Can anyone share what level of integration and capabilities have you done with regards to integrating Service-now with RingCentral products like RingCentral Phone and RingCentral InContact?
I have created a metric which store duration how much time a assignment group is taking. but this metic should end when ticket is closedcalculation should complete and metric should provide duration when ticket is closed or inactive
Hi, What is the functionality of "GlideEvaluator.evaluateString" ?? And how can I use it in script instead of eval()?? Thanks, Rohit
Hello - So i have an ACL which contains a script. See below. However, in this script, is there also a code that i can use to clear the cache for this user? and not everyone (system wide)? answer = isGroupMember();function isGroupMember() {if (!gs....
I am using return confirm("Are you sure...."); I want to specify Yes and No buttons instead of OK and Cancel. I am wondering if there is a simple way to do this within the scope of standard service-now tools. I cannot seem to find one.This is pretty ...
Hi guys I have an SP modal widget which contain textarea element, in this field the user should have the ability to break-line by press enter key, but in this case the modal is closing. I see that if I use f12 with debugger is behave OK, also if I ad...
Hi All, When i try to create a ACL in our dev instance automatically the snc_internal role is getting added, I want to remove that role, can anyone suggest how to remove that? I wanted to create a ACL to restrict When the ticket is assigned to major ...
Hi All, I have created a notofication to trigger when an incident is reassigned to another team , it will trigger notification to the previous assignment group. But now we have a requirement when the state of that incident changes to resolved/closed/...
Hey folks, I have a variable List Collector whose data is populating from a table 'sys_toupan_data'. On catalog from, I have 2 new values of logged-on user's primary account (account) and secondary account (account_dev) which is not available in the ...
I use Python Script to create tasks in multiple categories, now i need REST API url which help me to create more TASKS under one RITM/REQ. anyone did this before?update:I have one ritm with one task is present but i want to add more tasks under tha...
I have a custom widget button for my Catalog Item, which is perfectly able to create incidents when clicked, only thing it lacks at this point is retrieving attachments from the catalog item to my incident record after the click. All I'm looking for ...
Hello! We are using the OOB Ticket Conversations widget, but we are displaying it in a modal window when a chat button is pressed on the portal. The biggest issue is when a user would like to enter a new line in the input field using SHIFT+ENTER the ...
I have this transform map that updates or inserts records into the incident table coalescing off an id field. Unfortunately, sometimes the col_id value passed in matches an incident where the state is closed. If the state is closed I want it create...
If I have script include MyClass wich clicent callable with method myFunction and if I pass 'sysparm_number' and 'sysparm_user', what is the code that I can put in background script to test? Appreciate it.
Hello All, I am looking for a way to nicely format an email notification. In particular when a note is added to an incident. At the moment we are just getting the journal entry and printing it on the notification: I would like to be able to separate...
