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Resolved! How can I extract and map values from an API ResponseBody?

Hello fellow scripters, I'm currently in the process of extracting and associating values from a REST API response body. I have successfully set up the REST message, and the response body is displaying the required values. Furthermore, I've create a ...

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Owais3 by Tera Expert
  • 1589 Views
  • 2 replies
  • 0 helpfuls

Resolved! call script action from script include

Hi, I have written a script action which is called from the script include via gs.eventQueue {gs.eventQueue('Test', null, requestData);} method.I am trying to update the state from the request data but for some reason the state is not updating This i...

tanz by Tera Expert
  • 1243 Views
  • 3 replies
  • 0 helpfuls

Resolved! custom dynamic filter to show only user's groups

Im trying to create a cusom dynamic filter to show only the incidents that Assignment group is one of user's groups (without parent group).For some reason it only shows me one group among the groups that i belong to.    I can only see the incidents o...

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Alon Grod by Tera Expert
  • 2074 Views
  • 14 replies
  • 3 helpfuls

Catalog Client script for mandatory fields

Hi everyone,If possible can I please get some expertise on what might be causing a conflict with my catalog client script. Attached and below are the details. The script is making the variables required after submit for users with the pm user role in...

Gemma4 by Mega Sage
  • 921 Views
  • 5 replies
  • 0 helpfuls

Email in Record Notes

  I have two questions. 1. If I send an email to the Email button, will it be added to Record Notes? 2. Why is the Notification set in the Notification table added to the notes?  

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Hide a custom field

As part of our integration of AD to ServiceNow, I  created a custom field on the sys_user table to assist with flagging down inactive users in Active Directory.  I keep on getting different solutions  on how to hide a custom field. What is the best p...

osolaru063 by Tera Contributor
  • 977 Views
  • 1 replies
  • 0 helpfuls

How to export Favourites (Bookmarks) in Next UI?

How can I export my favourites, and then import them to another instance?Exported all my stuff from these tables:- sys_ui_bookmark- sys_ui_bookmark_group The first one is known already, but with Next UI you can use Groups (Folders) to organize your f...

NagyDan1 by Tera Expert
  • 1022 Views
  • 3 replies
  • 1 helpfuls