Hi Team I see, there are few cases where 'Business elapsed time' is greater than 'Actual elapsed time' in SLA (SLAs breakdown by Assignment) related tab of an incident form. Any idea on what could be the reasons?Generally it will be the opposite case...
Hello All, Trying to create breakdown mapping on HR case - Metric Instance database view to get breakdown on task type Below is the snapshot of script but on running the data collector job i am getting error stating - " Error during JavaScript evalu...
Hai all, I have a small doubt ,How to print the data using comma in the background script out put issekharchandu poweri want to print as sekhar,chandu,power. thank yousekhar.
Hello! I'm having a requirement of integrating two systems via api. Normally we handle this via System Import Sets quite easily but the API call that we will recieve now can't be tweaked to fit the standard we have. As such what I want is to just get...
Hello All,I am new in ServiceNow Development for my practice if anyone has use case questions so please share them with me.It will be beneficial for me.Thank You.
Hello Experts, I have 20K user's, there multiple roles added to each user's There are some user's, only have ITIL role, there are no roles added to these users except ITIL, so I need to get the count of those users and sys_id through scripting, ...
Hi , we are planning to do upgrade by this week In my list i have 9 update set which are in Progress , please tell me how to do back up of these update set @Saurav11 @Sagar Pagar @Gunjan Kiratkar @Community Alums Please provide me steps with scrr...
I cannot find the script or scheduled job that is populating the cmn_department table.
Hi All,Could anyone please tell me how to get/add a "is not one of" condition operator into the filter conditions for the tables. I see that condition operator is not listed for all the tables.Thanks,Kranti
Hello All,I have a custom widget and I am trying to show some message on load via a Modal popup. However I have multiple Modals on same HTML so I have renamed the id of the below Modal and trying to open it on load when the Widget loads. Below are my...
Hello, I have an interactive dashboard and would like to take user input in the dashboard and generate a report based on the user input.I tried with an interactive filter (Reference). I added all my conditions in the interactive filter references. I ...
Hi All, I have a JSOn Response in following format .... I am able to extract data for Scotland key but not for 'england-and-wales'.....is this because there is a hyphen in the key , if yes how to process it JSON- { "england-and-wales": { "d...
Dear, I have the current reference qualifier:javascript:"account="+current.variables.accountRF; Where accountRF is a sys_id. It's working very well (even a bit slow, but that's not the issue currently). I'd like to add a filter on this referenc...
Hi all, We have created a notification for adding a new user in jira but we want to add an OOB approval and rejection link in notification template so that Approver don't have to login in the servicenow to approve or reject the request. But I'm unabl...
Hi,I want to set/display custom view , I have given url in email script for sysapproval_approver form. When i click url in the email notification, it is directing to the default view, how can i make the user to redirect it to the custom view created ...
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