Resolved! Servicenow Integration
Hi Experts,Could you give me some example of servicenow integration,so i can tested on my personal instance.
Forum Posts
I should remove the Knowledge icon link in homepage in CSM Portal and adjust pace with other tabs
Hi Community, I should remove the Knowledge icon link on the homepage of the CSM Portal and align its placement with that of the other tabs Please let me know the steps how can we achieve this? Regards,Srinivasu
How to display time duration of each workflow state of knowledge article in list view
How do we get to know the time period of an article in a particular workflow state(like it is in 2hours in draft, 3 hours in review state and 4 hours in publish state like this dynamically) ? Thank you @Ankur Bawiskar
Conflict tab can detect incident attached to a CI?
Hi All, If somebody submits a change request and checks for conflicts. Can the Conflict check also see if the CI is attached to an Incident in a Open State? anyone have any opinions or answer???
Extra close button is displayed by default while using g_modal.showframe()
I have created UI page and calling it in UI Action Workspace client script, glide dilague window has close button by default by the system.I have used g_modal.showframe method in the workspace client script to call the ui page url. Is there somewher...
Resolved! User Criteria for AMER region
Hi, this is my script(function() { var userId = gs.getUserID(); var gr = new GlideRecord('sys_user'); gr.addQuery('sys_id', userId); gr.query(); if (gr.next()) { if (gr.u_region == 'AMER') { ...
blank space below footer
Hello, I have a footer. I have put it on theme's footer field So my problem is that in portal, when the page is full of widgets, lists etc , footer is at the bottom and its okay, but when the page is almost empty , footer has a blank white space.(p...
what is a module?
what is a module?
Metric definition to calculate business duration on cases
Hiwe have a requirement to create a metric to calculate the business duration of the case when created until resolved.Business duration is related to SLAsBut we do not have SLAs on cases.So if I create metric definition to calculate business duratio...
Resolved! Why does the Change model not allow state transitions in normal change workflow?
After the approval in assess state , it does not moove forward to the next states and gives an error message that change model restricts state transition . How to fix this ? I am working on a normal change workflow .
Resolved! Scheduled job is not working for HR Profile
Hi,I have created a new field in the Hr profile which will stores the employee work experience based on employee start date. This needs to be achieved through schedule job. I have also scripted the code to implement this. But it is not working in HR ...
How to build Add members to a group using Catalog item and flow designer.
Hi Team, There is a catalog items with field as below:Group - Reference - Group tableUsers - List Collector - User tableAfter submitting the catalog item, 1- If any selected user is a selected group manager, User automatically add into selected group...
Source Request Workflow not published and how does this affect Hardware Asset Management Flows?
Hi ServiceNow Community friends, In our client's instance, we have implemented Hardware Asset Management Pro, out of the box (OOTB). We are now trying to use the standard OOTB Hardware Request Flow on Hardware Catalog items, however we have noticed t...
Resolved! CustomEvent.fireAll event equivalent in Agent Workspace
I am working on implementing an openframe integration and encountered an error when I tried triggering a CustomEvent on the agent workspace UI action. The code will basically be used to trigger an action on the openframe window based on the parameter...
Notification update on Toggle connect sidebar
Hi Team, We have a requirement that if anything get updated on change request then that notification should come in "Toggle connect sidebar." to assignment group/user.Can anyone suggest that how we can configure that. Thanks,Pushpender
