Hello, We have an inbound action that updates HR Case record when user replies. However, we are trying to limit the inbound action to only update if the case state is not equal to 3, 4, or 7. If this condition is not met then inbound action should be...
Hi Team I have a custome table and I want to ceate the button like work in progress. When I click on the work in progress button state model should move to new to work in progress. Before moving to the work in progress it should ask the mandatory of...
I want to create a server side script to verify whether certain category values like x ,y, z are present in the category field dropdown on the sn_hr_core_case table. How can I achieve this?
Hi Team, Can you please share any exact documents or links for the difference between release management and change management in ServiceNow? Thanks & regards,Alphonsa Abraham
Hi All, How can I make use of the script option in Assignment rules? The requirement is to assign cases to 3 members from an assignment group.for example, There are 3 categories the cases belong to: Category A, Category B, Category C and case will be...
Hi all, I use UI action button 'Approve' to copy list of records from one table A to another Table B. No the challenge is I have a field PO number field in Table A . When I First time select the records may be 10 records with same PO number from tabl...
Hi All, When I am impersonating to an user, around 47 records are getting created in sys_user_has_role table and assigning roles automatically. How to stop this automatic record creation. Please help me.Thanks in Advance!
Hello All, I'm new to Service Operations Workspace. I have the admin access but also I'm unable to view the content of the knowledge articles within the Service Operations Workspace but the same article shows the content when open in the Knowledge Mo...
Good day. I've been unsuccessful in finding anything relevant to my development issue online, to include this forum. I am trying to create a flow in which the subflow will create different demand tasks based upon the parent demands subcategory (not ...
Hi All,I tried to configure the Service Operation Workspace using the "SowIncidentLandingPageUtils" UX client script include.At the beginning it worked but when I tried to add another object to the "visualizationConfig" array in the "getVisualization...
I have 2 resource plans created for the same users in Project (pm_project).- The first resource plan has start date = 01-05-2023 and end date = 31-12-2023- The second one has Start Date = 01-01-2024 and end Date 31-03-2024I tried to cancel and remove...
Hi, First post and still relatively new to ServiceNow. I'm building a page in UI Builder using some repeater components. The repeaters have a nested container which in turn have 3 Stylised Text Components pulling dynamic data using @item... from a dy...
hello experts,I am currently exploring the feasibility of implementing a filter component tailored for a specific graph (data visualization). I am keen to inquire whether such an endeavor is within the realm of possibility and, if so, would greatly a...
Hello ServiceNow Community, Just a general question for inbound email actions: I created a inbound email action that contains some scripting to help create a record in the change_request table. I sent some test emails that fit the condition for a ch...
Hello everyone, I have a flow that duplicates a task everyday using for eachI have a field called report type (which is a choice) and has two options 1- new (with the value of 10)2- requested previously (with the value of 20) when creating the new t...
