Resolved! How can i create problem from incident and add that incident as a child in problem?
How can i create problem from incident and add that incident as a child of newly created problem?
Forum Posts
Configuring the tinyMCE editor and CSS for Knowledge
I would hope that I have done my due diligence, but I don't know where are all the good hiding spots are at.What I am looking for is guidance on where to locate useful information on the following two topics.How to configure the tinyMCE editor to bet...
How to update existing incident record using GlideRecord?
Run the below script in background script i.e All=> script background var incGr=new GlideRecord("incident"); // Creates incGr as new incident table objectincGr.addQuery('number','INC0010542'); // To update existi...
How to create a new incident using GlideRecord?
Run below code in All=> backgroup script var incGr=new GlideRecord("incident"); //incGr is an incident table object createdincGr.newRecord(); //Creates new record in Incident TableincGr.short_description="Test From ...
Resolved! GlideDialogWindow getting field value and passing to UI page
Hi All,I have a UI Action on Incident that launches a GlideDialog Window and at present populates a list with service catalog item via UI page.I now need to enhance this and get the company from the incident, pass this to the UI page and then only po...
Resolved! What's the name of the icons table used in add decorations?
I wanna see all the available icons in the platform. It's not the images table.
How to convert any timezone to CET timezone
How to convert any timezone to CET timezone
Scripted rest api to query "task_ci" table to get change request number , start date and end date
Hi,I wrote scripted rest api to query "task_ci" table to get change request number , change request start date and end date. Below is complete code for same. (function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {var map = [];va...
Service Bridge for Consumer Plugin is not available on PDI Vancouver release
Hi, Service Bridge for Consumer Plugin is a free plugin and as per documentation it is supported on Utha and above release. I have PDI on Vancouver release but I am not getting that plugin to install on my PDI.Any suggestions appriciated!Regards,Bhar...
Resolved! How to check if an instance got deleted?
I've noticed that my personal instance and other instances are working, but there is an instance that I currently work in for a group project and I've noticed that it's always offline even though I refresh it. From what I understand, instances can be...
Resolved! How to create Catalog Task on particular date through workflow
We'd like to include a Catalog Task in our workflow. The unique feature is that we want to create Catalog Task on a specific day (this date will be derived from the catalog variable), therefore the workflow should pause and wait till the current day ...
Resolved! Report that shows any incidents/prb/chg/request assigned to active Groups with zero members
Hi all, When I create a report for any of the ITSM Tables (e.g: Incident, Problem, Request or Change).Then I can use the script to show any records that are assigned to active groups with zero members. I have written the script in task table and grpm...
How can I create new record in sys_ux_my_list table using script
Hi,Im trying to create new record or update an existing record using script and im getting this error: But when I check the 'create' acl i only see this: How can I create a new record via script in this table?
