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How to determine who and when was the database index created?

Hi,In custom table configuration in Database Indexes related list indexes records were created automatically for reference fields (u_tags and u_user_id_json). Each time I refresh this updated and created field is changes to current data/time. Why it'...

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miro2 by Mega Sage
  • 1604 Views
  • 3 replies
  • 2 helpfuls

Resolved! Help with advanced reference qualifier

Hi All ,  I am new to reference qualifier. I have a task to set reference field look up in such a way that , it should sort look up according to whatever is populated in that reference field . For example: 1. I have one reference field on cases and i...

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Multiple email notification

I created a catalog where once submit a request a notification will be sent to a specific persons. However, as I run a test and check email logs, I saw 3 email notification sent. See attached file.

Vengeful by Mega Sage
  • 1200 Views
  • 6 replies
  • 0 helpfuls

Time Card Portal Configuration

Can anyone help point me to the configurations that control what Tickets are listed on the left of the time card portal under Tasks/All Tasks?  Currently, our portal only shows tickets that have a time card created against them.  We would like to sho...

Resolved! How to sync Parent group members to Child groups

Hello!   Looking for a business rule or SI to sync parent group members to child groups when a new members is added to a parent group.   I had created a business rule on the group member table; however I'm not having any luck.//check if group is a Pa...

billi_lumley by ServiceNow Employee
  • 6893 Views
  • 16 replies
  • 4 helpfuls

How to create a user criteria with advance script ?

Hi All, I want to create an user criteria if the user location is one of location1,location2,location3 and the company is not company1, I have tried with the below user criteria script, but Its not working, answer = checkCondition(); function checkC...

ads by Tera Expert
  • 1502 Views
  • 7 replies
  • 0 helpfuls

How to Copy experience in UI Builder?

I have implemented some components and customizations in the Article Data experience. Now I want to copy that and create a new experience same as that but with different data resources. How I can copy the whole experience and create an altogether new...

Arya9 by Tera Contributor
  • 2656 Views
  • 4 replies
  • 1 helpfuls

Static links for Knowledge base article attachments

Hello, I am trying to create links to KB article attachments from another system, but if the file is updated, the link changes, which causes too much work to keep updating the links in the external system. Is it possible to enable attachment file ver...

Leonarius by Tera Contributor
  • 3046 Views
  • 3 replies
  • 4 helpfuls

ACL fields from other table

Hi , i have to write an ACL if state is closed complete on the incident form then in the related list one table should be editable only for admins. i have given the table name and added roles. Can someone help with the script.var user = gs.UserID();v...

priyanka68 by Tera Contributor
  • 933 Views
  • 1 replies
  • 0 helpfuls

How to send notification to user not in ServiceNow

Hi All, My requirement is send notification to user not in ServiceNow. I have created custom table in that table we have field like email . If user enter the personal email like (XXXXX@gmail.com). Is there any possible to send email notification to p...

suresh40 by Tera Contributor
  • 1692 Views
  • 2 replies
  • 0 helpfuls

Resolved! Parse JSON array result with escape characters

Good Morning Community Members! I am having an issue parsing a JSON result and import the records into an import table.  Using Postman my GET query executes and returns the following result.  { "totalSize": 3, "size": 3, "responseCode": "...

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