Hi All, Please let me know how to hide categories from service-portal without inactive or remove catalog from native UI.I just want to visible ISG Category in service portal please refer below screen snap.also let me know it is possible way or not?Th...
Hi All,I have a requirement, of finding the reference record selected in other field and populating into a reference field Field 1 type: Lookup Select BoxField 2 Type: Reference Both have same tables configured,when i select a record in field 1, the ...
HI All, I need help with the translation of a help text. The help text should only be visible when we select 'laptop' choice in the field 'what do you need?'. If the user selects any other field then the help text should not be visible. I have writte...
I want to connect ServiceNow with third party integration through Api, but my access token expires every time. So, I want to auto generate the access token every time its expired. For that need Script code, how to generate it automatically.I Tried so...
Dear Team, I have requirement to update date filed on bulk records same as their related record and i need fix script for this, how ever i tried writing the script to update single record and it is working fine as expected.I need a logic to achieve s...
Hi all, If the group has itil role or if the group contains admin in the role then the custom check box should be checked else it should be unchecked through business rule. If anyone have idea on this could you please help Thanks in advance Than...
Hi Team, I have a record producer which can be raised from both "/esc" portal and "/mycustomportal".I have to redirect my record producer to the same portal where the user is raising the request.For example : if user is raising from esc portal it sho...
Would it be a good idea if my team and I find a way for tickets to automatically reopen if a response is received.We are looking to do this because some employee accounts are not getting disabled because HR pings the ticket and it’s already closed. I...
Team, Is it possible to have a button (see below) in the employee center mega menu?
I am trying to write a script to interact with a third-party API. I think I need the crypto and axios modules. When I run this script: var global = this.global || (0, eval)('this'); // Load the required modules var crypto = global.require('crypto');...
Hi I have searched and searched and tried all possible solutions that I could find about sequential approvals in Flow Designer. My flow currently looks like this: And it almost works as it should.My only problem is that when approver 1 (Line manager)...
Currently on our INC tickets, we do not have an "on hold" state option in our dropdown. However, in a search for all INC tickets I add a filter for "on hold" and get a number of results. However, all the results are in the "resolved" state. Any idea...
how can i get state filed label instead of backend value in provider notification.i tried with email script with that notification only not triggering.
Hello @AnveshKumar M While searching for an answer on how to implement a search box for reporting, I came across your resolved thread. I used the follow code and it work great. <?xml version="1.0" encoding="utf-8" ?> <j:jelly trim="false" xmlns:j=...
Is there a possible way to update the conversation flow or default response text for the choice item "Something Else" when topic results display more than one item; For instance, we want to default the flow to match the same flow on example #2. Bonus...
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