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Resolved! Problem on adding 1 day to a date Time Field

Hi, I need help to adding a day to a Date/Time Field. The below script works fine but if the time is 00:00:00, it seems that Servicenow considering thate the field is the day before, so it does not add day visually. exemple : output of the below scri...

Nico12 by Mega Sage
  • 1661 Views
  • 10 replies
  • 0 helpfuls

Question about building a new ticket type/flow

Hey guys,  I am pretty new to ServiceNow and looking to find some info on how to build a new ticket type and a simple work flow.   Trying to figure out what training would best show me how to do that.   

Ngrover by Tera Contributor
  • 905 Views
  • 1 replies
  • 1 helpfuls

PDI is not opening

Hello Team, Everyday I'm trying to open the PDI. But it is not opening.It is throwing the error "Developer Instance is undergoing unscheduled maintenance. Get Notified when your PDI is available.". I'm experiencing this issue past seven days onwards....

sulochana by Tera Contributor
  • 410 Views
  • 1 replies
  • 0 helpfuls

Resolved! ITSM - Simulator / Change request

Hello everyone. I´m doing the ITSM Simulator, and I cannot validate this task:When a change request is created from a problem record, the problem record should automatically move to a Pending change state.1. Add the Problem State choice of 'Pending c...

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What is the preferred way of setting value for a field?

What is the preferred way of setting value for a field? All the below 3 lines works. Question - Which one to use where and WHY? why there are so many methods? Is there any difference between them? gr.setValue('description','test desc');ORgr.descripti...

Suggy by Giga Sage
  • 1276 Views
  • 5 replies
  • 0 helpfuls

CSM/FSM configurable workspace related lists

Good Afternoon All,  I have a question regarding the CSM/FSM configurable workspace. When you open up a case in the workspace, you have the following tabs, Details, Customer Information, Customer Activity, Work Orders, SLAs etc.  How do I modify thes...

Luke James by Tera Contributor
  • 1360 Views
  • 2 replies
  • 1 helpfuls

Data Anonymization Limitations

Hi, I recently started exploring Data privacy/Data Anonymization techniques for a requirement of ours. The requirement is to mask email addresses entered in the summary or description field of an incident form. This masking must only happen 7 days af...

Rachna S by Tera Guru
  • 948 Views
  • 1 replies
  • 0 helpfuls