We are using the Service Portal widget "Knowledge Article Helpful" to allow users to let us know whether an article is helpful or unhelpful. We are changing the OTB behavior so that when a user clicks on "No" they must choose a reason and then leav...
Hello all, I am working on configuring a record producer that will need to display certain variables depending on if it is during business hours or after hours. My thought was to use a client script to get the current time and hide/show variables dep...
We recently upgraded to Zurich and set about using the Scripting Governance Tool, whereby we allocated the ‘snc_required_script_writer_permission’ role to admins or trusted users which might need to do some scripting. Other non-scsripting users were ...
Hi Experts, I have a requirement. I have two variables.One is a choice type having two choices, A and B. I have another variable of type Reference, which is getting values from a custom table. I want to populate values in the second variable based on...
Hello Team,Below is an out-of-the-box (OOTB) client script. While reviewing it, I noticed a potential issue.The client script uses dot-walking on a reference field to make it read-only. Is this the correct approach, or is this a ServiceNow bug? Based...
Need to determine a method to add a measurement of time all SCTASKs and enhancement request that starts and ends when State is set to Pending Vendor, then moved out of Pending Vendor state.We may need to add a hidden SLA to measure this, or determine...
Hi Team,I have a requirement in a Record Producer and need guidance on the best approach. RequirementIn a Record Producer form, I need to display:A label like: “Please select roles”Under this label, I need to display 30 role optionsThe user should be...
Hello,This is my After update BR on SC Task Table (function executeRule(current, previous /*null when async*/ ) { if (current.request.state != '5') { var ritmSysID = current.request_item.toString(); var grRitm = new GlideRecord(...
Hi everyone, We have a Scoped App on the ServiceNow Store. Currently, end users who install the app cannot add new Field Mappings to our shipped Transform Maps.What is the best way to publish the app so end users can add their own mappings for their ...
Hello All,We are unable to find "Add new list" under "My List" in service operations workspace. As a admin I am able t view the button but as any other user not able to see the button to add /create new list. Adding screen shot. When i impersonate an...
Hi Team, In Change management SOW view we have option to "Assess Risk" during new state if we click on assess risk and submit Risk question i don't have option to Re-asses the Risk during other states i.e. Assess and Authorize. Please provide me the ...
Hello SN community, I have requested a PDI to practice, the "Change User Role" is dimmed as per screenshot, I have tried to reset and wipe my instance a lot with no clue, I have also released the instance but the issue persisted. KFYA
Hello everyone,I have a record producer in which I can upload an excel file which gets directly inserted in the sys_attachment table.Now I have to insert that imported data (simple strings) in my MRV. I've found similar posts: Automatically fill the ...
I have a scenario. Whenever someone submit a Microsoft form, a case should be created in ServiceNow. Can anyone please guide me on how to do this? What procedure should I follow? We don't have integration hub subscription.
Hi Team, We have a catalog item for Bulk Upload of hardware required for new hire. When an excel sheet containing the data is attached to the catalog, every row of the excel should convert into a new row in the MRVS. Every column of the excel will be...
