Need to Get List of Incident without KB attached in the Related List
Hi,Is there a way to pull a report in order to fetch the list of Incidents having no Knowledge attached in it's related list ?RegardsVishal
Forum Posts
Resolved! How to find a Table Name using sys_id?
I have a sys_id value of a table and I want to find out the table associated with that sys_id. Is there any way i can find out the table or record name using the sys_id?
Unable to remove subcategory choice value based on category choice value selection.
We are trying to remove choice value(ex: test) from subcategory when we select a choice value(ex: test1) on Category field. We have tried with onChange client script by using the g_form.removeOption method, but it is not working as there was already ...
Remote Instance Authentication issue after clonedowm and upgrade to vancuover
Hello All, We recently clone down to prod into lower environmnet and upgraded to Vancuover Version.I am trying to move my update sets to test environmnet. When i hit retrive completed update sets in remote instance.It giving error "Authentication to...
Activity Actions in Process Automation Designer
Hi, I have a requirement wherein I have to remove the OOB buttons like Skip, Update, Mark Complete for the Playbooks and add my custom buttons. While I checked the OOB functionalities are read only and I am not able to disable those. Tried to overrid...
Listening Post Plugin
Hello,I have a requirement to populate "Send Feedback" button in Portal using 'Listening Post' plugin. I have tried in PDI which is working well but I want to customize it, How can I do that? When I'm trying to edit/enhance something it's showing err...
Best Practice for Scheduled Jobs and the RunAs field
Hello Community!Today I have a question about scheduled jobs and the RunAs field. We have a few scheduled jobs that run to send out reports or make incidents via templates. Unfortunately, those jobs are mostly running as random users (the user who cr...
Get the user email
Hi, I'm working in the script include to get the users email. Currently it is not getting the users email and would like some help. Here's the script below: var leadUser = vtmrGR.u_user_ref; var leadGR = new GlideRecord('...
Resolved! Change Decimal field to round to nearest thousandths place
How do I change the rounding place property for a decimal field?
Resolved! date field that can only allow me to select 90 days ahead or before of the current day/actual day
I need to create a rule on a date field that can only allow me to select 90 days ahead of the current day and 90 days before the current date, is it possible? How would you create this?
Resolved! Form view - Reference field is showing only 1 record to select
Hi,I have a child class in which I have data related to users. On a form there is reference field (Company), when I open it to select company its showing only 1 record instead of showing all company records. What could be the reason, is there any fil...
Resolved! Update state for change with business rule automatically`
Hi, thanks for taking the time to read. I will explain what is happening and what I was thinkning to do. The above states are from Change. When a change has been approved this goes into the "Schedule" state, then when the "Planned start date" comes ...
Script for User Criteria on Virtual Agent Topics
Hello. I have 2 different user criteria. All UK UserAll DE Germany I want to set that only users under those User Criteria can see/work with one specyfic Virtual Agent Topic. What I see User Criteria is still not available for VA Topics? Yes? But we ...
Creating a counter Field
Hi Everyone,How do i create a Counter field and Ui Action, that starts with 0 and each time i click on a Custom UI action, it increments its value by 1, so if we click on the UI action 5 times, it increases its value by 5.Thanks,Kartikey
Client Controller syntax change in widget
Hi Experts, In Paris version when I try to create new Widget there was a surprise! client controller syntax in different. api.controller=function() { /* widget controller */ var c = this;}; which is different than Orlando. I have limited knowledge in...