I have to somehow get the data on the time the ticket spent in each queue to then calculate how much time this ticket spent per queue. Is there a place in ServiceNow that already stores these values in the table, or if not, does anyone have any ide...
I know the change properties is controlling this. Removed "change_task" from the related list. When tested, it did not copy tasks. Is there anything else to address?
Hey All, I'm trying to get my client script to work for agent workspace. I have my UI Type as Mobile/Service Portal. I'm trying to set the Date/Time field of window end. Below is my code. Any suggestions? function onChange(control, oldValue, newV...
Hi, i renamed the widget instance then i tried to access this widget into service portal but i received the attached error message. pls assist me ti fix this issue. when i click this widget into SP - i am getting this error.
Is there a way to lock down RITM variables for users that are not the requested for or Opened by user?
Hi guys,I must have simply missed something or did it wrong. I created an email template for the brand's standard layout. The template looked good, but when I attached it to the notification I created and tested it, it showed blank in the preview. Do...
Hi,I want to Add Field "Knowledge Contributor " on my Approvals form for a KB record on serviceportal.Can anyone state how to achieve ? PFA for reference.
Hi Guys, can anyone please provide me the documentation (videos , files ,articles) from which I can began with service operation workspaces for a demo. Thanks!!
Attaching .wav file in Incident ticket thru Attachment API (/api/now/attachment/file) using Java. As mentioned in API docs (https://docs.servicenow.com/bundle/washingtondc-api-reference/page/integrate/inbound-rest/concept/c_AttachmentAPI.html) I have...
I have created a custom solution in the similarity framework of the predictive intelligence module. I need to add it in the additional configuration of the contextual search so that it can be used in the related search results. But it doesn't show up...
Hi teamInbound ActionWhen POP3 was configured then I was able to receive the email and Incident was being created due to inbound action.But when I have configured SMTP from then onwards, when I am sending email to PDI to create incident then under Em...
Hi All, I created a topic here before to create a UI action for (Request Info) and the logic is when the agent click the button a pop-up appears with the below:1- Drop-down list to choose the (Awaiting Info Reason).2- a text box to but some comments ...
Washington upgrade updated the fields from square edges to rounded edges. Is there a property to enable or disable it?
Hello, I would like to disable attachments on a RITM is the approval field is not set to Approved
Hii Team i want to create a Email Notification on cmdb_ci_rel table. There's field in the form (Parent) as "Service Classification" which exists in the "Service Offering" (child) table. I am trying to use the condition for this "Service Classifica...
