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Resolved! Send separate notification to each approver

Hey everyone, I am struggling to trigger notifications for each approver. For example, When case is generated,First Approval Goes to team leader - Send Approval Notification to team leader...if TL Approves thenSecond Approval goes to Manager - Send A...

Modify comment on sysapproval_approver table

Hello All,I have a requirement to modify the comment added by system on approver form. The text of the comment need to be adjusted according to business. Can some one help how and where to find these comment text added in servicenow. Thanks in Advanc...

Souvick A by Tera Contributor
  • 931 Views
  • 3 replies
  • 1 helpfuls

Resolved! Will data be lost after an Upgrade Instance?

Hello All,Please help me I'm a begineer of servicenow developer. I'm curretly looking to upgrade from a Rome environment to Sandiego environment.However,I'm concerned that the data(report,Incident,case,script include,,etc)that I've created so far in ...

Yuta3553 by Tera Contributor
  • 1880 Views
  • 4 replies
  • 2 helpfuls

Change default value of "Valid to" on KB Article.

Hey Developers, While creating a new KB Article, "Valid to" default date is 1st Jan 2100. Requirement  : - I want to change it & keep it 3 months from the date of KB creation. While Investigation I have found the Client script & Script Include. which...

Naveen87 by Tera Guru
  • 1640 Views
  • 2 replies
  • 0 helpfuls

Resolved! get JSON object using Table API

Hi All, We have a requirement to build a JSON object of the current record and send it to external system. One of the options that was explored is to call the table API of the same instance and build the payload. Can anyone suggest if there is any ot...

Resolved! top portfolio in epics

Hello!I need to fill in the top portfolio field of the rm_epic table, but it wouldn't let me fill in the data.From what I saw it is a field that autocompletes. I would like to know if anyone knows how it works.In the pm_project table, when the portfo...

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