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Jira Spoke update issue

Has anyone used the Jira spoke Update Issue.  The form input in the Flow designer needs to first require a Jira ticket number (required field). This makes sense but is most likely going to be stored on the Snow record (e.g. Correlation ID or similar)...

Mark Davies by Tera Contributor
  • 2856 Views
  • 3 replies
  • 2 helpfuls

Resolved! Attachment UI page

Hi Team,I have one requirement to add one field named "text" in attachment dialog box as in the image.I am able to do this in attachment_entry UI macro. But I am not able to do this in a new form. hat is in attachment UI Page. Please any one suggest ...

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sree42 by Tera Contributor
  • 2530 Views
  • 10 replies
  • 3 helpfuls

REST vs SOAP

 REST or SOAP, which is more efficient, why ?What are the limitations on using REST API ?

Resolved! Notification is not getting triggered to Assignment Group

Hi all,I have created a notification where In Who Will Receive Tab I'm adding User/Groups in Field "Assignment Group". My question is, does the notification trigger to Assignment Group if that group does not have any Email ID?  and all group members ...

Sid_Takali by Kilo Patron
  • 882 Views
  • 1 replies
  • 1 helpfuls

Resolved! Notifications: Disable Reply or Remove Instance Address

Hello,We have setup a notification that will go to a caller of a specific record producer, however we do not want them to be able to reply to this email so that it doesn't update the incident within ServiceNow (as their email will likely contain sens...

Resolved! Copy values from string field to list collector

Hello! I have a catalog item that contains 2 variables of type Single Line Text and List Collector. The single line text contains a comma separated of User IDs. Is there a way to copy these user ids to a List Collector (List table: sys_user ) and dis...

ceraulo by Mega Guru
  • 2318 Views
  • 9 replies
  • 1 helpfuls

Resolved! Ms Teams popup on Incident Form

Hello, I have a custom recruitment to add Teams Button on incident form(caller field). which on click open then team chat available in the caller field.    This is the UI Micro i have written.. <?xml version="1.0" encoding="utf-8" ?><j:jelly trim="fa...

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Resolved! Agent Chat. How to modify and translate a welcome message?

Hello, I need to modify and translate a welcome agent chat message.When the user is connected to Service Portal in French and he opens the agent chat conversation this text must be modified for our company's needs and it must be in French:  I created...

Elena7_0-1688368131741.png Elena7_1-1688368390176.png
Elena7 by Tera Expert
  • 2466 Views
  • 7 replies
  • 2 helpfuls

Show record producer variables on HR agent workspace

Hello experts, Is it possible to include HR case variables (from record producer) in the HR agent workspace when raising a new case?  if not, did someone found a workaround that will able to include the HR case form with all the required questions to...

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tpeleg by Tera Expert
  • 1602 Views
  • 7 replies
  • 1 helpfuls

Resolved! Add comments to (incident) record via Scripted REST API

Hi all, How can I add comments to a record, for example in the 'Incident' table, via a Scripted REST API? What is the right method? I tried PATCH and PUT and they are working for every other field. I read that the 'comments' field is special as it re...

Offset on GlideDateTime value

Hi All, I am using below piece of code to retrieve the most recent date , it is working fine but whatever date is retrieved its time is either decreased by 1 hour or 2 hour and that is causing an issue: var ga = new GlideAggregate('incident');ga.addQ...

Anubhav24 by Mega Sage
  • 870 Views
  • 3 replies
  • 0 helpfuls