Hi community! I would like to display the assets (hardware and software) list by the inquiring user in the Employee Center.When you click "My Requests" in the Employee Center, you will be taken to a screen that displays incidents in a list format, bu...
I am trying to update a record's fields in the alm_hardware table from an email with the updated information contained in the email body which includes the associated asset_tag reference. Any ideas on where to start on this? I have seen numerous ex...
I have written a scripted rest api that calls a script include.The script include has a function that uses insert() to insert a record in a staging table.An inbound web service takes this record and runs it through the transform map to POST in the in...
Hello Experts, I am new to Flow Designer, I want to send an email daily at particular time to 'Approver' and 'Requested For'. so, I have created a flow with trigger to run Daily at particular time. Flow looks up for approval records that are in 'Requ...
Problem: - The Created and Created By fields have become editable when double-clicked in a list view and this represents a problem for process integrity if users can edit those values. For example, a user altered a Created Date to be in the future....
Hi Experts,I have requirement where I need to pass the POST method response to HTTP header value in GET method,Below is the First Screenshot of POST method response, where the highlighted token which I need to pass into the GET method header value in...
I'd like to setup a view rule for the default view for just one particular role.If the user has X role they will get the default view.Is there an easy way to do this?
In Agent chat, the agent is still showing away even though he has not logged in for last 3 months. AWA - Set Inactive Agents Offline job is running every 1 minutes, still it is not setting the agent offline. Any idea about this?
I have a Flow in Flow Design and when I test it, I get: There was an error executing the flow: Internal Server Error How do I debug this? I have torn the actions apart several times and cannot isolate the error. This action is critical to my applic...
Hey everyone,I have a service catalog item where I created a new Yes/No field called "Have you tried the "Forget Your Password" option on the SF Login Site?" If the user selects "No" then a popup should display with directions. I created an onChange ...
Hello Developers, Hope everyone is doing good! I need help with scripting to achieve the requirement We are trying to migrate Sys audit data from one instance to another so the challenge is Sys audit table stores sys_ids for reference fields and choi...
Hi I couldn't find a knowledge checkbox in incident form and in form layout too. How to create a knowledge checkbox, when we check the box on the form it should create a knowledge article.
I needed some clarification on using Workflows or Flow Designer on the change request (normal) approval process or the full "flow chart" of it.I have used previously only workflows with change requests. I have a "Rome" instance PDI that I am using fo...
Im trying to send an attachment that will be mandatory on a RITM via an email notification of some sort. I need the whole file and not jst a link to the file. I see a lot of posts around GlideSysAttachment.copy but so far nothing thas shows ALL t...
Hi everyone, I have a wait for condition in my workflow, that isn't moving forward. There is a variable that is on the sctask that the user must select yes or no to. The wait for condition is waiting for that variable to be updated. The issue is tha...
