Hi Community, what is meant by this "Assessment Instances" tab in change request? Do i need to work upon this tab while we follow change request life cycle process manually or else will be automatically created Thanks & Regards,Srinivasu
Hi, I'm wondering if it is possible to have a catalog item that a client uses to request for example a laptop. When it comes through to the Service Desk they have a sc task to provide the laptop, what I'd like to have is the ability for the desk to a...
Hi, Currently we are in Utah version. I have a record producer which has variables and MRVS with 5 variables in it. Once the record producer gets submitted, the task record gets created in table with all the variable values including MRVS values but...
Hi Everyone, I just want to know how the deflection will be used in VA and also please provide any real time use case's.If possible please share any docs or recorded videos that will be helpful for us. Thank You!!
Hi Team,We have configured a email where we have a link when clicking on it the attachment gets downloaded. The file is stored in Attachments table. Everything seems to work fine on dev environment. We have used update set to move attachment. But now...
I have created a Flow for a VPN request, where I create a Task record (working) and I create a cmdb_ci_vpn record once the engineer marks the Task as "closed complete" (not working). I would prefer to trigger the cmdb_ci_vpn record's creation directl...
When an ATF has finished running, an error message of 'Uncaught TypeError: Cannot set properties of null (setting 'g_parentDialog')' occurs. I've looked for where 'g_parentDialog' is mentioned and is related to a UI Action. The code for that UI Actio...
Hi, I have a requirement that needs to calculate the total cost. Total cost = Number of attendees* estimated cost on each attendee. Please someone provide me the client script for this."Number of attendees" is string field, "estimated cost" is curre...
To: Content Owning groups email, Knowledge Management Group DL ,Group manager. (If no group DL available, please send to all group members and group manager)CC: Please include the members of XYZ group and add the support group’s SDL’s email. If supp...
Hi all, I have installed Advanced Work Assignment plugin in order to implement automatic allocation on several custom processes. I have recently configured a Service channel with 2 related Work item queues (Queue 1 and Queue 2), both associated to ...
Hi, Good day.I am new to the NOW app and platform.I have a requirement to rename the original application name when publishing the next major release.My member has changed the naming to a new one in the new build, however, I am not sure if the appli...
Hello,I am trying to use the flow action on onChange Client script, but I am getting this error in the console" Uncaught (in promise) TypeError: Cannot read properties of undefined (reading 'status')"Below is the script I am using function onChange(c...
Hi Community, here is a use case I need to auto-populate a set of fields with a given set of values (like how we do it for standard change upon creation) but for a different change model.Not using any kind of templates here, please suggest to me any...
We have a parent table (x_datrp_maintenanc_parent_datalink_contract) and a child table (u_datalink_contract_item). The following relationship script allows me to display all related child records from the parent form by pulling all child contracts th...
On the Service Operations Workspace homepage, I need to add a new component to show specific links (akin to how the Quick Links component works, just with links that appear for all users). I've set up a new Viewport component, and set up the sub-page...
