Service Operations Workspace - Configuration
Hi Team,Does anyone know how to customize the Record Information in Service Operations Workspace?PFB screenshot for the reference. Please help me here.Regards,Ajay
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Resolved! Group Approval Workflow
Hello everyone,I need to create a group approval workflow for emergency change request. Below are the conditions:1.- After requested for approval button is pushed then configuration_item.support group.2.- After #1 is approved, create SIMULTANEOUSLY:-...
Resolved! Reading the DISPLAY NAME from an incoming email
Hi everyone. Ran into a perplexing thing today, which I would like your two cents on: When receiving an email, it's pretty easy to get certain information from that email: Senders email address, subject, body etc. But - what if I just want to get the...
Please explain what is of GlideImportSetTransformerWorker API
Hi,I was confuse of this Knowledge article. please can anyone explain In details about this article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0781666 and what is purpose of the code below in the same article transformAsy...
Resolved! default Channel to 'Internal' on incidents created from Service portal if the company name is "XYZ"
Hi All, I have a requirement to set the Channel(Drop down field) field to "Internal" whenever the incident submitted from the portal has a company name value as "XYZ"Also, it should be manually changed by the agents. How to achieve this?
Approval and reject process in CR
Hello In our current change request process, when a new CR is created, the user is required to complete a Risk Assessment of which if risk is high, then a check box called hotwash is checked. Let's say there are 3 approvers and all 3 approvers have t...
How to make Service Portal widget readonly
I have added a custom widget in the Service Portal incident page.I want to make the widget non editable when the incident state is "resolved" or "closed".Could you please tell how can i achieve this.Please find the below widget script. HTML <div clas...
Resolved! In the Custom PDF how can we break the page and create a new page for one section.
Hi,In the custom pdf one sections should be displayed in a new page. i have used <div class="pageBreak"></div> but this syntax is not working. Can someone help me on this.Thanks,Priyanka
Transform Map to update records on sys_user table - unique key violation
Hi, I can see this question has been asked a few times before but I can't find a solution for my issue. I've created a transform map to load the value of a newly created attribute on the sys_user table. When I run the transform map I get a unique key...
Exclude an email from email Header rules
We have a requirement to be able to receive an automated email from another ServiceNow instance to our own. Currently, this is filtered out due to the OOTB box email filter rules for email headers. Namely, the conditions Header CONTAINS 'Auto-Submitt...
How to check for attachment and for special characters or multiple instances of a file extension?
Hey all, I'm having a few difficulties checking for attachments, checking the attachments name for special characters, and checking for multiple instances of file extensions. We need to check for this due a process we have that errors out if the file...
How to get manager users in catalog item
HI Team, In catalog item I have variable called Manager. If I select my manager in that reference field(user table), below that I have another reference field(user table), in that reference field it needs to show only my name. Can anyone help me wit...
How to use UI Page in OnSubmit client script
Hi All,Please help me on below issueHow to validate UI Page value in Onsubmit OnSubmit:function onSubmit() {if (g_form.getActionName() == "resolve_incident") {var gm = new GlideModal('confirm_changes');gm.setTitle('Confirm');gm.setWidth(400);gm.rend...
When to have to constantly switch between 5+ scopes to implement a module...how are you dealing with
We are implementing Security operations and am finding that we constantly are having to switch between scopes all the time, and sometimes 5 or more. Sec Ops has in its scope..- Security Incident Response- Security Incident Response UI- Service Order ...
