Developer forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! How to close incident through E-mail ?

I Want that when my team gets an incident of Reset password in their queue, after they reset the password they should open a new mail in outlook and there should be specific keywords in that mail from which we can resolve the incident.Kindly help me ...

E-mail.JPG inci.JPG
geet by Tera Guru
  • 9422 Views
  • 22 replies
  • 3 helpfuls

Resolved! Update “Location” field in the Hardware table.

Hello Everyone,   I have a "Install location" reference filed on my catalog item form.So i have to Update “Location” field in the Hardware table based off the asset that appears in the RITM under Asset tab. The location should be pulled from the “Ins...

Mercy by Giga Contributor
  • 2707 Views
  • 5 replies
  • 0 helpfuls

Single click on email link to accept/reject a record

Hi,Is there a way to click a link on email to initiate an UI action or a script to set the state of a record?My requirement is to accept/reject a proposed solution of a record. The only way I can think of is to invoke the Approval table via WF and ha...

dormarchan by Mega Contributor
  • 16052 Views
  • 10 replies
  • 6 helpfuls

Need find user's with role (itil) via script

Hello,I cannot find here how to get list of user's from database which have ITIL role.I have seen element g_user.hasRole , but this work only on Client side.I need find way how to build script with GlideRecord to be able query sys_user table via Scri...

Pastupe by Mega Guru
  • 11518 Views
  • 6 replies
  • 7 helpfuls

Embedding Widgets using ng-repeat

I want to embed a widget for each item in a collection. I would like to pass a data property in each widget instance. Can I not pass an object? Only a string?  Sample:  <widget ng-repeat="member in c.requestData.team track by $index" id="ns-team-avat...

seanrichter by Kilo Explorer
  • 2847 Views
  • 3 replies
  • 1 helpfuls

Resolved! Redirection after ordering from an order guide

Hi All,   After submitting the order guide, I need to redirect to particular page in service portal instead of Request, am unable to find any properties and script which is redirecting. Please let me know, is it even possible to do or not.   Thanks, ...

Swati44 by Kilo Expert
  • 2313 Views
  • 1 replies
  • 0 helpfuls

java.lang.ClassCastException

Hi, We have created a Scoped Application in which our table is inherited from the task table. Now when we are trying to save the record in the table it is giving us the following error:JavaScript evaluation error on:action.setRedirectURL(current);cur...

Resolved! reference qualifier to sort a reference field

Hi, I am trying to sort a reference field on a catalog item that I have. I need to globally default sort the results of the ref field when they go to the pop up and look at the referenced table. I have tried a reference qualifier, but that is not wor...

vibee by Kilo Expert
  • 13406 Views
  • 7 replies
  • 4 helpfuls

Undefined values showing in email notification

I have an email script and a notification, my notification is showing "undefined" for certain variables i am trying to reference, does anyone know what this could be the cause of this? Email script: (function runMailScript(/* GlideRecord */ current, ...

find_real_file.png
othomas1 by Kilo Guru
  • 3644 Views
  • 12 replies
  • 2 helpfuls