I created a list view from the task table which shows all active requests and Incidents. But I want a create a new field which shows either the requested_for or caller_id.I don't want two separate fields. Is this straight forward and what steps sho...
Hi Team , we have written inbound mail action as below : var messageContent = "[code]" + email.body_html ; if (messageContent.indexOf("From") != -1) { messageContent = messageContent.substring(0, messageContent.indexOf("From")).trim(); } else { messa...
I have a table which has a string field called "u_created_by" which currently has "joe.smith" which is the users ID. I have since created a reference field for reporting purposes that is populating the "requestor" going forward. I am having trouble w...
Hi all, There's a reference in the docs to attaching reports to email notifications: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/administer/notification/concept/c_AttachingDocsToANotification.html The syntax to use is ${repor...
I have a string field on a form that has a choice list.It's the "Label" of the choice list that I want:If I do g_form.getLabelOf('u_computer_type'), of course it will return: Computer TypeWhat trickery can I do to get the label of the chosen choice...
When ServiceNow instance is opened within an Iframe, how can the SSO login be handled for the instance as SSO redirection breaks out the iframe and sso login is loaded within the complete browser window. Is there a way to handle SSO login within ifra...
I developed a scoped application. My current update set is the new-application. On the DEV instance, when I go to script-background, I can choose the scope as the custom app. I deployed the app on our TEST instance using the app store. Strangely, in ...
BACKGROUND: A client is adding members to one (or all) of three (3) groups. If the user is a member of any of the groups, they are then considered a VIP user and the VIP "flag" on their user record should be set to "True". Likewise, when a user is n...
Hi Community, My company is in the planning process to move from CMS to Service Portal and I've come across a particular bit of functionality that I'm having trouble replicating in Service Portal. A previous developer (now left) developed a UI ma...
Hi SNCBefore Query business rule has been created to hide an application for users with specific property in User table. When I impersonate and verify, it is not working for all users and Business rule also not executing for all users. can anybody te...
Getting the error message when trying to run a query Given SQL statement is not allowed to be executed at this time.
This is going to be a very noob question but I'm working on my coding skills I'm using the Jira Spoke to integrate Jira with our ServiceNow instance. I have it working mostly except that it is not getting the values of 5 custom fields that are withi...
Hi , In my scripted REST API include script i use ArrayUtil to compare the string which is available in the array, but both indexOf / contains always return false even provided the valid input . Could you please help to fix the issue ? Code : var ...
I am creating my first flow designer and the approvals are not triggering for Service Catalog items. Can you help me figure out what I'm missing? (I have saved/activated prior to testing) Flow Designer Resulting Request Item: It creates the entry ...
I am trying to add an option for appointment booking option for a service item in service catalog. I activated plugins : Appointment booking and Field service management. I dont know how i can add the appoitnemnt booking option to the service catego...