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Resolved! Inserting data into a table

Hi Everyone, I was originally trying to build a record producer that would map to a custom table, but the formatting limitations of record producers is making me consider just building a Macro or UI Page instead.   If I were to go this route, I plan ...

yundlu316 by Kilo Guru
  • 14156 Views
  • 13 replies
  • 3 helpfuls

Resolved! Data caching in service now

I want to understand about how service now caches the data and what kind of data.When we query the DB tables (Using GlideRecord API), is the data cached automatically for "any" table created in service now ? Are there some specific platform tables li...

venuvajjala by ServiceNow Employee
  • 6431 Views
  • 2 replies
  • 5 helpfuls

Import Application Failure

Using Helsinki in my DEV instance, I'm trying to import an application from source control, and receiving the following error:"The application has been changed since it was last imported or exported. Either export the changes or elect to lose unsaved...

Resolved! Preventing Untrusted Users from Triggering Inbound Actions

I am looking to prevent untrusted user from triggering inbound actions to create tickets.   I have followed: Inbound Email Actions - ServiceNow Wiki but still no luck.Properties have been set appropriately:Trusted domains when creating new users from...

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wdookie by Mega Contributor
  • 6479 Views
  • 12 replies
  • 0 helpfuls

Resolved! forEach not making function call in Scheduled Job

For some reason I can't get forEach to work in either a scheduled job or background script in ServiceNow. The below code works properly outside of SNow with the gs swapped for console. If I redo the code to use a regular for loop it works just fine i...

Resolved! How to add email script to email template

Hello.   Thanks in advance for your help.   I've seen a number of discussions on how to do add an email script to an email template, but it isn't working for me.Scenario:   I have a notification where I add header and footer templates by using a ${ma...

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joshehren by Kilo Expert
  • 15489 Views
  • 10 replies
  • 3 helpfuls

createOrUpdateCI

Hi All, We have a requirement of implementing CMDB Identification and Reconciliation in our instance, even when someone is manually creating or updating a CI. I found on community that we can call a function createOrUpdateCI(source,input) for achievi...

How to remove info messages

Hi All,I have written an before update business rule to make the changes not saved if particular condition matches at the time of closure. It is working as expected. it is throwing some error message so that user can check the reason, but along with ...

Resolved! case management plugin

Hi Community ,For 'Case Management Module' which plugin need to be activated in my personal developer instance?Any help would be appreciated!

markloo by Kilo Contributor
  • 3199 Views
  • 1 replies
  • 2 helpfuls

how to send ui page user input data to email as notification

Developers team,I have created UI page through UI action button as follows. When user click on HPI button on Incident form, the following UI page opens.If user enters the data manually and   click on OK button, all   manually enter data should be del...

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srkuraku by Kilo Contributor
  • 8353 Views
  • 15 replies
  • 4 helpfuls

gr.insert doesn't work

I'm using a UI Page to build a custom form and am using the following insert script to take what the user submits and puts each field in its corresponding field in the table:<script>function Redirect() { window.location="www.somepage.com";}</script> ...

yundlu316 by Kilo Guru
  • 2533 Views
  • 6 replies
  • 0 helpfuls

angular is not defined Error

Following : AngularJS: Developing Modern User Interfaces getting Uncaught reference error : angular not defined:/*! RESOURCE: service.sn-glideAjax */ angular.module('sn.glideAjax', []);Any Clue how to resolve this issue. I have following UI Script de...

Resolved! One to one relationship

Hi All,I'm attempting to set up the ability in ServiceNow for a "System" to auto fill the "Business Service" it's associated with when entered.   For example you could type "Kiosks" into the system field and the system will see "Kiosks" is on the dow...

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davidwood by Kilo Contributor
  • 5131 Views
  • 6 replies
  • 1 helpfuls