required help @Vasantharajan N @Ankur Bawiskar As I need to set the RITM & REQ state.When the SCTASK state is "Closed Incomplete" then the RITM & REQ state needs to change to "Closed Incomplete".Tried with below script in Business Rule. Business Rule...
The new version of CSM Configurable Workspace comes with the Front-line case page, but I'm confused as to the approach to activate this on tables extended from the sn_customerservice_case table. https://docs.servicenow.com/bundle/washingtondc-custome...
Hi everybody I have a custom notification for contatctin a third party. I want to get the whole Email into the work_notes.Like it is if I send an email via the quick message icon in the form header.But there seems to be no outbound email action. So ...
we are passing caller_id and caller email id in worknotes of incident. we are getting desired output in single line however if we try to show in next line its throwing error var work_notes = current.work_notes.getJournalEntry(1);var callerName = curr...
We are using TinyMCE (without any customization) and have enabled the TOC icon so knowledge creators can make a Table Of Contents based on the headers used in their knowledge article.However, we are limited to use only heading 3 as heading 1 and 2 ar...
When a user inserts or updates a record in the pm_project table, I would like the browser to automatically download the record as a json file to the user's local PC.I think some logics are needed in Business Rule, but could someone please advise me o...
Hi Team,I have got one requirement to find out the custom tables present in the system which are unused to save the cost of implementation. However, I am getting the count of custom tables in the system but unable to find the custom tables which are ...
Hi EveryOne When I manually run data import, I will get the following import results, The above figure shows the load data and transform results of the created import set. The results exist in the sys_progress_worker table, but there are no associate...
Hello Team, In cmdb_ci_appl table some application have multi provision groups. example IDM and IT CRM or IT CRM and IDMfirst task we are creating for Provision group contains IDM. for second we are unable to get the task if we use (i) for loop it wi...
I have a bi directional integration between my ServiceNow and 3rd party ServiceNow for incident record. As per the requirement when if we resolve incident at my side then it should send the payload to containing the state , resolution note and resolu...
Hi, I want virtual machine name and virtual machine IP address should be populate as a mandatory when SC task status changed to 'close complete' in-service operations workspace (SOW) view and in native view and global view. when SC task status is 'wo...
Hi All,We have used the below inbound action script to submit the catalog item and it's working fine BUT the variable set variables are not populating even through variable set variables are populated during the submission of catalog item.Since we ar...
Hi All, I Need to reduce the email notification when at-mentioned and assigned to both are same in the task.Currently 2 email notification will trigger, when assigned to person and at-mentioned person both are same, I need to reduce the notification ...
Hi All, I Need to reduce the email notification when at-mentioned and assigned to both are same in the task.Currently 2 email notification will trigger, when assigned to person and at-mentioned person both are same, I need to reduce the notification ...
Hi Team, When I open the asset record in the esc portal ,I see the below fields but I want to remove a few fields from there and keep only the required fields. How can I achieve this? I would appreciate any suggestion or help you can give. Thanks,
