Resolved! Image from db_image to attach on a particular record
I have an image stored in db_image table. Now from the work flow, I want to attach it as a attachment to a particular Request. How can I achieve this?
Forum Posts
Resolved! Macbook vs Windows laptop
My curiosity has gotten the best of me..I've noticed that macbook seems to be very common for ServiceNow presenters, trainers, etc. Are there any particular reasons for this? Why are macs used more than Windows devices?
Is it possible to add an image to the background of the header on the Service Portal
Is it possible to add an image to the background of the header on the Service Portal? Our Marketing Department has a specific image they want us to use, and I can't figure out where to add the code or what code to even add. Thanks, Richelle
Resolved! ATF Create A User: Set other User Field Values
So, we have read where it is better to use the "Create a User" Step instead of the "Impersonate a User" step (especially to protect against the situation where a user may become inactive. We see where you can select Groups/Roles for users when using ...
Resolved! Multi Row Variable Set not saving data to Record Producer
Hi, I have created a new table and a Record Producer to insert data into this table. I have added a Multi Row Variable Set in the Record Procuder, but when the new entry is created, I can't see the MRVS when I go to History > List, nor when I try to ...
Defining OOTB vs Customizations
We have several new developers that seek to have some guidelines as to what is considered out of the box functionality in Instanbul/Jaskarta versus what would be considered customization. We are trying to assist with defining this and putting process...
Resolved! Query CMDB_CI & child tables to populate fields on a form
I am trying to create an on change client script so that when the user selects a CI from the cmdb_ci reference field related CI information populates the fields Here is my code so far: function onChange(control, oldValue, newValue, isLoading, isTemp...
Resolved! How to insert horizontal line to incident UI Form
Hi all,I would like to insert horizontal black line to Form. That's like the Screen Shot below. Regard.
Resolved! How to add a group in "CC" in an Email Notification?
Hi All,I need to map a group under "CC" so that all the group members in that group should be notified about the action on any request.Please help me to do this.Thanks in advance,Anil
Trigger UI action through rest api call
Hello, I want to be able to trigger a UI action that is located on a record on a specific table I tried using this method found in this link: https://servicenowthink.wordpress.com/2019/10/15/call-any-ui-action-with-rest-api-or-ajax-ootb-updated/ Th...
When does GlideRecord insert/update fail? What kind of logs should I be looking for?
I'm trying to insert a record with a particular payload. But the insert/update is failing (No exceptions thrown. Doesn't return a sys_id). Any reasons why the update would fail? Where should I be looking? Data policies? BRs are turned off (serWorkflo...
Resolved! Can't delete Demand Task
When I go to a demand that's been completed and try to delete a test demand I created I get this error. How do I delete my test demand?Items with related metric results cannot be deleted
Edit a variable while approving an item via the portal
I have a requirement that an approval is sent to someone, and before they approve or reject, they need to fill in a variable on the form for the next approver. I have the workflow waiting for that field to not be empty, and then when it has a value, ...
Jira integration - REST POST not generating a response.
Hi all, I've recently been implementing a version of John Andersen's JIRA REST api POC and I started to build a similar app myself, keeping most of it locked down to a scope, although some of it has had to be moved to Global. I'm having an issue wh...
Resolved! Unable to locate incident (incident 'sys_id') for inbound email processing
Dear all, i have a problem to update incident by inbound email action. When a not-user reply to a system mail, the inbound email processing return the error Unable to locate incident (incident 'sys_id') for inbound email processing. The original emai...
