I have a requirement to update our exiting New Application CI Request. Our current workflow creates the new Application CI record, using details gathered from the request.We also have an SCTask for the application owner and in that description, we ar...
Hi, This might be a basic question since I'm still learning Predictive Intelligence solution. I have created a classification definition on a case based on short description and description. Ran the training. It came up with results which I tested an...
Hi Community,I'm working on HR Case Management in HRSD and have a requirement to hide or remove the "COE" and "HR Service" fields when manually creating an HR Case (as shown in the screenshot below).Is it possible to hide or bypass these fields durin...
I'm having a strange situation:I enabled the discussion sidebar for Next UI and it works, but the problem is that even though the user has unread messages, the discussion icon doesn't show the number of unread messages for the user.Has anyone encount...
Hi Team, I have integrated with salesforce CRM org A and its working. When I try to integrate with org B, Iam not able to publish the integration profile with an error . "Alert level: critical.Error: java.lang.RuntimeException: Unparseable date: "202...
Hi there,currently, users can search for HR Cases via the Ai Search in our Portal. Would there be a way to prevent that?Thanks!Kev
Here's my it doesn't work if I can't do this question. How can I get the calendar to show events in the correct local time?I am able to get the data to show correctly in Eastern Standard Time by adding EST to Available TimeZones. I cannot find a way ...
why SNOW API GET Method returns less number of published articles than what is shown in the SNOW UI table list viewSteps to trouble shoot and fix??
Hi,I have created UI Action button to update 'location contact field' (customized field) values when we click on this button. through script include the value fetching and updated text into location contact field but while refreshing the page, this v...
* does a case-insensitve contains search. =, >=, % all are case-insensitive. Filters are also case-insenstive. How can i do a case-sensitive search in Lists?
Hello,I'm setting up a dedicated user who should only have access to Case table.This user should be able to create, read, and write cases at will; however, when setting up the ACLs for this custom user, I'm unable to select * for writing all fields w...
I have a need to build a script include that formats a phone number that is passed to it via a client script. I have a couple of spots in the script that are not working correctly...the regex replace and the length check. The regex check doesn't work...
Hi team,I am not able to edit component in summary tab getting error like "Field can not be deleted as user does not have the required rights.", what role should i assign to edit this fields. i am trying to edit and add new fields Scope is ...
I want to test the different forms on our instance to verify that each page only contains one instance of each field or button. How can I do this? Using the 'assert text is on the page' function, I am unable to verify that there is more than one of t...
