Hi, I have a story requirement for a record producer, where I have to add a new choice to a question and then once that new choice is selected an incident is created. In the incident some fields are auto-populated like urgency, impact etc. This is do...
I have a requirement as follows: Flow should create two catalog tasks at the same time, each assigned to a different group. If one of the tasks gets assigned or closed, the other task should be closed automatically (both of the groups are capable of ...
I am calling my scriptinclude from a BR and i want to send some parameter in this script include from BR to script include and also how can i fetch these value in script includesample BR code:-var incNumber = current.number; var x=new Update_date(); ...
I'm not even sure if it is possible, but I am unable to change a field type from an integer to a string on an import set table. I know that on the source table it is already set to string but on the import set table it is defined as an integer and I ...
Hello, @Ankur Bawiskar I have created a UI Macro: to add new options to a field and it is working fine for me. But when i am impersonating to other user with ITIL role it is not working. If we add any value in Add Data field and click on Primary But...
I have an IF condition in my Access Request workflow that checks the Access Name Variable. The condition is being met, but the workflow is not seeing it as met for some reason. (it recognizes the requested by field, but not the access name). I have...
Hi all, I'm trying to create a record in the step called: Run Server Side Script in ATF (London). My script is as following: (function(outputs, steps, stepResult, assertEqual) { // add test script here var gr = new GlideRecord('sc_req_item'); gr...
I'm certain that I'm missing something, and equally certain that what I'm missing is small and silly. In Javascript, you can call string.replace(stringA, stringB), which will replace every instance of stringA with stringB; that's how ServiceNow's st...
Hello, In "Approval Rejected by other" email notification, it will trigger email's to remaining approvers apart from the one who rejected saying "This approval was rejected by xxxx Approver". Here the email notification was getting triggered to remai...
Have this snippet of code in my HTML Template: then a bit further down: When someone types into the <input> field, the table rows show/hide perfectly, as expected. However, when you click the close button that calls the cancelGroupSearch() functi...
I have a Script Include which queries an external database for alert conditions and uses GlideRecord inserts to create an Incident for each device returned. The script also uses a GlideRecord insert create a Problem. I would like to then insert the ...
I have a client script that gets array of tables and I need to parse them to get the 1st element [might required 1 and 2 elements] . When I use Split (','), it returns first and last element with [xxx , yyy]. //Client Script function onSubmit() { ...
Is there a way to add a user group to the Now platform's watchlist? For example: If I wanted to add all members of the HR group to the watchlist, I could select from a list of groups to manage rather than each individual name. If this isn't available...
I was looking for a few items under the System Definition application in our Sandbox instance of ServiceNOW. There are a few items that I was not able to see that, according to product documentation, I should be able to: Tables and Applications for e...
Hi All, I have implemented the project from the ServiceNow share at the below link and am able to create a QR code that behaves as I need it to: https://developer.servicenow.com/app.do#!/share/contents/5194766_task_qr_code?v=1&t=PRODUCT_DETAILS Howev...
