Hi All, Please find below the key points regarding the issue:Issue Summary:Attachments on incident records are not visible to some users.As administrators, we can view the attachments without any issue.When impersonating the affected users, the attac...
Hi everyone,I have a question related to App Certification and synchronous outbound REST API calls.In my scoped application, I have a Business Rule that calls a function from a Script Include. Inside that Script Include, I am using synchronous outbou...
There are places to try out server-side scripts, such as script backgrounds and repair scripts, butis there a suitable place to develop client-side scripts?It would be great if there was a viable development environment within the instance.If not, I'...
Hello everyone,I am encountering an issue after upgrading the version from Xanadu to Yokohama.When running ATF up to the step "Open Service Portal Page", an error occurs with the following log:"This step failed because the client error 'Error: [$root...
hello ,the first time i want to select from my select option i found an empty record that i don't know from where his comes, i checked my function and there is no empty record this is my select:and there is the data.currentContact : and this is the r...
We've been passing some work between instances for one of our applications. Part of the application was a survey stored in asmt_metric_type. When looking over the instance, i noticed the survey was missing and went to the table to import it manually....
Dear experts, I would like to know how to create action task in compliance workspace, I have given my user all the necessary roles but none of them are working. I still cannot create action task. Please advise.
Hi Team, when I access the KB article in service now, view count is not updating. I tried to check the scheduled job - Knowledge Usage Metrics, it was in false state, and I made it active. Even after making this change, I don't see the view count is ...
dev294445 -This is my developer instance.When I click on Start building, it shows me this error. Could somebody please help me to get this resolved.
I cannot manually update and reset the new password Ldap Users synced from AD, Shown 'invalid update'. How to fix this issue?
Hi, I have a doubt in the ecc_queue processing. If a Rest api call has to be made with a specific user action - say Add button click. Scenario: The user add a row and clicks the Add button. API call is triggered. The topic name is 'TopicA'.The user ...
script include:var autopopulateusergroup = Class.create();autopopulateusergroup.prototype = Object.extendsObject(AbstractAjaxProcessor, { getUser: function() { var gr = new GlideRecord("sys_user_grmember"); gr.addQuery("user", gs.get...
Hello everyone,I am trying to show a modal using g_modal.confirm in an OnSubmit Client Script when the Save button is clicked. I want the record to be saved only if the user clicks the OK button in the modal.However, when I press OK, nothing happens ...
Hi Community, In Employee Center Portal, when we click on reject button to reject any RITM from My Task page. It asks for the comments after adding the comments, we are facing this error. If anyone came across this issue, please help me.
I know that displaying the approver name for flow on the portal is a known issue. ServiceNow seems to be to fix him in it Zurich version. I have found the sys properties com.glide.Hab.fflow_degine.stage_display. show_approvers in the widget Request I...
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