Hi Everyone, We need to implement an SLA Definition that only attaches to an Incident if the Caller is a member of a specific group, say the Service Desk group. The use case is:1.Incident is created.2.If the Caller (caller_id) is a member of the Serv...
Hi,I need help with preventing a failover task from generating unless the OIM task actually fails.We currently have catalog items, which generate a RITM, once the approvals are done 2 tasks are generated which are: task 1: company=OIM, type = vendor,...
Hello All, I just want to hide "Review" state from the process flow in Workspace.Could you please help me in this? Thanks,Shrikant
Hi, Is there any way to trigger a notification when a new attachment is added to a case record and to also add that attachment to the email notification sent? Thank you
In the virtual agent, when a live agent is not available, we ask the end user for a short description and a detailed description. Currently, an HR case is created using the General Inquiry HR service. We want to change this so that the HR service is ...
Hi,I need help with preventing a failover task from generating unless the OIM task actually fails.We currently have catalog items, which generate a RITM, once the approvals are done 2 tasks are generated which are: task 1: company=OIM, type = vendor,...
Hello Everyone, Does anybody faces the below issues present in the screenshotBased on Some article we need to provide "flow_operator" role, i have provided the same, still the issue is not resolved. If anybody knows how to fix these issues, please le...
Hi,We have a very basic scenario like when the User types a query in the chatbot and1. If there is no information available in the knowledge base or no catalogs are defined , then the chatbot responds saying it cannot provide any assistance.The probl...
Hi everyone, Good day! I'd like to ask if it's possible to change the "Comments" label inside the Compose section in Workspace view, but apply the change only to a specific table/records, in our case, the HR agent workspace. I need to change the labe...
Hi Team, I need to set short description field in SCTASK based on the variable of a catalog item. If variable option chose as 'a' then short description should be read as 'need new project in a' . if variable option chose as 'b' then short descri...
We have a flow that is triggered when an RITM (Request Item) is created. This flow copies any attachments from the RITM to SharePoint upon submission. However, users may add attachments to the RITM even after it has been submitted. How can we modify ...
Hello All, As I'm using Field level encryption 1st time So, while creation of module access policies there is script type. Could you please explain me how we can use business rule? let's take TATA_IPL table and "tata_ipl.admin" role should have acces...
Hi,I am trying to connect to a live agent from virtual agent and for some reason it isnt workingI have followed all the knowledge articles, blogs but it doesn't seems to be working for me.I am trying to replicate the exact use case as mentioned here ...
Hi All, Scenario is, there is "Add" button declarative action created on "Incident Caused by CHG" related tab using Incident table. Same "Add" button is appearing to another "Incident Pending Change" related tab as well which is also referring to the...
1. on the compliance workspace i want to restrict the height and width where "the authority document name is displayed on the top right corner in bold letters" , if this is now possible then,2. is it possible to change the referencing as it is gettin...
