We are trying to avoid showing any invalid pages that show the message "The page you are looking for could not be found." . we would prefer to have the user redirected to our ServicePortal homepage than see these messages especially if the user has...
Hi, I have a variable on a catalogue item that references the sys_user table. I'd like that variable to only show the users that are in the same location as the current user's location (i.e current user is European so he will only see European users)...
Hi experts, Desparately need to know how to change the column label of database view, i have 2 columns with ID ...so wanna change it...attaching the screenshot . I tried going through links but i couldn't ...tell me the steps
Hello Team,In change request how the state will be moved automatically from state to assess. Also on header how to create buttons like request approval etc?
I want to check functionality how to enable the email notification in the Incident work notes activity. PFA attached functionality snip.
Hello!We have an inbound action (reply) for a custom app. The requirements are:(1) if ticket is closed for more than 7 days, create new ticket(2) if ticket is closed for less than 7 days, update ticket(3) if ticket is still open, update ticket this i...
Hi All, I am showing the Popup window using below catalog client script. My requirement here is the popup window should close automatically in few seconds. Please help me how to close the window automatically Client script :function onChange(contr...
I am trying to create a simple responsive Nav Bar for Service Portal. I tried a Of-the-Shelf code available on the internet. pasted in my widget but the the JQuery part of it doesn't seem to be working. The entire functionality is broken and not work...
Hi Experts,Good Day! I am trying to make one variable on catalog item to one particular person or one particular group.For example: the variable name is Request type, this should be visible only to one user or one assignment g...
Hello team, Can anyone explain how we can use tool tip for Form sections??
There is a column on cmdb_ci out of the box that is called Attributes. It's max length is 65,000 characters and it appears as though it's supposed to hold some xml value as the label on the form has an xml label added automatically. I may want to u...
Hi all, I am trying to find the difference between using JSUtil.notNil() vs !gs.nil(). From my education they both do the same thing but Im wondering which one is better performance wise gs or JSUTIL and if there is a current standard on which one i ...
Hi Experts, Need assistance with the following inbound and outbound email action in service now. Using inbound action, am able to convert email to incident in service now, now i want the user to notified with incident created. How can i achieve this...
Hi community! I would like to display the assets (hardware and software) list by the inquiring user in the Employee Center.When you click "My Requests" in the Employee Center, you will be taken to a screen that displays incidents in a list format, bu...
I am trying to update a record's fields in the alm_hardware table from an email with the updated information contained in the email body which includes the associated asset_tag reference. Any ideas on where to start on this? I have seen numerous ex...
