I Want that when my team gets an incident of Reset password in their queue, after they reset the password they should open a new mail in outlook and there should be specific keywords in that mail from which we can resolve the incident.Kindly help me ...
Hello Everyone, I have a "Install location" reference filed on my catalog item form.So i have to Update “Location” field in the Hardware table based off the asset that appears in the RITM under Asset tab. The location should be pulled from the “Ins...
Hi All, I am getting "onChange script error: ReferenceError: g_list is not defined function () { [native code] }" error in requested item form for one catalog item as below. Here is the onchange script for this.. Can you please assist.
Hi,Is there a way to click a link on email to initiate an UI action or a script to set the state of a record?My requirement is to accept/reject a proposed solution of a record. The only way I can think of is to invoke the Approval table via WF and ha...
Hello everyone, Is it possible to addInfoMessage() through a catalog client script in portal ? When a particular catalog is loaded, then I want to show a message. Thanks Kevin
Hello,I cannot find here how to get list of user's from database which have ITIL role.I have seen element g_user.hasRole , but this work only on Client side.I need find way how to build script with GlideRecord to be able query sys_user table via Scri...
I want to embed a widget for each item in a collection. I would like to pass a data property in each widget instance. Can I not pass an object? Only a string? Sample: <widget ng-repeat="member in c.requestData.team track by $index" id="ns-team-avat...
Hi All, After submitting the order guide, I need to redirect to particular page in service portal instead of Request, am unable to find any properties and script which is redirecting. Please let me know, is it even possible to do or not. Thanks, ...
Hello, how can i add information about stage in ticket page portal? I want to show this stage from RITM list to portal Portal, how can i do this? Please help...
Hi, I want to make price dynamic, for example if there is a catalog item for laptop. I want to give ram as choice field, user can select 4 gb or 8gb and depending on this price of the catalog item should vary. How can I achieve this?
I am trying to dynamically create the subject of a reply email to populate based on information from the case. I am using the Email [sys_email] table so I'm able to capture the email chain in the reply. I want the case number as well as the short de...
Hi, We have created a Scoped Application in which our table is inherited from the task table. Now when we are trying to save the record in the table it is giving us the following error:JavaScript evaluation error on:action.setRedirectURL(current);cur...
Hi, I am trying to sort a reference field on a catalog item that I have. I need to globally default sort the results of the ref field when they go to the pop up and look at the referenced table. I have tried a reference qualifier, but that is not wor...
I have an email script and a notification, my notification is showing "undefined" for certain variables i am trying to reference, does anyone know what this could be the cause of this? Email script: (function runMailScript(/* GlideRecord */ current, ...
how to make default in choice list