Hi, I've modified a copy of the OOTB SLA notification (the one that gives a warning at 50% and 75% of SLA) and disabled the original (only changed the content of the email, nothing else. For some reason, the notification does not work. I should note ...
Hi Experts! I'm working on fix script that will set one field on interaction record:}else{ grReq.setValue(field, genericUserId); new global.SsgMdcGlobalApiFunctions().setUseEngines(grReq, false); grReq.update(); }as there is RO data poli...
We have a few mandatory workflow variables setup. The variables are mandatory to ensure the techs populate them before closing a task as the information is required in subsequent tasks. Unfortunately, we have been running into problems with the Catal...
I wish to document a large set of requirements that apply to future products. I want to create a epic with underlying stories to document those requirements.How can colleagues copy/paste or clone that 'template'-epic (with underlying stories) for the...
I want to copy a field value to a custom field before insert.
Hi, I'd like to create a custom notification (message, logo etc) for when SLA has reached 75%. I know that the OOTB notification triggers for both 50% and 75%, but I want mine to only trigger at 75%. How do I go about working on this? Do I modify th...
I have an interceptor that I want to call when someone clicks on a UI Action button.How do I call that interceptor? Could someone direct me to instructions or help with that?
How can I add OR Between these two AND conditions: var oa = new GlideRecord('u_operational_activity');oa.addQuery('u_departments',dept);oa.addQuery('u_impact_services', service);oa.addQuery('u_from_date','<=',date_created);oa.addQuery('u_to_date','>=...
Hi, i have the fields Configuration item and Service offering on the incident table.The configuration item need to show only CI's that related to the Service offering that has been chosen.I need to use the cmdb_rel_ci table and whenever someone wants...
how to get value of a variable from sc task in a client script if that variable is not being displayed on the task form but present in sc_task table. i tried g_form.get value() but it's not working may be because it is not being displayed on the task...
Hi All. I have cloned the kb_article_view page and made the required amendments. Could anyone advise me how I link this page so when you click on a KB article it points to the new clone page? Thanks Chris
Hello All, I have lost the Personal Developer Instance just yesterday, is there any option to restore the instance through support team, as 'Restore Instance' option is not available. As the PDI is lost just few hours back, is it possible to get it b...
Hi everyone, I removed accidentally via script all fields from the form layout of every table in the system. Is there a way to restore the fields on the views with an easier way I do at the moment? Example Form without fields on the form and tabs: Ho...
When the assignment group in a case form is changed, the case is not assigned automatically to a member of the changed assignment group. How to resolve this issue
Hi all, appreciate if someone could share with me how to script a reference qual condition in Flow Designer.Background:1. I have a Flow Designer that will create 5 variables everytime a Catalog Item is published.2. One of the variables is "Company" a...
