How do you keep the PDI from being reclaimed
How do you keep the PDI from being reclaimed - i use it frequently but it keeps getting reclaimed
Forum Posts
Resolved! Role/ACL issues.
Hello all. Trying to figure out an issue I am having and thought I would ask the forum. I have two groups, Group1 and Group2.Each group has a role assigned RoleGroup1 and RoleGroup2 respectively.In the ACL there is a 'write' entry for both groups whe...
Active Rights field populates zero on Software Entitlement Record
I am new to SAM module, in our organization, we have an issue when we try to add user allocations on the software entitlement record that is in the state of "in use". It throws an error "Error MessageCannot allocate more licenses than available right...
Resolved! Create a multi select field on form (not catalog item)
I want to create a field in which I can select more than one values but I don't have a table to reference here. I have like 10 values which I would like to show and one should be able to select one or more values out of those 10. What could be the be...
What is Service desk , HI tickets , ITSM , ITOM and ITIL
HI What is a Service desk, HI tickets, ITSM, ITOM, and ITILPlease tell me the above things I want to know this one's Please share your information
Inbound Email Action: did not create or update sn_customerservice_case using current
Hi All, I can see this post has come up a bit in the past, but I can't work out my problem based on the previous solutions. Hoping someone can help me identify the issue I didn't create this Inbound Action but am trying to work repair the fault. Bas...
Resolved! How to set Assignment Group of catalog item/ritm based on users location
I have 3 catalog items, and based on their location of the user who submit. the ritm either need to be assigned to {Group 1} or {Group 2}. How can I write a script/BR for this to work? I know workflows can be used for this too, but I dont have any ex...
Resolved! moving update sets between instances
Hello. I have about 6 update sets that we had in test that i "completed" and moved to our production instance before we updated test. I now wanna move them back from production to test again where they now don't exist. How do i do this?
CSM Module - Priority Lookup Rules
Hi, Trying to change Priority Lookup Rules choice labels to custom once, and I cannot find anyway to do so.I'm trying to change the priority field's choices specifically to custom ones + the matrix calculation does not work - meaning even if I'm chan...
Can't revert skipped record to base system
We recently upgraded to Tokyo and I am trying to revert an ACL skipped record to base system but can't because of this error: "Your update version entry cannot be reverted because it is not the latest base system entry." I saw a similar post here in ...
Resolved! Making the worknotes mandatory when the priority changes
In the Incident Management application, how do I make the worknotes mandatory when the priority changes.
Resolved! Report on all Catalog Items with the variable/variable set and questions
Hello, Is there any way to report on all our Catalog Items and display the variable and variable sets for that Item all in one report?
getDisplayValue return nothing
Hi, I have a Business Rule on sysapproval_approver. Im trying to return in the logs the display value of the "sysapproval" field, but it return nothing.var approvers = []; var getApprovers = new GlideRecord('sysapproval_approver'); getApprovers.add...
Resolved! Fetch the title of a web page using URL in a server script
I'm trying to create a function that will fetch the title of a web page given the URL. My initial idea is to use the GlideHTTPRequest API using some sort of the following: var url = 'https://www.servicenow.com/community/developer-articles/useful-stri...
Resolved! Provide an Excel template in request item for user data inputting
Hello all, good day! I am setting up my org service catalog, in one of the item, user need to provide some data using as excel template whenever they submit the request. Is that possible, If I attached the excel template in the item via maintain item...