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Agent mobile application

Hello everyone,We have a requirement that we need to open a record in agent application when user click on that record URL.I know we can achieve this with help of MobileDeepLinkGenerator API.But is there any possibility that the record browser URL wh...

Pradnyesh by Kilo Sage
  • 595 Views
  • 2 replies
  • 0 helpfuls

Can we add a HTML link in showfieldmsg()

Hello,  I want to a HTML link below a field and I was trying to do it through showfieldmsg() but unable to achieve.I am able to achieve the requirement through macro+widget but there is a lot of distance between the message and field and client does ...

Rachael12 by Tera Contributor
  • 15431 Views
  • 9 replies
  • 16 helpfuls

Chats waiting on the Agent Workspace

Hello Everyone, I have an issue with Agent Workspace. Scenario: Chats are hanging on the Agent Workspace but Service Desk agents are available.   Kindly assist on how to resolve the issue. Regards,

HRSD flow automation

Hello Everyone, I have a requirement in HRSD.  We have a form (record producer) where we have 3 dates and based on selection of the dates we have to create the HR tasks.Eg. if Date 1 is selected anything in future, HR task should be created 2 weeks b...

nayanmule by Kilo Sage
  • 623 Views
  • 3 replies
  • 2 helpfuls

Business Rule not working

Hi, I am trying to create a Business Rule for the incident matrix. Priority is not getting changed. Kindly help. (function executeRule(current, previous /*null when async*/) { var imp = current.u_impact.getValue(); var urg = current.u_urgency.getV...

Team's intgeration using servicenow

Actually, I had created the team's integration using ServiceNow. When a message is to be posted into the existing channel I'm getting the insufficient Privileges error 403 can anyone help me regarding it.like what is the content-type: application/jso...

ReddyPrakasL by Tera Contributor
  • 1117 Views
  • 6 replies
  • 0 helpfuls

Copy records from one table to another in scoped

I have two scoped tables in those tables the fields are same  , i want to a functionality such that whenever i click a UI action , the record from table A should be copied from A to B , and inserted into B  , are there any OOB functions to achieve th...