Resolved! Extra line breaks in description field
When creating an incident from the incident form, the description field adds line breaks. Does any one know if there is a way to prevent the additional line breaks? Thanks! Rita
Forum Posts
When change request state is Assess or Authorize, both fields will be read only for everyone except for Change Manager and Change Coordinator role users. If any of the two fields is modified, change request should be sent back to Assess state for app
Hi All, can anyone help: 1)- When change request state is Assess or Authorize, planned start and end date fields will be read only for everyone except for Change Manager and Change Coordinator role users. 2)- If any of the two fields is modified, ch...
Resolved! Passing Values to script Include??
Hi , I have a Requirement : when Ui Button is Clicked , it will Render a Ui Page with Dynamic Values . Ui Page : will Fetch values of Specified Table from Script Include using GlideAjax. Script Include : Has Code to glide Records from Specified ...
Resolved! Seeing log entry: org.mozilla.javascript.EcmaError: "OR" is not defined.
Hi all, I'm on New York Patch 1 Hotfix 1a and I'm seeing this in my system log (that is spammed about 50 times per occurrence): org.mozilla.javascript.EcmaError: "OR" is not defined. Caused by error in <refname> at line 1 ==> 1: OR Example: So I un...
Hi, Can i create an xml for the records found in gliderecord ? And can i create table to store xml files? OR can i export all records via xml to other SNOW intance. Thanks in Advance
Hi, Can i create an xml for the records found in gliderecord ? And can i create table to store xml files? OR can i export all records via xml to other SNOW intance. Thanks in Advance
Not able change application scope.
Hi,I was working on SN application and for the testing purpose, I have installed it on another ven instance.But when I change the application scope and opened the record but it displays record is in application scope and you are in gloabl scope not i...
Resolved! Inbound action type "reply" to always create a new record
Hello! We have CALL records that get created from emails, I need new call records to be created for all types of emails, new, forward and reply. New and forward seem to work fine, but a reply is always updating the existing record. Is there a workar...
Assigning HR Tasks to anyone in an assignment group
Hello Community, our team has created an HR Task Template that spits out a checklist task type and assigned it to an Assignment Group (no specific user specified). When the task gets generated, the system is auto-assigning it to a specific person in...
database view - get rid of duplicates
HelloMy database view is returning duplicates that I dont want. For example In metric table it finds one incident 2 times and it is then visualised in report which is confusing.Report look for incidents where I was assigned to.If I was assigned to mo...
Resolved! ATF - Is it possible to access parameter variables in a parametized Test with a Server-Side Script Step?
Hello SN Community, Is it possible to access to parametized variables with the Run Server Side Script Step shown below? For example, I want to access these parametized variables on the server-side: I am aware that you can access these vari...
Resolved! Copy email sent vai email client to work notes
I am looking for a way to copy email content sent via email client to work notes. Email sent via email client is display in activity logs but it’s quite anoint for user’s to check in two section for response and original message what they have sent i...
How to *properly* push/migrate Scheduled Jobs from one instance to another?
Hello guys, Scheduled Jobs are not part of the Application (are not considered application files), so they are not captured within an update set. I wonder, what is the correct procedure to migrate a Scheduled Job, from subdev > dev > test > prod? We ...
Resolved! How to grant roles to many users
Hi, I want to grant a user the read / write authority role of ACL that occurs in a custom table. However, I feel that manual is inefficient because there are too many users. Is there any good way? Regards,
want to disable the Submit button of a record producer of Scoped Application
Hello All I want to disable the submit button of record producer with Onload script. The record producer is in a Scoped Application. I can check the id of the button by doing the Inspect element and no exists of submit button. when i am adding the ja...
Receiving error "illegal access to getter method getmessage in class org.mozilla.javascript.rhino exception" in user approval action
Below is the script I'm using in the approval workflow activity and below that is a screenshot of the workflow and error. I know others have reported this issue before but I wasn't able to glean much in the way of helpful information from their posts...
