Hello Community, I have implemented a Flow Designer flow to send an email notification when an SLA is nearing breach. Below is the high-level structure of my flow:Trigger: SLA Task (task_sla table)Action 1: Lookup Records (to fetch Case details)Actio...
Hello All, I have a order guide which has a Lookup select box variable "Model" referenced to Vendor Items table(pc_vendor_cat_item). In this variable I am display the product model names as choices for the user. My requirement to display the price of...
How do I remove these 2 in CSM workspace. I cannot find it in the list
We would like to be able to have an incident number and the short description visible in a reference variable on a service catalog form when a user selects the relevant incident number. We've also been unable to get the short description to show in t...
I have noticed through monitoring and reporting that on a certain midserver we have the number of Agents reporting "Up" decreases over time. Despite the hours where our operations are active, the number of machines reporting UP is quite low. I did th...
Hello everybody, We have a Requirement for a Catalog Item, to enable Users to order a new support group.The users can enter their preffered group name into a single line text field for which i would like to implement a validation, so that group names...
In ServiceNow, I used the OOB Form Widget in the portal to display a form and view for specific table. Now the user is able to edit the fields, but when the user clicks Save, some field's value is not getting captured. That field's value is being set...
Hi everyone, I'm currently working on incident creation using inbound emails and event management. Here's the issue I'm facing: An inbound email correctly triggers incident creation via a configured flow.After resolving the incident, if a similar inc...
Hello All, I want to Create Cascading Filter/ Dependent Filter in Performance Analytics. How I can create this? Thanks In Advance. Thanks,Shrikant
I need to create a Report for calculating Duration of Approval State.For e.g Duration for Approval state: Requested, Approved or Rejected.I tried to create Metrics on Approval Table but I cant see Records and Duration created in Metric Instances Reco...
Hi, I have created a multi-row variable set for one of the catalog items. I want to prevent user from entering duplicate entries. I referred to https://community.servicenow.com/community?id=community_question&sys_id=8557faef1b8a5050305fea89bd4bcb73 H...
We have to differentiate the portfolio data for two groups , sp we created security data filters for that and then we also wanted to separate for Projects/Demands so we tried by controlled by reference option giving pm_portfolio table for two differe...
I have set up my email account successfully on my PDI. Tested connection and it is working fine. But when I to send email to PDI for my inbound action, gmail says address not found. I have checked email properties. I cant seem to figure this out.
In mail script csm ootb this is written below the link creation. I would be really helpful if anyone call tell me whats happening in Layman term.Thank you
I created a notification and specified the HR task for the table. I want to include a hyperlink directly to the task in the Message HTML. How do I set up this hyperlink?