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Resolved! How to create parent child relationship between departments?

Hi, I have created several departments (cmn_department), including one that I'd like to be the parent department and the rest child departments under the parent. In the related list I've added department -> parent, but is this the correct way to do i...

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JordyZ by Mega Sage
  • 2542 Views
  • 6 replies
  • 2 helpfuls

How To Create Button in Email Notification Using Email Script

Hi There, I have one Requirement on Email Notification, When Request gets closed at that time Requestor will receive one closed Notification, AND that notification Should Contain one Survey to be filled by requestor, For Survey URL i have written one...

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Community Alums by Community Alums  
  • 1226 Views
  • 3 replies
  • 0 helpfuls

make variables available in the list view

Hello all,I want to see variables that present in record producers in list view of table of that record producer. i.e. If I am having record producer named "Hello World" and in that I am having variables - "abc", "xyz", "pqr" I want to see all these ...

Vedant by Tera Contributor
  • 576 Views
  • 2 replies
  • 0 helpfuls

How to set display value on date if the value is a string?

I'm not sure how to better phrase this question. I am trying to use isInSchedule and it's always showing false, which according to https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1001223, it's because I am passing a date into t...

e_wilber by Tera Guru
  • 980 Views
  • 2 replies
  • 0 helpfuls

Approver Reminder

What would i put in who will receive tab if I want to have a notification that will notify the approver 

Question on email Notification

Hi ALL,I have one survey, when ticket is closed in that notification I have attached survey URL when caller click on that URL it should redirect to take survey but in my case every time sys_id of instance id is different To, the sys I'd of the survey...

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Mani60 by Tera Contributor
  • 363 Views
  • 1 replies
  • 0 helpfuls

Add millisecond to Duration field in Business Rule

Hello,I'm trying to create a script to add a millisecond to a duration field on a record (this will fire another existing BR).I was looking at GlideDuration() class to make a calculation but can't make it work.This is my script (existing duration fie...

LetaK by Tera Guru
  • 1975 Views
  • 3 replies
  • 1 helpfuls

on call schedule SMS not working

Hi In on call schedule when i send SMS , i am getting the below error "SMS has not been sent " . But actuial the sms is getting delivered.   Below is the one iam getting the error message , i am not sure why i am getting this    

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Saib1 by Tera Guru
  • 581 Views
  • 1 replies
  • 0 helpfuls