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Forum Posts

Survey Emojis

Hi Team, i have created a survey and in asset metric definition i have created options like Satisfied, dissatisfied etc.in that options i have added emojis images those emojis are i have downloaded & added emojis from my local computer storage to DEV...

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shabbir9 by Tera Contributor
  • 487 Views
  • 1 replies
  • 0 helpfuls

Resolved! Adding closed notes to widget My Requests V2

As it says I'm looking to add closed notes to any records that are on the widget My Requests V2. Everything else is fine, but it would be nice if the closed notes showed in even just the activities field on there. Not sure why this isn't part of the ...

Void84 by Giga Guru
  • 1726 Views
  • 5 replies
  • 0 helpfuls

Resolved! After business rule help

Hi,We have to update a field called 'End user' on task form with below:If task type is Incident, then 'End user' to incident.CallerIf task type is Request, then 'End user' to Request.Requested ForI have created onAfter business rule on insert/update ...

sath by Tera Expert
  • 1487 Views
  • 10 replies
  • 1 helpfuls

AI search in Next Experience for incident records

Hi Everyone, I noticed whenever an ITIL user search for a name in global search and move to "incident" tab. The ITIL user only see the incidents which is assigned to their group. But when I try it as an admin, I can see all incidents of the user that...

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Fetch user data fields from a glide_list field for reporting

Hello Team,I have an urgent requirement, where I have a customized table and a field with type as glide_list referencing to user table. Thus it hold multiple user values. I need to pull report from this table along with other fields. How I can show t...

Community Alums by Community Alums  
  • 881 Views
  • 2 replies
  • 0 helpfuls

Resolved! Business rule abort action

Hi all, I have the following issue. I have a custom table and a business rule set on it that avoids creating a record when a particular condition is met.The business rule is set to rune BEFORE and in the script I have the usual command:current.setAbo...

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Portal Form Widget: Redirect on Submit/Insert

Hi, I have a Custom Scoped Application with a Portal. In the Portal I have a custom form, copied from the widget-form (I _think_). The form may be revisited and information incrementally added, via the Save button. Once a "form complete" checkbox is ...

Matt102 by Giga Guru
  • 2099 Views
  • 2 replies
  • 0 helpfuls

Mid Server Unresolved Issues

Have 4 test mid-servers.  A bit new to servicenow.  Would anyone know the steps to follow to re-validate the MidServers? 3 of them are up and running with 1 unresolved issue each.  1 is down, something to do with past release update that did not comp...

Resolved! Permission required to only specific role

User with Specific role are not been able to edit company properties.like if i have XYZ company property in company definition then only itil role user can edit xyz propery and other than xyz are been able to edit by adv_admin.  

ABC6 by Tera Contributor
  • 687 Views
  • 1 replies
  • 0 helpfuls