Hello everyone, within the Major Security Incident workspace, you can find attachments under the Details tab. Could someone provide guidance on how to delete or remove these attachments from the workspace? Thanks,Eswari.k
Hi,In the inbound email action, how to map the target field to created incident into ServiceNow.Can anyone please help on this. It will be helpful. Thanks in Advance!
Hi Community, I want to auto populate the Assets that are assigned to user in Offboarding catalog form.When the requestor select the user name who is being offboarded his assets must also be auto populated in other variable. I tried via On Change cli...
Hello everyone,I'm struggling to understand what is wrong with `ConnectionInforProvider`.I'm using it in a Script Include that is trying to get a Bearer token from an API endpoint.function getAuthorizationToken(aliasId) { var token = undefined; var...
Hello. I have a UIaction button "accept contract", when this is clicked and the value u_singed_contract becomes TRUE.I want to hide the UIaction button. I tried to do it with a ui policy that said "when u_signed_contract = true" "accept contract vis...
Hi All,For example, if there are multiple attachments present in an excel sheet along with column data, is it possible to insert each of these attachments into the sys_attachment table. Any suggestions??
Has anyone done a full-blown setup of CLE? If yes, what were the challenges? Any drawbacks to using CLE with respect to the ITOM module? What if we encrypt all the fields?
Hello, I need to generate a database view from the change_request table that captures the time stamp of when the change records moves from its process state e.g New>Assess>Authorize>Scheduled etc. I've tried to join change_request against tables sy...
Hello everyone,I am trying to insert multiple records in the u_association table based on the Attribute value, with this below scheduled job script. But only one record is inserting for each attribute. How can we insert multiple records in this table...
Hi , i have a requirement to add comments in the notification i am using the {$comments) in notification and printing it but a line is comming before that , how can i remove that line or change the color of that line code :template.print("<br> <br> ...
Hi all, gs.eventQueue() does not trigger email when I pass 'sys_import_set_run' object. see below script.var gr = new GlideRecord("sys_import_set_run"); gr.addEncodedQuery("set.table_nameSTARTSWITHu_ib_snow_import"); gr.query(); if(gr.next()) { gs.ev...
I am very new to all of this. I want to use a flow to send email that has information from a number of database records. Currently I have a Look Up Records action and then a For Each action that sends an email based on some data in each record. So, t...
Hi all, I created a catalog item to add new user.var rec = new GlideRecord('sys_user');rec.initialize();rec.first_name=current.variables.first_name;rec.last_name=current.variables.last_name;rec.user_name=current.variables.user_id;rec.department=curre...
Hi all, I have a simple reference field allowing the user to pick a catalog item from the sc_catalog_item table. This reference field is named catalog_item. There is a dynamic qualifier restricting the returned set of records, but that doesn't matt...
adding a new" metrics_inc" definition type. Use case is a "new" created ticket time spent from the point its new and unassigned to "Assign to" Help show how long tickets sit unmanaged
