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Resolved! Caller field of incident is populating with current user

I am trying to create incident using custom record producer. I have mapped 'Requested for' field to caller field but after submitting the form it is setting value of caller field with current user.Can anyone tell me why it is happening? 

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saba tanveer by Tera Contributor
  • 1057 Views
  • 2 replies
  • 0 helpfuls

Need help on UI Page - Client Script

In ServiceNow Loaner Asset order - HAM, Whenever we click on Reclaim Button, One Dialogue window will appear and ask for details about the Asset return.In the "Stockroom" field, as per the OOTB it is showing all the Stockroom available.But, as per my...

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Scheduled Job not running even on Execute Now

Hi All, Need a help in running the Scheduled job.The scheduled job is convert a risk into an issue after 10 days of the due date in Risk Form.The Risk state has to be 'Convert Issue' once the issue is created .But the Scheduled job is not running on ...

rpatnaik by Kilo Contributor
  • 11137 Views
  • 39 replies
  • 0 helpfuls

CMDB - CI class discovery help

Hi,In the early days of of CMDB implementation, 4k records were manually inserted with a class of environment. These records formed the foundation of our customer account records.We then implemented Discovery and now duplicate records of the above ci...

M_iA by Kilo Sage
  • 1137 Views
  • 5 replies
  • 0 helpfuls

CSM with request management

When the order guide is submitted in service catalog , Then the request number or the RITM's numbers can be attached to a CASE number in CSM is it can possible . please help me out.

Service catalog: catalog task is editable in closed state

Hi Community, When calatog task state is changed to closed complete/closed incomplete/closed skipped, by default the state field will be ready only as an OOB functionality.But in our case When the catalog task state is changed to any of Closed State,...

imran sk by Tera Contributor
  • 1575 Views
  • 7 replies
  • 0 helpfuls