. I am now good in ITSM and integrations.I feel I need to explore new modules. Can someone suggest me any module that I can take next, and also I am not sure where to start and how to? Pleas...
Hello, how can I utilize ATF to set the active field to true on a Scheduled Job? So far I have used Record Query --> Open existing record --> Set field Value (Where I made it active) --> Click UI Action (Click 'Update' Global. Update button on existi...
We have Machine Learning enabled to predict assignment group automatically and we have models and flow designer. However, After upgrading to Xanadu version, predicted data within model is not showing it in flow designer. Please suggest.
Hi,I am completely new to PA and have got stuck with one of the changes.I created an indicator source and indicator for 'High Priority Incidents' created last week with indicator source frequency as 'Weekly' but it appears as below:Instead of showin...
Hi Fellow developers! We have a requirement to provide personalise records option to the users for a table to be visible at the portal.For eg. there are 5 records in this table which is by default shown in portal in the order below.RecordsOrder by wh...