I am needing to create a Standard Change Request using an approved template and also be able to set some fields that are dynamic (such as the company and configuration_item fields). I'm able to create the Standard Change Request using the Service Cat...
Hi guys,I have an event created by a workflow, and within the event I have got code pulling back a string containing comments into parameter 1.What I want to do now with this string is pull it into an email notification, however using the below mail ...
I have a user whose specific requirement involves assigning Flow steps to specific individuals. When trying to make that selection, however, we're running into the issue that Name is not a unique identifier. In several cases, there is more than one o...
We are doing servicenow to servicenow integration ,here we want to dynamically display the data when send through rest API from one instance to another on servicenow portal without storing in any table.
Hi Team, I would like to know how is that "I want something else" option is configured on the virtual agent topic. I understood that script variables are used to call the property and display the options but unfortunately unable to find that option ...
I am looking for a radio button in the catalog item, based on selection particular tasks will be getting triggred in th workflow. Have used Multiple Choice as the variable type and added the two choice i wanted. However when i am trying out only the ...
What is the best practice to move a scoped application from one instance to another without using update sets? Is it doable?
I am trying to hide the 'Delivery Time' which is currently displayed on our self service portal as part of the cart. I have already set the following value to false and while this has hidden the 'Delivery Time' when viewed using the back end portal i...
I haven't worked on UI action enough to understand this ask: How do you expand this code to match this requirement?When this UI action is selected, a new Request Item is automatically created.The fields of the new Requested Item are populated accordi...
Hey All, I Have implemented normal round robin by using some custom fields on sys_user and groups tables with BR's and it works perfectly. But I came up with new requirement where I need to implement Round-Robin of incidents on Shift Basis.I tries On...
Hai All,I have a requirement on the virtual agent, When some XXX person open the virtual agent chat he should only visible the Catalogs which was regularly created catalogs, I have created the some flow " frequently used catalogs" When they clock o...
In the related list a can see the "NEW" button always visible , how to restrict that to only for a particular group only.
I have created a record producer and have set some fields to read only on field level from the table and to test my problem, I have made one field read-only(Email ID field) using UI policy. The problem is I am able to change the field from read-only ...
Hello Experts, I am trying to use the Query Option in Business Rules for Incident.When I query the incident table using business rule, the Business Rule is not getting executed.Am I missing any thing? Please help. Thanks & Regards,Sriram.
Hi All, I am looking for guidance to implement BeyondTrust integration for end user's remote connection.Please let me know if anyone aware of this functionality. Thanks in advance!Anji
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