Resolved! Create case from interaction?
Hi all, I have a requirement where a case should be created from interaction when agent clicks on "Closed Abandoned" button on interaction form in CSM Workspace. How do I achieve this?
Forum Posts
ServiceNow User Delegate Access
Hello everyone, Is it possible to give read access to the delegated user? The case is that User A delegated User B, User B have no problem with approvals but User B has no access to the record/custom application. How should User B be able to see the ...
Resolved! Difference between Task SLA and Task OLA in catalog item
Hi All, What is the actual difference between Task SLA and Task OLA?Is always both should be same? I thought "Task SLA" is related RITM fulfillment and "Task OLA" is related to Task fulfillment(which is present under ritm) is that correct?We populate...
Interaction Related lists are not visible in incident form even when selected from slush bucket.
Hi, I have moved the interaction related lists from slush bucket to selected, in incident form, but the related lists are not visible in incident form. I have checked the scripts too but there is no script written on them. My requirement is to show ...
How to retrieve a variable set variable value from server script in service portal
Hai Team, I am trying to access variable set variable value in server script in a widget.I am creating a UI button to repopulate the value of rejected catalog item in a new item and I was able to retrieve the values of all variables in service script...
How to read data from an attached Excel sheet and populate certain data from a sheet of that Excel to the catalog item fields on click of a custom button?
Hi All, We have one requirement where the user will attach an Excel sheet(having 2 sheets in one excel) attachment. We need to read the content of Sheet1 of the excel sheet and populate that on Catalog on clicking of a custom button. If anybody has c...
Resolved! How to create a report to show the row count of some table?
hi there, i am new to servicenow. there is a user case that need a report to show tableA, tableB, tableC's row count. i try to create a report, but it only can choose one table. i can code script to get the row count of each table, but it seems there...
Resolved! Read ACL empty rows on Listview
Hi, I have written READ ACL on ListView, showing empty records, and showing record on diff pages, I know query BR is solution, but we have many ACL's and not possible to write query br according to that, anyone can give workaround?
How to add two clickable URLs in Confirmation alert inside UI Action client side script?
How to add two URLs in confirm box/alert, i'm usinf confirm in ui action client script. @Ankur Bawiskar Is there any way? Thanks, Bala
Resolved! Script to retrieve Manufacturer and Model Id from cmdb_ci_computer
I am trying to retrieve the Model id and the Manufacturer from the cmdb_ci_computer table in a scope application (x_g_lme_ham_classi.getComputerFields). I have the following script include and client script. Problem not able to retrieve the values to...
Resolved! How can I populate the choices of a field with a script?
I have a field "country" that is a choice, but I don't want to enter all the countries by hand , is there a way to accomplish this? thanks in advance
Resolved! Is there a way to filter user accounts active = false from ALL user fields?
Good morning team, We have multiple domains that sync into our SN instance, and IT people in particular end up with 2-8 valid AD accounts. On the SN side, we typically mark the domain admin (and all non-primary accounts) inactive so they get filtered...
Email Inbound Action script not able to populate caller_id field in Incident Form
Good Morning All, I have Email inbound action that opens a Incident when an email send to ServiceNow instance(no conditions set for testing purposes). I am trying to populate some fields from the email body text however I am not able to populate call...
Resolved! Relationship between Change Request and Problem
Hello everyone, I have a question regarding relationship between Change Request and Problem. I might be misunderstanding something but try to explain the issue I am facing as much as I can. When problem ticket is created, usually there are several Ch...
Resolved! Multiple Rows Variable Set (MRVS) in two columns in a Catalog (Yes/No)
I have a requirement to have a two different multiple row variable set (MRVS) in a two column catalog item. Is that possible, if it is I have not been able to figure out how to. Any feedback or guidance. Or how that requirement will be possible to ...