I have a requirment to change hr case auto assignment in my project.Currently hr cases routes to GE Center assignment group tier one. New requirement is that all hr case raised from specific country should not be assigned to this group hence a new gr...
Hi everyone, how are you?There is the possibility of translating a text via options scheme? As attached image.I know there is a way to use a key in gs.getMessage(" ") on the server and use that word or phrase in the "sys_ui_message_list" <!--HTML--><...
I looked through a couple of posts here and came up with a BR to place the RITM to 'Pending' if an SC_TASK was placed 'On Hold' but I can't seem to get it to work. I tried in two different ways. Can anyone shed light here? Example 1 Example 2(functio...
Hello - Looking to calculate a Contract Days Left field in the contract application form. What I have works for the most part, but I would like the output to show 0 or "Expired". Instead it shows hours and minutes that simply do not apply. Also, Any ...
Hi, I would like to create a UI action (button) on the sys_email.list to refresh the content. Instead of right-clicking on the banner contextual-menu and select Refresh. Alternatively, it would be great to have it on all list view and not only on the...
Hello everyone! We have a catalog item name Email Distribution Lists. We currently have a manual process of creating Microsoft 365 Email Distribution group but we are trying to automate it using workflow. Is there any way of achieving this automation...
Even though a dictionary entry on a table was deleted, it still shows up on personalize list columns selected/available section.For example a field called "Machine" was existing on a table, later administrator decided to delete the "Machine" diction...
Greetings! I have an issue that I hope someone can assist with. I have a custom application that we use to comply with Secure Supply Chain requirements. This application utilizes the Transfer Orders capability within servicenow. On a few occasion...
Hi , I load data via email but the log shows like this:source does not contain an attachment with table_sys_id: e3654cae1b17c510554d96c6b04bcba4 This is my inbound action and script include (function runAction(/*GlideRecord*/ current, /*GlideRecord...
Hi Team I see, there are few cases where 'Business elapsed time' is greater than 'Actual elapsed time' in SLA (SLAs breakdown by Assignment) related tab of an incident form. Any idea on what could be the reasons?Generally it will be the opposite case...
Hello All, Trying to create breakdown mapping on HR case - Metric Instance database view to get breakdown on task type Below is the snapshot of script but on running the data collector job i am getting error stating - " Error during JavaScript evalu...
Hai all, I have a small doubt ,How to print the data using comma in the background script out put issekharchandu poweri want to print as sekhar,chandu,power. thank yousekhar.
Hello! I'm having a requirement of integrating two systems via api. Normally we handle this via System Import Sets quite easily but the API call that we will recieve now can't be tweaked to fit the standard we have. As such what I want is to just get...
Hello All,I am new in ServiceNow Development for my practice if anyone has use case questions so please share them with me.It will be beneficial for me.Thank You.
Hello Experts, I have 20K user's, there multiple roles added to each user's There are some user's, only have ITIL role, there are no roles added to these users except ITIL, so I need to get the count of those users and sys_id through scripting, ...
