Hello Team, Everyday I'm trying to open the PDI. But it is not opening.It is throwing the error "Developer Instance is undergoing unscheduled maintenance. Get Notified when your PDI is available.". I'm experiencing this issue past seven days onwards....
Hi All,As per the requirement i made the changes in the "service operations workspace view" but its not reflecting/behaving the same in the "service operations workspace" .How to achieve this.
Hi, We have a normal functionality where a change request will be auto closed after being in review state for 4 days. Same way we have Incident which will be auto closed after being in resolved state for 3 days. How can I test these type of functiona...
Hello everyone. I´m doing the ITSM Simulator, and I cannot validate this task:When a change request is created from a problem record, the problem record should automatically move to a Pending change state.1. Add the Problem State choice of 'Pending c...
Hi everyone,In catalog item for logged- in user country and region needs to be auto populated. we have a variable set were we get values of Requested for(user name from sys_user table) and location(deatils from cmn_loaction table) which is auto popu...
Hi All, I want to know what is my current ITSM license and how to check it.If it is currently in ITSM Standard means how to upgrade to ITSM Pro or ITSM Enterprise Note: I want to check these details in my Company Demo instance so I can't check the...
Hi Folks! I've been trying many ways to build a function that I could use to secure certain asset contracts by a role. I've managed to get everything working except I'm stuck on graphical based reports. Here's what I've done: 1. New Role: "Sensitive...
ï was asked to modify a catalog task on flow designer. my requestor one some field to be mandatory on a specific task, but not in all how i can achieve this?
What is the preferred way of setting value for a field? All the below 3 lines works. Question - Which one to use where and WHY? why there are so many methods? Is there any difference between them? gr.setValue('description','test desc');ORgr.descripti...
I've had a user report that some of their labels have disappeared from their Demands on guided visual task board. Is there a limit on how many times a label can be utilized?
Good Afternoon All, I have a question regarding the CSM/FSM configurable workspace. When you open up a case in the workspace, you have the following tabs, Details, Customer Information, Customer Activity, Work Orders, SLAs etc. How do I modify thes...
Hi, I recently started exploring Data privacy/Data Anonymization techniques for a requirement of ours. The requirement is to mask email addresses entered in the summary or description field of an incident form. This masking must only happen 7 days af...
Hello, I am planning to take CIS-SAM certification, How can i check version of CIS -SAM certification version ? If i take exam next week it will be in Vancouver or Washington DC ? RegardsKK
When an user hovers over the VA bot in teams [which is branded as per our client org], the popup shows the default Now Virtual Agent logo and information which is purely ServiceNow specific.I want to know can we disable the pop-up? or can we customiz...
So here's the situation... I am creating a Flow that will create a new catalog item request, populating data from a different task's Multi-Row Variable Set (MRVS) when that task is closed (trigger).The input value that I am retrieving in the Flow Des...
