I am in the process of setting up the ServiceNow Integration Hub - Jira Spoke. I've authenticated. Now when using the Flow Designer the Jira Project field (& priority) is pulling values from JIRA, BUT the Issue type is not pulling results in the Crea...
Hello,I am configuring AWA for CSM, so far I have configured automatic assign for new cases. However next is to configure the automatic assignment for cases that has already been worked on. For example case was set to Pending, customer replied and th...
I have an onSubmit Client Script that receives a boolean response from a Script Include. The script should prevent submitting/saving the record upon receiving the response 'false'.This is the most basic script version:function onSubmit() { var user ...
I'm trying to trigger UI action through the Rest API call. How can I trigger UI action present on the Table level and not the record level. Being at the table level, 'sysparm_sys_id' is not available. This is causing the rest call to fail with the be...
Hi All, I have a requirement to auto-submit a catalog item based on 'End Date' field on Software Entitlement (alm_license) form. Whenever any record on the table has 'End date' less than 90 days I need to submit a catalog item to support team ( I'm a...
Hello All, How can I disable/restrict "group by" option for a specific field in list view of a table in ServiceNow. Thanks!!Ramkumar Thangaraj.
search box on the header of list view is not visible for a user, please see the screenshot below. Expected result: Please assist. Thank you
Hi All,I want to create report with following details, could you please help. Report creation - Number of tickets ITSD(one of assignment group) escalates to other groups(say 3,4 groups) per month. for incidents and request..
I have a currency field and want to only allow positive values in the field. It should also not allow zero or negative values to be entered. Please help.Thanks!
Hello all, I am trying to set the due date on all tasks via the workflow. I have managed to do this for the RITM and the REQ. Any ideas please? I am trying with the below code and it's not liking it using a run script before the tasks are created. v...
Dear Team,I am facing an issue, I have an Onchange catalog client script (UI Type-All; Applies to the requested item and catalog task-True) on a Variable 'System Access' of type 'Select Box' that have more than 10 choices, I wrote below the client sc...
As per the below script if any request is not approved till 112 days then we will auto reject that on 13th day and while rejecting the approval we are adding one comment in the approval record but now we want to add the same comment in the RITM recor...
Hello, How to add dynamic approvals to HR Case based on filed value user selects?Need to send approval to User1 when Field value is 1 and Need to send approval to User2 when Field value is 2. Thanks,Tarun
Created a variable named "priority" in catalog item as type (Select box)Added choices as High, medium and low with values 1, 2 and 3. When submit the catalog item form with priority choice according the value, Requested item (sc_req_item) "priority"...
Hi Everyone, I have created a custom reference field in work order task. So, when work order task goes in accepted state then that field becomes non editable for all roles except admin. I tried these roles :wm_admin wm_agent wm_approver_user wm_basi...
