Service Now Integration using REST
Hi, I am passing the impact and urgency value from one instance to another instance using Rest integration but it is not updating in second instance. Could anyone help me please. Thanks,Manjunath
Forum Posts
UI Builder component tab visibility based on Incident field
Hi,I have configured the Playbook in Service Operations Workspace using UI Builder, but I need to show the Playbook side bar tab only when incident assigned to user(assigned to not empty).
UI policy not working
Hi teamam trying to show/hide a substate value based on State value = In stock and Model category= A, under alm_hardware table. But UI policy not working. Selected condition, On Load=true, Reverse if false= true, inherit= true
remove user from a servicnow group from array of user sys_ids
hi there very similar to the attached script i need a script for following scenario array of sys_user id, in some instances there will only be 1 sys_idgroup name will be specifiedremove servicenow group members with the list from the arrayif user fro...
Resolved! Business Rules to update record on database
(function executeRule(current, previous /*null when async*/) {var appname = current.name;var sup = current.supported_by.toString();var database = new GlideRecord('cmdb_ci_database');database.query('u_application', 'name', appname);database.query();wh...
GlideEncrypter API will be deprecated after Vancouver release, please suggest some Alternatives ?
As GlideEncrypter API will be deprecated after Vancouver release, we are looking for a long term solution to encrypt/decrypt data over web service. Please suggestHow can we achieve Key/token based encryption between ServiceNow and other tools ?I.e. a...
Testing g_form in Chrome console
Is it possible to invoked methods on g_form in the console of chrome? I tried and it did not find the object. Wondering if there is any wrapper or in anyway. Appreciate it.
Surveys and Assessments in Workspaces
Hi,Has anyone been able to use Surveys and Assessments in a workspace.I see you can use them in portals and the backend, but can't find information about using then within Configurable Work Space.I can't see any componets to do this. Is this possibl...
In a custom app I should be able to tag users same as OOTB thing in Worknotes
I need the "@" tagging feature to be added to the custom applicationYou know when you are in the work notes and you can "@" and select user. I created the app and extended from task thinking it would have brought it over but it does not work.
Resolved! How to calculate the sum of the value in multi row variable set?
Hi, I am using the MRVS and need to sum the value of the hard drive's size as shown in the pic. I would appreciate if anyone can give me a clue.
Knowledge Article is showing 'Security constraints prevent access to requested page'
Hello all, I am attempting to test a knowledge article publication that users can download a PDF for a user guide. I have displayed the knowledge article in a hyperlink but upon opening the form in a incognito window, I am met with the message 'Secu...
Resolved! How to add email header and footer for notifications
Hi Team, I want to add header image and footer for the email notification. currently its just blank email as shown below : How can i add header image and footer??? @Ankur Bawiskar Thanks, Balaraju
Resolved! How to create inbound email action for updating record
Hello Everyone,I need a small requirement in Inbound Email Action script in which I want to update any field record in 'Incident' table.Thanks and Regards,Suyash
Question on Company and Department Variables on Catalog Form
Hi There, I have one Requirement on Termination Catalog Item, in that form i have company variable and Department variable, and company having some dependent departments for Example:Under HP Company we have IT, Software, Hardware Departments, and et...
Question On Termination Form
Hi There, I Have Termination cat item, and in that I have two date Type variables, 1) Start date, 2) End Date In this case I want to achieve is, when Start date is selected as 01/Jan/2024, then End Date field should auto populate as 01/Feb/2024, (End...
