Hi All, Please help in configuring below requirement- Incident in list view upadtes by self after 1 minutes.If a P1 incident is logged the corresponding assigned to team will get a audio alert so that they can act proactively. For this you can assu...
I am configuring a form and trying to get the names of related lists in order to utilize library g_list. What is the easiest way to get the name of the list?g_list.get(g_form.getTableName() + '.<listname>').setFilterAndRefresh('');
How to do bulk upload from excel sheet and to convert each row into one incident request. for example: 1.iam having header in excel sheet like the incident fields 2.first row data should create one incident (service request) ...
Is there any way we can replace the approval user in workflow using script ?or if there is any table where the approval user data is stored ?
Hi All, How can I send automatic emails with Survey to all users when incident & request state is closed?How can I set up the email and include the link of the survey within the email sent to all users? Thanks
Hello, I'm trying to restrict access to only a specific group(s) of some RITM records depending on the category of the item included in that item request, but for various reasons, i cannot use ACLs in this use case.So i'm trying to find a workaround ...
Hi all,I have a requirement to send a report to users with the following criteria:sc_req_item table where a variable contains groups that start with "Business". This seems simple enough until I realize that we have about 81 groups that have names st...
I have a custom table extending from cmdb_ci and I have column for which I want to enforce unique constraint. I have followed the ServiceNow documentation and made the necessary changes. As soon as I click on 'Save' or 'Update', the 'Unique' checkbox...
Hello. I am construction business rule, to generate pdf. The BR search with GlideRecord and push in array. In a loop, will be put in the pdf the field, etc... The code while (table_etiquetas_funci.next()) { obj_etiquetas_funci = "<html>...
Task is to show an Out of Office annotation next to the caller field on the Incident record. This doesn't seem to be working, and if the user has their out of office field set to 'true', the annotation does not show. 1. I have created a custom tick ...
I've created the following function to return some parameters in a background script: checkValidDepartments: function(businessUnit, encodedquery, message) { var checkdepartment = new glerecord('cmn_department'); checkdertment.addquery('sys_id',busi...
I'm trying to figure out what are the minimal required fields in the Incident table to resolve and close an Incident. What are the valid values for those fields?I'm using the REST API to implement this.Thanks for your help!
Hi Guys, What is the best way to fulfil below scenario:On the Service Portal form, I have two fields (variables)- req_received_date- req_due_date If I choose on the form while filling it out a date on 'req_received_date' field, for example, 1.12.22, ...
Hi,Recently we upgraded from Rome to Tokyo. We implemented Vulnerability Response previously. In VR I found a new button "Show Duplicate VIs" for a remediation task. In Documents I found that it will shows duplicate Vulnerable items. But when I click...
Hi Team, In our Next experience which has incident table tied up , when i click the new button in list view it takes to the record form page. In the form header it shows as create new incident as header but the same is not reflected in the tab title ...
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