Major incident management
Can any one tell me how to do this I tried many times to add the child incident i checked docs as well no use
Forum Posts
Whats wrong with my script's if condition?
Hello Dev's Can someone please tell me about the issue with below code snippet?If condition is not getting executed. var astGr = new GlideRecord('alm_asset');astGr.addQuery('parent',cartonGr.sys_id);astGr.query();if(astGr.model_category == '188323293...
How to hide multiple field(30 fields) from the Personalize List columns
Hi All, I know how to hide the fields from the Personalize List columns by creating ACL. Create an ACL Type = RecordOperation = add_to_listBut this solution will make me to create 30 add_to_list ACL's since i have 30 duplicate/un used fields.is there...
Revert Scheduled Job to its Previous Version
Hi All, I was looking for versions of the Scheduled Job which will execute the script.I need to Revert back to its Previous version. Now, i couldn't find the versions of the scheduled JobPlease help me on how to revert it back to previous versions.An...
Resolved! Need portal widget that looks up a User record from a field on the logged in user's Company record
Hi, I am attempting to create a widget on a portal to show the contact details for the primary support contact for the logged in user's Company. The primary support contact is listed on the Company record in a field called u_csm_primary. It is a Ref...
UI Action Help
Hi All,Need help in correction of script.I have written, below UI Action script to retrieve Assignment Group values, according to Business Unit. But when I click on UI Action it gives error** User who is clicking the button is member of group.. & I a...
Now Mobile Apps for inTune
Hi, My company has recently moved to inTune. We have had to move users from the standard App Store mobile apps to the inTune-specific versions. This would be for both ServiceNow Mobile and ServiceNow Mobile Agent. We are setup with Microsoft SSO, you...
Resolved! Set field styles based on value
Hi community, I'm trying to set a field style based on a numerical value and wondered if this was even possible. So I have a custom field on the cmdb_ci_computer called score which will be a number and they way I envision this working is if the value...
Sharing access to dev instance
Hello,I am testing an integration between a third party piece of software and ServiceNow that I am developing. It would be very useful to be able to share my developer instance of ServiceNow between other users within my organization. Currently, I ha...
Resolved! Accepting a file via inbound email attaching to existing data source and updating target table
Working on an integration to do the following - accept an inbound email with a certain subject and header and attach that email with spreadsheet to an existing datasource. Automatically trigger the transform map to transform that data into the servic...
Need to create email notification for incidents more than 30 days
Need to automate the follow up on tickets with the ticket type of 'Incident' that have been open in excess of thirty days. The notification email should be sent weekly to the assigned to, assignment group manager, and the AG's manager's manager. The ...
Configuring filters and visualisations within the Enterprise Architecture Workspace
I've just been having a look at the Enterprise Architecture Workspace and I've got a few queries about it. I was just wondering if somebody know the answers: How do I add and remove the above filters? Where are these configured? How do I add and remo...
Restrict access to a contact on CSM portal for a specific account
Hi All, I’ve been attempting to restrict access to a contact on the CSM portal for a specific account, but I haven’t found a solution yet. I tried to remove the contact from the specific account, but it didn’t allow me to do so because there are task...
Resolved! Service Catalog Variable Validation Error Options
Washington DC Patch 4 We have a Service Catalog form with a variable for the needed by date. We determine a default date and display this as the needed by date when the form loads; however, the user has the option to select a different date. If the u...
Resolved! How to autopopulate variable value of multi row variable set in another variable (which is not mrvs)
Hi All, Can someone help me with the script, basically I want to auto populate a variable value which is single line text in a multi row variable set. This value should auto populate in another variable(which is not mrvs, but a normal multiline text)...