Hi, I have created several departments (cmn_department), including one that I'd like to be the parent department and the rest child departments under the parent. In the related list I've added department -> parent, but is this the correct way to do i...
Hi There, I have one Requirement on Email Notification, When Request gets closed at that time Requestor will receive one closed Notification, AND that notification Should Contain one Survey to be filled by requestor, For Survey URL i have written one...
Hello guys I will like to configure problem to automatically create a known error article when the problem is moved to the closed stateHow possible is it to achieve? Thank you all
Hi All, What should be the correct script to return the description of a knowledge base using ARQ? Example : If I am selecting a KB as shown then the current description should automatically pull up the description I have tried achieving it like this...
Hello all,I want to see variables that present in record producers in list view of table of that record producer. i.e. If I am having record producer named "Hello World" and in that I am having variables - "abc", "xyz", "pqr" I want to see all these ...
I'm not sure how to better phrase this question. I am trying to use isInSchedule and it's always showing false, which according to https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1001223, it's because I am passing a date into t...
Hi All,We have enabled the Performance Analytics Plugin in our DEV instance and the client wants some basic and useful reporting on ITSM modules like Incident/problem/change/request managementI am new to the PA module, could someone help me with the ...
Unable to see Dashboard List View Table Column in 1st EnvironmentWhile I am able to see Dashboard List View Table Column in 2nd Environment.2nd Environment has User Preference show.column.header while 1st Environment does not. Please let me know the...
Hi Everyone We are currently facing a situation where the refresh token time span is 1 hours and if the integration is not triggered within that time the refresh token expires. The OAuth profile grant type is "Authorization Code" so every time the re...
What would i put in who will receive tab if I want to have a notification that will notify the approver
Hi, When we do integration we need to sanitize data. When we do integration and sending data from source to target then we need to validate and sanitize our data. How we can achieve that. Can anyone please help me with that. Regards, Nivedita
Hello,I delete the photo of a user and then I query the user details via REST API explorer.But when I see the response I realize that there is still an ID in photo attribute. Why is the photo attribute not empty in response? In below picture you can ...
Hi ALL,I have one survey, when ticket is closed in that notification I have attached survey URL when caller click on that URL it should redirect to take survey but in my case every time sys_id of instance id is different To, the sys I'd of the survey...
Hello,I'm trying to create a script to add a millisecond to a duration field on a record (this will fire another existing BR).I was looking at GlideDuration() class to make a calculation but can't make it work.This is my script (existing duration fie...
Hi In on call schedule when i send SMS , i am getting the below error "SMS has not been sent " . But actuial the sms is getting delivered. Below is the one iam getting the error message , i am not sure why i am getting this
