I know when flow designer is used this can be checked/configured by clicking the ellipses in the top right of the window, select properties, and look at the Run As field. But in this case, the problem is happening with catalog items that have not b...
Hey all, On one of our catalog items, I have a list collector variable that uses the follow reference qual filter which uses a script include to only display records in the u_sjp_partner_practices table where the user selected from the user variable ...
Hello Team,Hi have a unique from a client. Has anyone been able create an email notification, which will allow an enduser to "edit" the email once its sent to them or the team? Have client who wants their email editible after it's been sent.
Hi, My Personal Developer Instance suddenly returned a 502 Bad Gateway error while I was actively developing.This started around 4 PM JST today when I refreshed the page to see updated data. Now in the Developer Portal the instance shows as "offline"...
on an order guide (new hire) i have a catalog item that has a choice variable with 2 options, when that catalog item is being used in the order guide i need one of those choices to be greyed out. How can i archieve that?
Hello all, We have a notification that fires on the BR created event below. The notification has the group and the old manager removed, I am trying to find the variable that shows the new manager this BR replaced. We want one notification that says...
I’m troubleshooting a Workflow Timer that should wait until a calculated date, then continue.Today is Jan 8, 2026.Yesterday (Jan 7, 2026) I set my Exception Start Date catalog variable to Jan 8, 2025 (a year in the past) for testing. The timer logic...
Hi All, We are currently evaluating the feasibility of forwarding ServiceNow security and system logs to an external SIEM.Specifically, we would like to confirm whether ServiceNow natively supports sending these logs via Syslog (Syslog Probe + MID Se...
Hi, I have the @mentions notification enabled on my instance and can properly use the mentions on tickets if done manually . However we have some automations in place raising tickets from eg monitoring tools. the requirement is to have the @mentions...
Steps 1: Created below UI page and Made Public by creating a record in the sys_public table. sys_public record:Step 2: Created a client callable script include: Step 3: Created UI Script:Here line no 11 alert is popping up. Based on the steps outlin...
Does anyone know how to properly build and save a sitemap in ServiceNow. We have a URL that redirects to an API call but Google Search Console returns the url with an error that sitemap is HTML. Not sure how to correct this-anyone have any experience...
This issue is based on a Known Error article and something I have raised some time ago. However I did not find any suitable workaround nor did the TSE in a Case resolve my issue. Therefore I would like to ask if anyone has an idea. Known Error Articl...
Hi Team, I need to send notification to user, when user changes the password on below form. I have tried using business rule, event registry and notification but it is not working. Could you please help me out. Thanks,Manju
I've got a catalogue item where a user can input new different departments into an existing business application:What I'm wanting to add is check if the path to the current Business Owner's department aligns to the proposed Business Owning Business U...
Is it possible to restrict the export function? Like this function is only accessible only by users with admin role