Hello experts, please I need your expertise in this matter, I was asked to add more choices to the subcategory field which depend on a category selection. The subcategory field is a dependent field of the category.I tried UI policy, client scripts wi...
Hello all,This might be an odd question, but wanted to know if any one aware or tried it. We have all these test configs inbuilt within ATF(Open a Form, Create a User, etc.) or the custom test configs that we might create. So my question - Is it poss...
I would like to remove the option to create change request and create a problem service operation. from everyone from now but i want to be able to remove per group or role. i try removing from the ux page property name chrome_tab but that make the...
On a catalog item, I have a URL type variable (Field B) which auto-populates using the functionality within the variable as follows:Dependent question - "FieldA"Reference - "cmdb_table_notrelevant"Dot walk path - "fieldontable" The requirement is to ...
Im trying to create a business rule that would prevent someone from submitting a duplicate standard change template. Here is my logic. But it isn't working. When submitting a change proposal on the std_change_proposal table want to do a check on t...
I am unable to hide , email from compose section in Workspace view for a particular Role , Provided screenshot for better understanding , Could you please help How can I achieve this ?
In the Change Request form, we are trying to conditionally display the Post Implementation Review (PIR) tab only when a related Change Task of type 'Review' exists.To achieve this, I created a client Script that calls a Script Include via Glide Ajax....
Hi,I have written a test case and it is failing on the error FAILURE: Unable to insert record into table 'cmdb_ci_service'. Details:Operation against file 'cmdb_ci_service' was aborted by Business Rule 'Check Uniqueness for SN App Service ID^55cb4db...
I am trying to make sense of a problem we are seeing on our offboarding workflow in regards to a data source being used to export data to a file on a mid server for "other things" to happen. This data source is activated, export set run through it to...
Hi,I have 2 declarative actions on the same record, I want to trigger 2 different "open modal" events from each one of the actions. Currently it's opening both modals from one action. Does anyone know how I can achieve this? Thanks.
Hello, I have to remove a logo from all Task(base tabe) forms. eg. sc_req_item, Incident, sc_task, etc. The logo is circled on the screen shot below: I see how to remove a logo from the banner on the service portal, but I do not see where to remove...
I am repeatedly encountering an error when trying to create a new event or business rule. How can I resolve this issue?
There's a pop up box when selecting 'Reassign' on a Certification Task. This pop up box contains 'Assignment group', 'Assign to', 'Submit a reason for this action'. It seems only 'sn_cmdb_admin' can see the 'Assignment group' option here and I'd like...
I thought I had read on a recent Developer post "as we move away from update sets...", and of course now I cannot find it. Does that ring a bell with anybody? I am training in my developer instance to help guide my team as we prepare for San Diego....
Hi,I have a requirement where need to generate a Word format letter based on a record. We are using a custom table to record requests created by the users. The letter will kind of like a official letter template as well. Is there any out of box featu...
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