We are working with our internal Employee Relations team to launch the Employee Relations module in our instance. As part of this we are looking to take advantage of letter automation. Currently all letters are produced in Word and it's a very manual...
Hello, I have a user criteria set with location as 'north america'. Canada and mexico are locations with parent as north america. But the users from canada and mexico are not getting included in the criteria. I need a script to include them. Can you ...
Hello everyone,We have a requirement that we need to open a record in agent application when user click on that record URL.I know we can achieve this with help of MobileDeepLinkGenerator API.But is there any possibility that the record browser URL wh...
I am populating a list collector base on the value of another list collector. This works great but the focus shifts to the second list collector and users might be confused, I'd like to refocus on the original list collector after populating the sec...
吝 Playbooks – Your Guided Experience Playbooks are used to guide agents or users step-by-step through complex processes in a visual, interactive way. Think of them as a dynamic task board within the record – helping with case management, HR processes...
I'm facing this issue in my PDI. I'm not able to look at the flow execution details. How do I fix this? I have attached the screenshot for reference.
Hello, I want to a HTML link below a field and I was trying to do it through showfieldmsg() but unable to achieve.I am able to achieve the requirement through macro+widget but there is a lot of distance between the message and field and client does ...
Hello Everyone, I have an issue with Agent Workspace. Scenario: Chats are hanging on the Agent Workspace but Service Desk agents are available. Kindly assist on how to resolve the issue. Regards,
Hi All, Can someone please suggest how to add multiple variables in action input in Flow designer.Default value is 20 for adding variables but i need to add more variables, after updating in property as well still unable to add variables.Also please ...
I copied the out-of-the-box flow "Software End of Life Request Flow," (available in SAM PRO) made a few modifications to tasks, and then published and activated it. However, when I create a record, the original flow still triggers instead of my modif...
Hello Everyone, I have a requirement in HRSD. We have a form (record producer) where we have 3 dates and based on selection of the dates we have to create the HR tasks.Eg. if Date 1 is selected anything in future, HR task should be created 2 weeks b...
Hi, I am trying to create a Business Rule for the incident matrix. Priority is not getting changed. Kindly help. (function executeRule(current, previous /*null when async*/) { var imp = current.u_impact.getValue(); var urg = current.u_urgency.getV...
Actually, I had created the team's integration using ServiceNow. When a message is to be posted into the existing channel I'm getting the insufficient Privileges error 403 can anyone help me regarding it.like what is the content-type: application/jso...
I have two scoped tables in those tables the fields are same , i want to a functionality such that whenever i click a UI action , the record from table A should be copied from A to B , and inserted into B , are there any OOB functions to achieve th...
Has anyone integrated Dell's Warranty API with their ServiceNow instance. We just received our sandbox API keys and were looking for guidance on where to begin.
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