Hi, How to add a short description column in related knowledge related list in incident form. Am not find any short description field in available list.Can you please anyone help me on this. This will very help to me. Thanks in Advance!
Hello. I am aware of the magical ServiceNow global objects such as: gs - Available in Server Side code. g_form - Available in Client Side code. My question is this: Can I define and instantiate my own custom global variable which is also uber ava...
Hi! I have a record producer I am working on where a user can select the building name (common_building_name | reference field for table A) of their choosing. After the user submits their form, this building name is supposed to map to the "location"...
Hi Team, If varaibles on RITM?SCTASK variable editor is read only then it should be the same in service operations right? Are do you we need to configure something for this? Please let me know if you have this kind of scenario and found the solution....
Hi Experts,Requipment- ServiceNow will receive below email from xyz system.?Employee Name (employee ID 100) has been terminated within xyz. Please remove all associated system access for this employee. Effective date is 15/10/2023 11:59:00 PM?Once re...
Hi All, In above picture, i want to understand how "source severity" field is assigned. I know how 'severity' is calculated using severity map. But am curious to know how source severity is getting assigned and is source severity displayed in above ...
Hi experts!I have a working UI Script copied from the OOB ProblemModalUIHelpers. I called the UI Script with a UI Action which will then open a modal on the form. This works nicely on the UI16 platform but how do I call it for the workspace?I know th...
Hi all,I wanted to ask if there is any way in which we can edit image in ServiceNow.As if we want to mark or highlight an important information in image.
Hi All, I would like to add 2 columns in my modal window but one column i have added and client and server actions are working fine . But i am not sure how to add one more column in the same window. can anyone help me on this. i would like to call th...
Hi,My scenario is- I had created new Record Producer and submitted the record (INC0010001). I added the Record Producer script to set the Assignment group. When I impersonate with another user who is not in assignment group, the record (INC0010001) n...
How should I configure/modify the first-level cards in the overview section in the service operations workspace?Use Case : To add reports named - Task Assigned & many moreI am able to add the rest of the reports successfully by modifying the SowIncid...
I have sent up a pull connector for Zabbix to pull event data into ServiceNow. Its pulling the data and creating alerts. Is there any way in which I can stop the connector pulling minor events? I only want to pull Critical and Major events from Zabbi...
Hi all, I know there is a trick to adding KBs to the Service Portal but cannot remember it. I've tried this but it does NOT work: To add knowledge bases to the Knowledge Service Portal, complete the following steps. Navigate to Service Portal > Por...
I have built a widget that consists of a checkbox list and sn-record-picker. The sn-record-picker queries the sys_user table and the query changes dynamically based on the selected checkbox list options. Screenshot, HTML and client-side script snipp...
Hi, I am rendering a modal (an UI Page) from an UI Action in a form and I need to send some values in order to do some operations from the modal's client script.To do this, I have found 2 different ways: save the value through g_scratchpad or use the...
