HI All,I have a requirement to add all the transcript chat history from IMS(Interaction) record in the incident work notes.Do anyone know how can this be achieved? I have added a script variable and returning vaSystem.getTranscript(); and in the "Cre...
Can someone help me create a monthly count of the ua_app_usage table using Performance Analytics?I have already created this in Reports, but I need it to be done in Performance Analytics to also display months with 0 (zero) records. Below is the mont...
Hello, Today we have many sources like - Data sources, IH-ETL, Rest API calls etc which creates/udpates CI records in CMDB tables. We got new requriemetns like if the data source is sending a record which has 'Operating system as Win 2003' then dont ...
I have variable name, User(user_id) and Line Manager(line_manager). Line manager should populated based on the user selected. Please suggest the catalog client script for this.
Hi, I have a Issue while connecting the Microsoft Communication Spoke to Start Group call. For Group call I added Azure App Tenant ID, Call Back URL added ServiceNow instance url (https://dev12412.service-now.com/), Bot ID added Bot handle in Bot Fra...
Hi all, I have issue in one before query business rule. The issue is that whenever a user click and open any incident it is redirecting to a particular incident . The is issue in native instance as well as the agent workspace. But the same business r...
Hello Experts,Recently we faced the issue was Notification sharing on dashboard was sent to 5K users by mistake.Can you give some suggestions regarding this issue to prevent this to happen again.Regards,Nithya.
Hi everyone, There must be a way to track metrics for your portal right? Trending content, most clicks, most searched tags, announcement tiles, etc? Any help would be greatly appreciated. I can't seem to find a way to do it but it seems crazy that it...
Hello All, We have catalog item to request a Delegate.User can select the start and end dates only.Like if user selected from 01-08-2024 to 02-08-2024 then the end date will be on 2nd August.We need to add the end delegation time as 02-08-2024 23:59:...
On our user profile we added some time ago a field called "u_account_expiry".What I need to do is send an email notification to the user and their manager if the users account expiry will occur within the next 30 days. How would I go about getting th...
Hello,I have an issue where all of the communication being done needs to be logged on the Service Portal. I have an activity feed working properly and users can send out emails without any issue. Is it possible for users to view and reply to emails i...
Hello, I would like some help. I'm new to servicenow and I'm creating a mini project. I created Standard Catalog Item called "Peça seu Açaí".The Standard Order Your Açai Catalog has a "type of açaí" field that automatically takes the product registe...
Hi SN Community, I have an issue with my script (Client Script onChange - see screenshot#1). Here's how it works:1) 'select_options' allows a number and verifies if it is within the Option Number (this works well)2) After selecting, it loads the 3 id...
I'm exporting data from SQL Server Management Studio to csv files and then importing them to ServiceNow by way of "load data", create a new import set row and data source. Everything is working great except for certain files that contain additional c...
I have a requirement where I have to pass some values from a form to a reference field list (which is empty) and then to the New button on that list to prepopulate some fields for the new record. I can't find a way to do that. Does anyone have any su...