Service Portal
Is it possible to view the catalog tasks in service portal? If yes, what is the role required?
Forum Posts
How to bring External Content into AI created knowledge article into servicenow instance.
1. When external data gets into ServiceNow.2. External data imported in ServiceNow should create the articles by using the Generative AI.If it possible what are the ways?
Resolved! MRVS Email Script displaying sys_id rather than a display value
Hi all,I've been working with this post to display multi-row variable sets in our notifications. Perfect, works great. However I'm having an issue with one of the row outputs. It's returning the sys_id of the reference field, however I want to instea...
Multirow variable data to description of HR case
Hi experts,How can we populated multirow variable data on record producer to the generated HR case description ?Please provide me your suggestionsThanks in advance.
Workspace from scratch
Hi,I just created a new workspace from scratch. I wonder how it is possible to have the same below sow home page on my scratched workspace with my own reports (want to change their queries without changing the original sow reports):Please your help. ...
Resolved! Updating a date field via background script not working
I'm trying to developer a background script that will update the value of the 'Next AMA Due Date' field, but in order to do that, I need to retrieve the value of the date from the 'Last AMA Scoping Date' field and add a year to it. I've tried to run...
Resolved! Current Date with addDaysLocalTime not showing correctly
On a form, I'm wanting the Next AMA Due Date field to be updated by 1 year from the current date. The field is being triggered by a flow. The Next AMA Due Date is a Date field. Within my flow, I'm using the current code: var currentDate = new GlideD...
Move Assessments
Hey Everyone,I was wondering if there's a way to move assessments from one instance to another successfully.... I need to make sure that all completed as well as pending assessments are moved in this case. These should also include as asmt_metric_typ...
Data of Dot-walked fields fields are showing blank when exported from HR Agent Workspace
Hi, we have created my own list under My list on Workforce admin table in HR Agent workspace and we have a Case Data field, which is referencing the Case Data table (sn_hr_core_case_data). I have added the fields of the Case Data table in my list thr...
Resolved! Adding Groups to a watch list
Hello,I have a requirement to allow a group to be added to the watch list, the intended usage at the moment will be using groups containing only portal / non-itil users.This is to allow additional comments requesting more info to be sent to a group o...
Error while looking up group on Active Directory using ServiceNow AD spoke.
Hi Community,I am using Flow for adding users to directory group under AD spoke. Lookup Group script provided with AD spoke gives following error:Error:Cannot find an object with identity: 'groupname' under: 'DC=' Please advise if anyone has solution...
I want to close the Transfer Case UI Page when the case transfer is aborted by a Business Rule
Hi All,I am trying to achieve a functionality of allowing the click of the submit ok button for the Transfer Case UI Page when the transfer is aborted in the Server Side via a Business Rule.Background of the Issue :I am aborting the transfer of case ...
Error while looking up user on Active Directory using ServiceNow AD spoke. Anyone encountered this error?
Hi Community, I am using Flow for Employee offboarding under AD spoke. There are no connection errors as connection to MID server and AD server is successful and Service ID has required permissions. Lookup User script provided with AD spoke gives f...
Cannot access data from Flow Designer lookup records action
Good Morning Community, For a scoped application, in Flow Designer, I have a lookup records activity to retrieve records from sc_cat_item_app_group (to get the groups that should approve a certain catalog item). The result from this action is injecte...
Portal rename redirects knowledge article to homepage
Hi ,last week we renamed the portal . Now the knowledge article links are getting redirected to homepage.
