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Now Mobile AI Search - EVAM configuration

Hi Guys,I just turn-on the AI Search for Mobile App. I added the following search sources:Catalog taskIncidentRequestRequested itemWhere do I configure the EVAM for these? Regards,JLeong

JLeong by Mega Sage
  • 343 Views
  • 1 replies
  • 1 helpfuls

Record producer is creating new user in user table

I am trying to send data from  record producer to employee table and it is creating new user although i select the existing user from sys_user table - it is giving " primary email device created" message . Below are the screenshots of configurations ...

VijayKummamuru_0-1719297462016.png VijayKummamuru_1-1719297502493.png VijayKummamuru_2-1719297638664.png VijayKummamuru_3-1719297679422.png

Resolved! How to create plugins in ServiceNow?

I'm looking to create a custom plugin in ServiceNow. Can anyone guide me on how to create plugins in ServiceNow? Any suggestions or help would be greatly appreciated!Best regards,

Mahmud Alam by Tera Contributor
  • 2357 Views
  • 3 replies
  • 1 helpfuls

Programmatically creating requests for other users

In the most basic scenario, we create a form with validation that must be satisfied before the requester can submit it.We have an automated process that notifies users that a series of requests are now available for them to submit.The current solutio...

ritmo2k by Giga Contributor
  • 402 Views
  • 2 replies
  • 1 helpfuls

Question about Email Parsing and Assignment Rules

Hello ServiceNow peeps, If I'm running an Email Parsing to create a Security Incident, which sets the category to a specific field (let's call it Security) whenever it starts with a specific short description. Can I run an assignment rule to set the ...

oogabooga by Tera Contributor
  • 489 Views
  • 2 replies
  • 0 helpfuls

Resolved! Reference Qualifier- Simple is not working.

 Simple Reference qualifier is working in ITIL. But it is not working in the Service Portal. I've attached a screenshot of the reference qualifier used in the field. Any idea why it is not working. Please help. Thank you!

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Shidhi by Tera Contributor
  • 1311 Views
  • 13 replies
  • 0 helpfuls