why my code not working. (function executeRule(current, previous /*null when async*/) {// Add your code herevar inc = new GlideRecord('change_task');inc.addQuery('change_request',current.sys_id);inc.query();if(inc.next()){inc.state = 3;inc.update();...
The Predictive Intelligence for Contextual Search capability uses machine-learning algorithms to search for Similar Incidents, Similar Knowledge Articles, Similar Open Incidents, and Similar Resolved Incidents. Hi @community, wanted to know if we ca...
Hello, I am trying to add an ATF step (Click Modal Window) in order to click the OK button after filling in Cause notes and Fix notes for Problem's State transition from RCA to Fix in progress, not able to find the correct UI Page & Button values is ...
the observer email notification is not working. we want the notification to go to a specific assignment group or group of users but they are not receiving it
I have this List action for incident table Once click on it it should create new incident record with major_incident_state=proposed.But I am not able to set this value.I can set short_description=test --> This is working but I am not able to set any ...
Hi,Could any one have an idea, how the assessment data is coming dynamically on the risk workspace. I have checked the UI builder but could not find any. I want to customize the risk assessment view by adding some custom fileds in workspace so that u...
I get a JSON payload sent to us by one of our hardware vendors. I was wondering what the best approach here would be, to generate Asset records from this data. We get a Purchase Order number, Model number, quantity and Asset tags. I need to create a ...
I have a requirement to auto download the files from request which has attachments and save it in shared folder or sharepoint in CSV format with date & time as naming conviction. I have no idea at all on how to proceed on this requirement, how can I ...
Hello.I created a gimmick that uses spModal to display catalog items when a button is clicked.I want to set values to some variables of catalog items displayed with spModal, but how can I do that?Below is the button script. HTML:<div class="panel-bod...
Requirement: How to compare source table and target table records in transform map and the records Active True in Target table if that is new in target table?
Hi, I have a requirement to change the view of incident form in a workspace that was created using UIB. I could see that using the UX List (sys_ux_list) table, I could modify the list view of a table. Is there any way on how I could modify the view ...
Hi guys I have a requirement where once the catalog item is submitted a catalog task should be created for each variable which are marked true(these are checkboxes)The short description also should be variable label nameSince there are about 10 check...
How to write a script in the flow that when the sctask state is set to closed completed update the variable for that task only.
when we search for knowledge article On Global search SYS id is coming instead of short description... Sys id is coming on global search in ITSM .Attaching the ss. Any help will be appreciated.
Hello,I am not sure if this can be done or not as I may be missing something. I have an existing Region/Market Interactive Filter on our dashboard that is utilizing a different Reference Table than the one that has what the stakeholders are looking ...
