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Resolved! Clone My Request Widget not recognizing a new My Request Filter

I am new to working with the Widget portion of ServiceNow.  We have a requirement to mimic the current My Request functionality on the portal page to specifically search requests and/or incidents that have the term 'transHUB' in the short description...

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Colleen1 by Tera Contributor
  • 5961 Views
  • 29 replies
  • 2 helpfuls

Resolved! Dynamic filter help

I need to be able to filter a list by department that will pull all records associated to the user's department PARENT (the division). I've created a dynamic filter that calls a script include. The function I'm calling:getDivision: function(user) { ...

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Unable to log into Instance

I am unable to log into my instance: https://dev295267.service-now.com/Receiving error: Only interactive users are allowed to access UII tried resetting my password and continue to receive the same error. It was working before then stopped. 

michael_e_h by Giga Contributor
  • 717 Views
  • 2 replies
  • 0 helpfuls

Populate assignment group using assignment rule.

We have a requirement stating that if an Incident is created from an Interaction, then default assignment group should be based on the following logic:If logged-in/opened by user is part of any ITIL group then we have to update that group to the assi...

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ginasp by Tera Contributor
  • 917 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to make catalog item "favorite" on the portal form

Hi, Is there a way to make some catalog items "favorites" among the list of catalog items on the portal form, that way it would save end users the stress of having to navigate to it every time they want to make a request ither through Incident or cat...

Fredy Voke by Tera Contributor
  • 3827 Views
  • 10 replies
  • 2 helpfuls

Security Incident created from classic Ui

Hello Everyone, I have below requirement:- I want to set Source field as “Backend” if security incident is getting raised from classic Ui of servicenow . How to achieve this ?

Rahulkalra by Tera Contributor
  • 575 Views
  • 3 replies
  • 0 helpfuls