Hi All,How to check system property stringKeys are available in Object Or Not ?I have below Object & Property :var myObject = { "name": "ServiceNow", "version": "Quebec", "Year":"2025", "Country":"Canada" }; system property: StringKeys name, year ...
Hello Everyone,I have set up the integration between Jira and ServiceNow using OAuth authentication in the Xanadu version, and it was functioning well. However, after upgrading my instance to Yokohama, I can no longer see the issues associated with ...
What’s the difference between GlideRecord’s addQuery() vs. encoded queries – when to use which?
Currently not able to create scoped apps within Zurich. I have released and requested a few PDIs so far and still having the same issue. I get the error message: "Unable to create this application. Go back to the create app experience and enter a dif...
I'm trying to grant read-only access to specific users for Regulatory Changes, Feeds, and Action Tasks in ServiceNow GRC. What are the minimum roles needed to achieve this without giving unnecessary permissions?
Hi, I've been able to add indent/outdent to HTML editors in the backend by editing the property "glide.ui.html.editor.toolbar". Now I'd like to have this functionality for the editor on the CSM workspace draft mail, but the property changes don't ap...
Dear All,How to disable or hide the "Preview this record" function of the reference type field in record producer.Thanks!!!
Hi,what is the best way to block direct URL user access to https://instance.service-now.com/$sn-va-web-client-app.dobut still allowing to use the chat on portal pages as it is in the IFRAMES thanks
I'm having a problem where I try to get the value of the instance variable from a business rule on Insert of the table sys_email when an email is recieved.I found that the value isn't defined after some updates, so I changed the business rule, but th...
We've set SLA breakdowns up on our instance in order to know how much time our SLAs spend with different assignment groups and assignees. Problem is, we have retroactive start set on our SLAs, which mean they measure all the time since an incident wa...
I created a UI policy to hide a specific field from the form view, based on the type of change. In platform view, the field is hidden as expected (not visible for standard/normal changes), but when I load the change in Service Operations Workspace, I...
In Live Agent / Messaging, I want interactions to remain in the queue even when all of my agents are offline. The idea is that the interaction will wait, and once an agent logs in and becomes available, they can pick it up. Currently, the behavior is...
I’m currently learning ServiceNow ACLs in detail. I prepared some notes to understand different ACL types, operations,Sharing here so it can also help others, and please correct me or add if I missed anything. Type – values of type field client_cal...
I Want to Crate an UI Action with the dropdown menu. How can we configure this in ServiceNow. Also attaching image of UI Action currently we have for Create Change Request.
