Building the encoded templateFields string for the Global Update Record in a client script (api.data.update_request_record.execute). I'm doing fine with short strings and sysIds. I need to know how I can encode multiline strings (textarea content) an...
ref_decoration_disabled attribute appears to be completely ignored in the UI Builder form component (Tokyo & Utah--the UI Builder form component was not usable to my experience before then). The "i" icons appear by reference fields--even for display ...
Hi,Say you have a simple response SLA on INC where the start condition is Active = True and the stop condition is Assigned to is not Empty.Scenario - When a user creates a new INC, assigns it to themselves, when they save/submit the INC record. The r...
Hi Team, How to limit the values for a reference field based on the other field value. The first variable is of type select_box and is used to set the category. The second variable is a reference field, which should only show the records where the ca...
Hi In general what kind of tables we will preserve and what kind of tables we will exclude while cloning
Hi All,I tried below , but it's always entering into ELSE Part.It's returning UTC time value but I'm looking at EST timezone value validation.var now= new GlideDateTime();var nowDate = new GlideDateTime(now.getDisplayValueInternal());var schedule = n...
Hello I would like to put reference qualifier on field (2)Based on value from field (1)Unfortunately field (1) it's sys_id because it's reference from other table. <u_type display_value="Responsibility">281c2a33875d8a50aacccaec0ebb357e</u_type><u_gim...
In sc_req_item table, we have "Responses" button in form view which opens a template popup and we have same button in our workspace as well, but after clicking that button, nothing happens. I want same popup functionality as it is behaving in form vi...
Hello, My instance is getting logout after few interval of time. And I need to login again. Can we avoid this situation where instance will not logout? Thanks.
Hi, From the workflow when we create a Catalog Task on the description field we need to set a description along with KB article hyperlink. Can anyone please help me how to do this ?
Hi,We are trying to setup an email to go out as a reply to anyone that emails the instance email address where the email has not done anything (stuck in limbo) i.e. Target was empty , Target table was empty etc in sys_email table. We have tried this ...
We have a date field "Follow up" in incident form that gets filled by the helpdesk analyst, as per the requirement system should auto trigger a notification to the manager if current date is greater then the date "follow up. Please suggest the scrip...
Hi!I'm struggling to find ways of expanding the Description field for users in CSM-module. Any suggestion in how I can fix this or how I may allow users to manually expand the field themselves. It is quite common for the description to contain 1000 -...
Hello Community, There is a requirement to migrate 3 year historical data from a system which is not snow to ServiceNow.Is it recommended to fetch the historical data from other platform to service now?? This historical data mainly contains the form ...
Hi, I'm authenticating with a JSON-RPC 2.0 API (Zabbix) inside a Flow Designer Action. To get an API token, I currently use a REST step to submit username and password to the API: # POST /api_jsonrpc.php { "jsonrpc": "2.0", "method": "user.login...
