I'm trying to get servicenow to screenpop the Create Incident window when an agent receives a call but I'm stuck. The implementation comes with an operation handler to pop an interaction, but that's not what we're looking for. We want the agents to b...
I've run into a basic config issue with my company's instance of SNOW with the Ticket Form page you're deposited on after submitting a record through a catalog item. The current instance (I assume) ticket fields and conversation widgets show the inci...
I am trying to send catalog task form fields (like catalog task number, short description, description) and attachment attached to the task in one REST request. I am setting request body through Business rule with setStringParameterNoEscape method ...
I've about 50k events that are stuck in "Ready" state but not progressing. I'm thinking of cancelling them so that future events can be processed. After searching on the topic, I found that that job responsible for processing events is "events proces...
Hi All, We have a issue in our production instance with new catalog item variable. We have created a custom table for roles in the catalog and made a picklist field for roles to fill up the form. But after the request is submitted, in the backend the...
Unable to add news in the widget. Kindly help me with it.
Hi all, I am having a hard time pulling the last comment into a notification email for my users. When I use the ${comments} to add the comments, it automatically pulls ALL the comments. I only want the last comment made. I found this code and it wor...
UI ActionName: Assign to MeTable: Incident [incident]Active: checked Show insert: checked Show update: checked Client: checked List v2 Compatible: checked List banner button: checked OnClick: updateAssignedto() function updateAssignedto() { var ch...
I'm working on an application where I have a system property for how many days a user is allowed to request. I want to add the system property value from this other application into the default value in another table. I tried using the javascript&co...
I cannot for the life of me figure out how to unlink a report from my dashboard. I already have the admin role. Reading online suggested to click the "+" icon and then remove the report. But I don't see any option to remove a report. I see no option...
Hello Could you please help me with this notification trigger using eventQueueSchedule() method.I have received a requirement related to push notifications generation before the 24 hours and 2 hours of windows start field on work order task. For thi...
I have a simple list in UI Builder and for the view all feature, I added the view all clicked event. I added disable inline editing to true but it's still allowing me to edit inline when I click on view all and go to the simple list. I've tried "tru...
I need help creating a Schedule job that creates a HR case twice a year, every 5th business day of May and November
Hi All,I was asked in an interview to have a filter on caller id whose Department is for eg. "IT" .But this has to be achieved without using reference qualifier, I was not sure on that moment. Is there any other way through which we can achieve this ...
Guide me to learn integrations from basic as I am fresher.