How to add all the work notes when we are exporting in PDF
How to add all the work notes when we are exporting in PDF? I have checked in journal entry but is there any other method we can get all data related to change worknotes Thank you Vijay
Forum Posts
user is locked out even it is active
The locked out field is checked even if the active field is checked, means if a user is active user can not login. Does this make good sense? Like if a user is active, then why it locked out.I faced this issue when I once unchecked the active field a...
Resolved! How can clone table from prod to dev
I have to clone two custom tables from prod to dev, these have too many record and I'm not able to export xmlCan we suggest an other way to procede?Thanks
How to create list view of task on service portal
Hi All, I want to create list view of tasks on service portal which is read only fields on form.Can you please advise on this ? Regards,Tanya
Domain Separation: Move flow from one domain to another
Hi guys. I have an Order Guide (it has few catalog items) in flow in Client domain only - developed specifically for this client. Now I need to share this catalog item to Users who belong to Global domain (part of our MSP team who helps to handle tic...
Service Portal - Contextual Search Results not working
Contextual Search in Record Producer - Create Incident is not working in Service Portal. cxs_rp_search - Macro usedContextual Search - Inline Results - Widget used Even though knowledge articles available with name 'test' in instance but still searc...
How to convert topic block to topic in virtual agent, although type option is read only?
I have Contextual Search topic block as OOB which is read only. To test that topic block functionality, I duplicated that to my application scope and to do some configuration. But when i tried to change "type" to "Topic" from "Topic Block" It's not h...
Change request should revert back to Assess instead of New after approval rejection
Hi Community, I want to customize my instance to make Change request reverts back to the Assess state instead of New, after rejection by one of the Approvers. It should happen at Authorize state. I have tried few things so far but none of this work:...
Resolved! Avoid duplicate entries in Portal Widget
Hello All,I have created a custom widget to show up a list but I would need help with avoiding duplicate entries of same string retrieved via the script.HTML<div class="modal" tabindex="-1" role="dialog" id="myModal"> <div class="modal-dialog" role="...
Service portal redirection /esc to /sp !!!
Hello everyone, Can you help me to solve this problem.End users fall to the employee center homepage ( /esc) but I would like to move to the service portal (/sp) when the are connected. BR, FF
Setting encrypted password for user from service catalog and using flow designer.
Hii community, I stuck on one requirement where I have to create user record with a field value using flow designer and field values are: First name ,last name ,user id , passwordI successfully created the user with first name, last name ...
Resolved! Access denied with Oauth2
Hello, I'm trying to use OAuth2 to access ServiceNow through its REST APIs and I've followed the guides here: https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/security/reference/r_OAuthAPIRequestParameters.htmlhttps:/...
how to delete submited record producer without damaging location table
I have submitted a record producer that is linked to a table , if I delete the record producer will it harm the table? if yes is there a way to remove it saftely, thank you
query a related list using RLQUERY
Hi,I built a filter on a before query business rule on the sc_request_item. The filter is the following:var filterConditionSCReqIt = "opened_by=" + utenteCorrScReqIt + "^ORwatch_listCONTAINS" + utenteCorrScReqIt + ' '^ORassignment_groupIN' + scri1_...
Resolved! Calculate difference between 2 decimal fields and populate in other field
Hi Team, I am having an requirement to calculate difference between 2 decimal fields and display the value in other field. if,Field A = 10.5Field B = 5then Field C = 5.5 like above I need to display kindly suggest. Thanks
