Can we add Substate to Bulk Edit option over Vulnerable item form
I want update Substate value in Bulk as SLA's are getting pause on Substate value. Can we add Substate option over form
Forum Posts
Search source not working in test but working dev
I have created search sources for business application table to search it in global search. It is working fine in dev instance but not working test instance even though i have moved same changed whatever i made in dev instance. Can anyone please give...
I want to create interaction in servicenow for every email coming to service desk mail id
HI, I want to create interaction in servicenow for every email that comes to service desk mail id. I have created the inbound action for this, but how will i ensure that email coming to service desk comes to servicenow, because inbound will be trigge...
User criteria to allow only users under specific manager
Hello Devs, I want to create a user criteria to restrict knowledge articles to all the users under specific manager 'John'. And I want to do it by script so that it will be dynamic. How can I do that?I tried below script but did not work. var usr = ...
Resolved! How to do REST interaction with local server to ServiceNow instance using Mid Server.
Hi There, My requirement is to interact(CRUD) with local server(installed on my local windows machine) with ServiceNow instance through REST calls. What I Did: Installed Mid Server on my local machine where my server is running, then started the Mid...
Flow Designer > Flow Action > REST STEP > Query Parameter
Hello All, I have an issue with flow action's REST STEP and I'm wondering if anyone else out there has the same problem.The API im using requires a query parameter value with white spacese.g. ?$filter=criteria/targetUserID eq '{userIDValue}'the REST ...
How to show popup message to a user before session timeout?
Hi All,Client requires to show a popup message to the user before the session timeoutCan someone tell us how can we notify the user to save his work before the session timeout?Thanks
Issue with approval workflow with additional selections
Hello! I am trying to have my workflow work correctly when something other than approved and rejected is selected. For some reason what I have done did not work correctly. I created the new selections within the workflow and I think I created the c...
Recovery strategy to display against all Plan loss scenarios
In Business Continuity Plan, in Plan Loss Scenario there is recovery strategies.Plan loss scenario and strategy to be aligned with the recovery strategies. By default, I want to display all recovery strategies against all Scenarios. Can anybody help ...
Need Help on passing Job Titles
We are looking to pass information(Job Titles) into the user form from OKTA that is stored as an array. If anyone has done this , can you please provide the approach/best practices to implement the solution.
Please help with Flow Designer Inline Script Issue.
Hello, I created a custom table with one URL field type. The below inline script generate a URL and inserted it into the custom table. However, the URL that is showing in the custom table looks like this. Thank you Example:I would like to display ...
Resolved! CSM/FSM Workspace
Hello,Is it possible to restrict an access for user, only for Cases? The requirement is that the user has minimal access within the CSM/FSM workspace and does not need to see Orders, Service Orders, etc. To have access only to Cases. Is it possible b...
OOTB Now Components throw error in UI Framework
Hi, I'm developing a custom component using UI Framework.When I downloaded Now components and imported in my code they threw error and my project crashed. I tried now-button-iconic, now-dropdown and now-tabs, all of them threw error. Now-button worke...
What is the best practice for multiple-instance developing on ServiceNow ?
Hello everyone, My team and I have just started learning ServiceNow for a new project. So far I have done everything in the training course and this platform is quite promising. But since this project requires multiple developers working at the same ...
Resolved! Is it possible to automatically open the chatbot in Service Portal landing page?
We are in Utah and trying to automatically open the chatbot on the service portal landing page. Is this possible?
