Hi,In custom table configuration in Database Indexes related list indexes records were created automatically for reference fields (u_tags and u_user_id_json). Each time I refresh this updated and created field is changes to current data/time. Why it'...
Hi All, I have been looking for an API for creating knowledge article in Service Now with article state as "Publish". I have tried Table API and can create a article in Draft state, but I want the article to be in Publish state so that the created a...
Hi All , I am new to reference qualifier. I have a task to set reference field look up in such a way that , it should sort look up according to whatever is populated in that reference field . For example: 1. I have one reference field on cases and i...
I created a catalog where once submit a request a notification will be sent to a specific persons. However, as I run a test and check email logs, I saw 3 email notification sent. See attached file.
In incident form, we have option to send manual E-mail notification; How can we get this feature in RITM and Catalog Task?
Can anyone help point me to the configurations that control what Tickets are listed on the left of the time card portal under Tasks/All Tasks? Currently, our portal only shows tickets that have a time card created against them. We would like to sho...
Hello experts I am needing help with populatig dirrence between actual start and actual end date in the duration field on in the outage form when the "actual start date" and actual end date fields are populated on the change form, then the duration...
Hello! Looking for a business rule or SI to sync parent group members to child groups when a new members is added to a parent group. I had created a business rule on the group member table; however I'm not having any luck.//check if group is a Pa...
I've noticed something really interesting that I've never seen before. This is potentially REALLY useful to me if I can just figure out how to fix it so that things link up correctly. Hopefully someone can help. I've created a new table Data Classe...
Hi All, I want to create an user criteria if the user location is one of location1,location2,location3 and the company is not company1, I have tried with the below user criteria script, but Its not working, answer = checkCondition(); function checkC...
I have implemented some components and customizations in the Article Data experience. Now I want to copy that and create a new experience same as that but with different data resources. How I can copy the whole experience and create an altogether new...
Hello, I am trying to create links to KB article attachments from another system, but if the file is updated, the link changes, which causes too much work to keep updating the links in the external system. Is it possible to enable attachment file ver...
Hi , i have to write an ACL if state is closed complete on the incident form then in the related list one table should be editable only for admins. i have given the table name and added roles. Can someone help with the script.var user = gs.UserID();v...
Hi All, My requirement is send notification to user not in ServiceNow. I have created custom table in that table we have field like email . If user enter the personal email like (XXXXX@gmail.com). Is there any possible to send email notification to p...
Good Morning Community Members! I am having an issue parsing a JSON result and import the records into an import table. Using Postman my GET query executes and returns the following result. { "totalSize": 3, "size": 3, "responseCode": "...
