We need to be able to pull in data which shows every single Assignment Group that has worked on an IncidentTo do this we were directed to Reports section of Service Now and told to work with the 'Incident_Metric' view.I was able to successfully setup...
I'm trying to get the configuration_item to populate in a Request Item - see screenshot it will only populate for me. When i try it as a ITIL User or a Non Role user won't populate. I even put write on that field thinking that would help and didn't a...
Hi all,I am trying to figure out how to get a field on the defect form to be set to mandatory when a state change happens. I am trying to make a field (u_product_version_tested) on the rm_defect form mandatory when the state goes from Development Don...
Hi all, I'm looking for a way to change the way how the attachments are displayd on the incidents.If i'm working in an incident, i see the attachements, at the top of my incident form.The attachments are display from the left to the right, sorted bij...
This is the first time Ive tried using the workflow scratchpad. Wiki article made it sound easy but its not working for my particular use case. Anyone know what Im doing wrong?I have a workflow with two tasks. The second waits for the first to comple...
I have recently been working on a script that transfers large numbers of incidents from one user to another. The requirement is that when the Assignment Group is changed, the audit is logged, but also that the business rules do not activate and creat...
Is there any way of editing the work notes (ie journal) field to remove an entry? For example, if somebody has put something in there which they shouldn't have, and which is now visible to all users, is it possible to remove just that one entry which...
Hi , I have added a new button on the form and its corresponding action. works good. I need to make it appear active conditionally on the form but not hide it. Just to make it disabled when the condition does not meet and not completely hide. Instead...
Hi - I am trying to use a glide record to updated a field based on the selection from another field.I have a table that has columns:field1 field2chair seattable clothBelow is that I have and it's not working: :-((-------------------------------------...
Recntly, I have set the marquee tag in banner text.It's working fine.The problem is when we logout the session its redirect to login page in that,marquee tag has shown in the banner.Could you please anyone help on this?Please find the attachment for ...
If you want to add HTML to your banner text (top of the screen where it generally says 'IT Service Management Suite'. Just navigate to My Company and enter HTML directly into the banner text field - you may need to add it to your form and you might w...
Hello All! Second post here, thanks in advance for the help. I had previously written the forums asking for help with querying the cmdb_ci_outage table , piping those results to a flat file. I was able to do so successfully using the ServiceNow ODBC ...
I was curious to see if anyone had created a new getMyGroups() function and if so how they did so. We are running into issues where we want to get a users groups but we do not want to pull back the parent groups. With the current function it will pul...
HI, We are doing the integration of event monitoring tool(CA-SOI) with Service-Now and need to know that is there any specific port number which needs to be enabled at our end in order for them to consume the webservices/ WSDL.
There is an event created on discovery_device_history table. Want to take some action when the event is fired. I have already performed the following steps: 1. Register the event (event is registered in table : sysevent_register)2. Fired the event in...