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How to set value for a field through UI Action?

Task type on the Knowledge feedback task should be set to "Knowledge review task" when "New" UI Action is clicked on Related list.  This "new" button open a new knowledge feedback task record --> How do I set the value of Task type to "Knowledge revi...

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External User Not Authorized | Analytics Hub

I'm using my PDI to try creating Dashboards and widgets with Performance Analytics. I'm using the System Administrator profile and I do have the roles pa_admin assigned to me. However, when I click on any widget to go to the Analytics Hub it gives me...

ashley_s by Tera Contributor
  • 1497 Views
  • 2 replies
  • 0 helpfuls

Redirect Users without any role

In the SPEntryPage Script Include, what do I have to edit, to redirect users without any role to the Service Portal. The required properties are already created. I´ve managed to redirect a user with a specific role to the SP. But I also want to do th...

Steve2000 by Tera Contributor
  • 809 Views
  • 4 replies
  • 0 helpfuls

Resolved! GlideRecord usage in business rules

Hi everybody i have a problem with this story, I am a junior Developer and now i start with the ServiceNow Certification and I need a little bit of your help for this Story: As an ITIL UserI WANT that when an incident is closed (state changes to Clos...

sso source fields , multi - provider changes

is sso source field on user table , should be one of the key fields that needs to be populated , because as per the servicenow okta sso setup steps , its not required. So is this field only used in case there are two sso sources or providers or multi...

Resolved! split a string with multiple values

Hi, i need to add a field map to map organizations from an external system.the information that is coming in from the external system is like this " organization/EU/organizationname" i need to map the organizationname part to an existing field in SN....

UI Builder not Saving

Hello all,I am facing an issue with UI builder where a teammate and I cannot seem to save or delete UI page variants. Our current workaround is to create duplicate pages for each edit we make, but this is getting bloated quite quickly. Is there a way...

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Joseph43 by Tera Contributor
  • 1746 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to manage Application Service usage time

Records are managed by Application Service.I would like to add a field to manage the time the Application Service is available.For example, "24 hours a day, 7 days a week" or "7:00-22:00 on weekdays".Is there a way to properly manage this type of inf...

miyu by Tera Guru
  • 1064 Views
  • 1 replies
  • 0 helpfuls