I've been trying to figure out how long certain jobs run by evaluating the sys_trigger table.The jobs I'm investigating are not in the definition table (sysauto) but are generated by some script. I can see when the job is created, but not when it fin...
Hello, I am trying to figure out how to auto-populate fields when a new Emergency change is selected for creation. (Change > Create New ) When I configure the Interceptor answer, I would like to use the Target URL however the fields contain too muc...
Greetings We have switched from SCCM to MS Intune as our endpoint management system. I now need to integrate Intune with our ServiceNow instance. At this point I am not finding any direct integration products between ServiceNow and Intune. I have sea...
Hi, I have been playing around with custom components for agent workspace and I wonder if anyone has been successful on having a component update an existing component. Let's say, I have a form and in the context side panel I show a custom component ...
Hi All I have a date that I'm reading in from an email input, stripping the rest of the email from around it and trimming out spaces. Cecause the date has come from an email it is in string format and I have placed the output from the trim etc in to...
Hello All,I am trying to do a cleanup of some older RITM's that are effectively broken due to some workflow issues a few years back.I have the following script that will find any RITM's that are approved but have no tasks:var noTaskCounter = 0; var g...
In our form we have 'Request Approval' button. When user clicks this button what are all the approvalrecords with state = 'Request Approval' has to be updated with state = 'requested'. For this we added below code in 'Request Approval' action.var gr ...
Hi Friends, Could you please help me to find the below solution. My requirement : How to send notifications to users selected in List collector variables on catalog items shown below: below screen is of RITM which shows variable has 3 users selected,...
Hi SN Community, I am attempting to pull in the employeeID attribute from an AD user object to its corresponding ServiceNow user record but without any joy. I have specified the employeeID attribute in the 'Attributes' field on the LDAP Server form,...
Hello All,The requirement is to Explore on time limits for approving a request (reject after certain amount of time ) — If the approver does not approve the request within 5 business days, a notification should go to the approver asking them to appro...
Hello Everyone, I have written a business rule to update a List type field, without clearing the existing values. The following script, returns duplicate values to the field. Please suggest how can I overcome this issue. var users = gr.u_report_...
Hi Team, We have created a custom table. We want to generate a Gantt Chart Report on it. Could you please help me how could i achieve this? Is service now providing any OOB report types? If not, any other external report libraries available? Thanks i...
Hi guys, On agile board we have a list of stories. You can open a story by clicking on a number, which if I'm not mistaken is a glide modal window. We have the same UI actions as on a regular story form, but the save and update buttons here both clos...
Hi, I'm developing a scope application. As part of the development, I need to add an attachment to a record so that the record and its attachment will be a part of the application. I was able to add the record to the update set of the application but...
Hi, I appreciate everyone responding to my questions. I have another html / mail script question. I would like to add a thick line to cleanly separate different sections of the report. I can't seem to get it to work. Thanks! This is part of the cod...
