Our instance creates an incident when people leave a voicemail on our HelpDesk #. We have a + email set up to receive as an email once a voicemail is created, then a incident is created. The problem is when our inspectors are out in the field and t...
Hello all, We have a requirement to add a related list linking records from a custom table to a given set of CI classes(around 60 odd CI classes).The custom table has a reference field pointing to the cmdb_ci table.I was looking for an easier way to...
I am trying to turn a JSON Array into something more readable.I am populating a Multi line text field.ExampleI have tried by adjusting the client script/script includes, but no luck.Iam look for some thing likeHow can I turn a JSON Array into somethi...
First I have created a custom date / time field in the story table .I am trying to create a report where I want to compare OOB Field with custom field.. but however the custom field is not showing up when I want to compare it with sprint start date w...
I am attempting to make a REST call via a custom Action in Flow Designer. I have two fields I am trying to pass in my Request Content that can potentially have quotation marks (or other potential 'bad' characters). Is there something I can do other ...
Hi Team,how to get details someone impersonates another person and changes some details for instance?
Hello, We would like to Sync AD Security Groups from our AD to ServiceNow and import the Managed By Group members so we can create a catalog item that targets the Managed By Group User for approval. What would the best way be to go about doing this s...
I created new action called "test" and trying to execute it via below background script. But getting errror as "Evaluator: com.glide.script.RhinoEcmaError: Cannot read property "FlowAPI" from undefined" var inputs = {customerid: '123',serviceid: '56'...
Hi I have a requirement to update child incident when parent incident is updated we have OOTB functionality working for comments and work notes but its not working. Previously did any one implemented let us know please. Do we have any other alternati...
Hello all, I started playing with snc ui-component.I created a simple hello-world application which works fine locally via snc ui-component develop.Then i have no errors raised when deploying it via snc ui-component deploy --force.I can even see my c...
Hello, I am running into an issue with service portal search for a specific scenario. I created a KB article with title contains 'homepage' then published. When I try to search for this article, I am not seeing it showing up in the search but when I ...
Hi servicenow communityView is not getting changed in service portal, But in the native form it's showing correct views, but in the service portal it showing only the default view.can one help me in this issue and provide your suggestion for it. #se...
Hi,In Virtual agent, I have used AI search to show Knowledge articles and Catalog items in chat. But it is restricting to show on few Knowledge articles and few Catalog items, instead can we allow them to show all the catalog items and Knowledge arti...
Hi, We have 'nums' script include and it has few table sys_id's so which we used whenever it required. We have scoped application and' nums' SI also in same scope. We also have 'practice' reference field and it has 3 records and we stored this sys_id...
What are the ITSM Mobile Agent App Customizations compared Core UI to Next UI, & Suggest How to redo those customizations to default from Next UI
