Hi everyone. Could someone help me with an onCondition( ) script inside UI Policy? Since I cannot dot walk using the GUI to > Country Code = 'Canada'. I will need to write a script that does the following: If the country code is 'Canada', make the ...
Hello!I facing a really complex task right now, which is to migrate the entire workflow logic to flow designer.Doing this I note that for some reason, the creation of tasks for example, by Flow Designer is slowly than tasks created by the Workflow.My...
Hi Has anyone worked with flow designer to send an email notification with link to current request number? Thanks
Can't find videos in the learning plans material. In module: New the serviceNow, at second page they say this: NOTE: This learning module includes videos on some of the concept pages. The optional videos contain the same content as the articles. You ...
Hello, I have a SFTP folder created where within that folder there are multiple subfolders which will contain same set of CSV files. Below is the example structure of SFTP folder considering ABC as the main SFTP folder ABC --> ABC-1 ...
Hi, I need to fetch table from CMDB CI through a Perl script. Which is the best approach for it apart from using DBI module? Should I try with SOAP Lite module or with LWP UserAgent module. Is there any limitations to the number of records that can b...
I want to highlight the fields based on dates ,i see in the below document the fields can be highlighted based on conditions can we script these conditions here? Highlight list fields (servicenow.com)example:P1 incidents that are opened for more than...
Hello, everyone. I am importing some user data, but there is a specific requirement being given for how the transform map should behave. Specifically, when certain conditions are met, it should insert a record into a completely different table rather...
Hi all,I was moving update set from Dev to Test with changed assignment rules on incident and sc_task table.Assignment rules for Incident table has been applied correctly, but rules for sc_task table not.I got a following error in commit log : "Versi...
Hi Team , There is Date Field in catalog form , attached screenshot . If users enters current date or past date it shouldn't take and it show an error . How to achieve this requirement . I have tried with UI Policy , For this UI Policy output wi...
External links are opening in the same window if user don't set target for every external links...Is there any configuration or any way to default open all external links in new window?
HiIs there any process document for atf implementation
Hello everyone, What do I need to do to edit the field list in Workspace? Thanks in advance!
Hi! Is it possible to display CSAT score in ITSM Agent but its only visible to the agent, but NOT user. Example: 1. User raised webchat2. User will get to choose if the issue is related to his/her recent tickets3. Once selected, the agent get to see ...
Hi, I needed advice on how to configure my flow designer so that the next catalog task can only be created if either the specific catalog item variable I created on the catalog task is set to yes or if the task state is set closed complete. I assume ...
