Hi,In my requirement, I am checking whether the selected users are already part of the group. If they are, I do not add them again. If the users do not exist in the group, I add them. After this process, I need to add an additional comment indicating...
Hello colleagues,I'm working on a customization for the Virtual Agent on the Service Portal, and I need your help.When a user clicks the X button in the upper right corner of the Virtual Agent chat window, a confirmation pop-up appears with the messa...
Hi All,Based on my requirement ,I have created a new role "end_user" and it does not have have any "contained role " (which has end user access ) .If the user has 'end_user' role , after logging it has to redirect to the ess page instead it redirects...
Hi Folks,Greeting for the day. I have done ServiceNow and LogicMonitor inbound integration using a store app called 'LogicMonitor CMDB integration' plugin. I am able to receive 5.5k data in ServiceNow cmdb_ci_hardware table from LogicMonitor server. ...
Hi, We have configured change request workflows where after closing one change task second task gets created. I have applied business rule on change request table but it is only working on first change task. How to populate values on second change ta...
As a Service Desk agent, when I select a Caller, using the Caller field, I only want the system to show me those Callers who are active so that I can identify the Caller more quickly.
Suppose there is a variable in a record producer, and it's a choice field. 4 choices are there: A,BCD If I choose A, the priority should be changed to critical 1. How to do this? Trying to do using BR but can't query the condition where I can get var...
Hello,I have created a catalog item using scripted rest api and add variables to catalog items using scripted rest api.I have provided the default values to these variables, so that anyone who wants to order that catalog item can go through the info ...
HiIs there any way to get the list of the scripts which are generated using now assist ?Thanks in advance
Hi Experts,I have need some help updating the "Default SLA Workflow" to send alerts to 'Assignment group' and 'Assigned to'. The goal is to have warning or alert notifications when the business elapsed time for SLA is at 50%, 75% and Breached. As ...
Hi Everyone, Can anyone tell me the process how knowledge feedback tasks are getting generated? Even after flagging the article or rating it below the limit set in its property in system properties, it is creating a feedback and getting captured unde...
Hi,We have a requirement to make Change Request Values fields mandatory for 'Propose a new Standard Change Template' record producer as users are deleting the existing fields and Saving the Standard change proposal request without filling the require...
SUMMARY:When entering names or descriptions in fields like Client Scripts, Business Rules, or Scheduled Jobs, users often hit the maximum character limit unexpectedly. This results in rewriting and a poor user experience.This article provides a simpl...
When I am trying to approve a record instead of updating the record as approved it is redirecting to new record instead of approving when I relaod the record one or more time and approve it the record is getting approved any leads would be helpful
Hi! Please help me understand what I am missing here. I have created a public portal, and one page (public) contains a record producer that creates a record in a custom table. To make this possible to the public (not logged in), I took the following ...
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