Forum Posts
Hi workflow serivce catalog
Hi I want to create a workflow for the this catalog item - it should generate two approval one for the 1. User Name and other to Manager of the user mentioned in User Name field. if any one either the user or manager of the user(user_name ) approves...
Configure drop-down choices of Catalog Item Variable reference field
hello I have a requirement to add an additional option to an additional choice to a dropdown. Currently the dropdown contains high, medium and low and I like to add an addition choice ''critical''I am not exactly sure how to approach this, When I ope...
Resolved! About date of addtional comment
I don't know why the date of the addtional comment for employee center and the date of the addtional comment for platform are expressed differently. Is there any way to make the dates in employee center look the same as the dates in platform?Thanks i...
Resolved! Hello Please I need your help with flow designer
1. Create one flow 2. There is a requirement that incident, problem and request need to be generated from this flow 3. But it should happen one after another Means first incident to be created and once the incident is closed complete then only Proble...
Resolved! How to set dependencies between fields as per the below scenario?
There is a field named as "FIELD 1" having 3 options a, b, c. There are 3 more fields A, B, C but in the beginning fields A, B, C are invisible in the form.Condition is -->> if I select option a in FIELD 1 then field A should become visible in the fo...
Resolved! UI Builder and Workspace
there are widget is created on performance analysis and Can we edit this widget in the UI Builder, create a page, and display it on an existing workspace?
Resolved! A Script include and a reference record that can be used to customize the transitions
Hi,A Script include and a reference record that can be used to customize the transitions between different SLA states?a) Taskb) SLA Conditions and Script Includec) Knowledge Instant Publishd) Application Scoping Can you please let me know the answer ...
Playbook record generator loading infinitely
Hello folks, Setup: We have configured a Record Generator for our custom application with Process Definition and a new View that needs to show basic fields required. Issue: On trying to create a new record from Workspace, the playbook shows the r...
List action UI action validation before executing on selected list
I'm trying to create a UI action which works on list action and logic I'm trying to build is on click of UI action 'Mark for quarantine' on asset from list should mark the status to 'quarantine'(custom status in our environment). In order to do that ...
VIP_CALLER
Hello,i need help please When a fault is opened by a VIP user (a parameter to be defined by the users) the priority will automatically be set to "1 - critical" and there will be an indication on the fault in red.thaks!
VIP_USER
I would appreciate help how do I do it when the user is a VIP type, then right away the priority will be set to "1 - critical" and in addition there will be an indication of the fault in red both together automatically, thanks!
Help with assignmend group logic on incident
Hi everyone, I have a queston. How you would achieve that requirement? Given: An Agent of the Incident want to change the assignment group to 2nd Level Support but there need to be a logic that the assignmend group should set the assignmend group aut...
how add option in button active in the portal ?
The cancellation button in the portal will be see and available to the user only if the fault status is "new".The status will change to "cancelled" and the closing code will be canceled by the customer please help
Onchange client script to populate Alert
can someone suggest onchange client script to alert when additional comment added to incident where "requested for" user is external. there is a field available in user table with name notification type which contains external user and internal user ...
