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Scripted Rest Api - Base 64 or binary conversion

I have attachments up to 30 MB in size that I need to send to a third-party system. I've created a Scripted REST API that uses base64 encoding to convert the files, but it only works for files up to 2 MB. For files exceeding 5 MB, the conversion fail...

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How to adjust the font size in the function g_modal.setFields

I use below function in the client script part of a form action, but I think the font in the pop out window is too small, how can I adjust the font size of the content in the pop out window generated through this function g_modal.showFields({        ...

June3 by Tera Contributor
  • 1220 Views
  • 6 replies
  • 1 helpfuls

Extending the KB Article Real Estate for the Support Portal

Hi All,  We would to have a feasibility of expanding the Real Estate of our KB Articles in the support portal. Please help us with possibilities here. The severely small space that we have limits the capability to have screenshots without major edits...

sunny27 by Tera Contributor
  • 1384 Views
  • 5 replies
  • 0 helpfuls

End playbooks earlier

Hello, I was looking for a way to end the Playbook activity earlier, I set a Decision and based on that I have 3 branches, the first one, if successful, updates the record and should end after that. The second one works as intended and the 3rd one, w...

Error on AWS Request Log

Hi,  We have setup AWS Service Management Connector on our instance which syncs AWS case to ServiceNow. We have an incident where the additional comments did not sync to AWS case. When I check the logs it is having a 400 error. Has anybody encountere...

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Resolved! How to hide the catalog item from portal?

There are two catalog items with the same category added to an Order Guide. Technically, if these catalog items are part of an Order Guide, they will still appear unnecessarily on the Service Portal because they belong to that category.How can I hide...

OOTB Save button - How to ignore mandatory fields

Hello,So I have an OOTB Save button that we do want to use.  However, the one caveat is not requiring the mandatory fields when it is clicked.  I have two fields that are not required at the dictionary level, but are set to mandatory in a client scri...