When i have modified the ACLs and moved the update set to other environment, then i am getting the below error. Could not find a record in sys_security_acl for column sys_security_acl referenced in this update.
Hi, I have spent several hours on this, read too many posts here and on stackoverflow, but I could still not find the answer. Adding a tag to an incident from the web UI, is simple and easy, and using the API to filter on them is somewhat more compl...
What would be the first place to troubleshoot when there is an empty Mandatory field alert box? This shows up when I am trying to save a RITM after changing the state to Closed Completed. I'm logged in as Admin. Is there a security rule hiding the f...
What is the exact purpose of approval coordinator activity? Is anyone help me out with example
What is the difference between "roll back" and "rollback to" in workflow. Can anyone help me with the example
Hello, Any idea on how to center my modal pop up? When my browser is maximized the pop up is located at the right side But when I minimize my browser to a certain width, it is completely fine and centered. Kind Regards, Raphael
Hello there, hopefully this is a quick issue that's eluding me but I enabled the com.glideapp.servicecatalog.flow_designer plugin so that I could build flows that integrate with Service Catalog items. That all went fine, however now that my flow is ...
So I'm doing my 10th import into a very large table (10,000 entries) and I notice that this latest dump has half the rows missing a bunch of fields. As a result, when I perform this import, it overrides the data already in the table with blanks. I ...
Has anyone tried the knowledge block feature? I've checked the "enable blocks" for the KB I'm using. I created two knowledge blocks, but when I go to a new article, and try to add a knowledge block, the button to do so does not appear. It is also not...
Hi, Recently we observed that the users with Asset role cannot delete assets but according to Docs they should have that functionality . So not sure what is happening. Also few weeks back i have modified 3 UI Actions - Delete[Global] , so only admin...
For example, in the scheduled job 'Time Out Abandoned VA Conversations' there is a function call 'sn_cs.VASystemObject.faultAbandonedConversations();'. What does this actually do? There are other calls to sn_cs.VASystemObject elsewhere so it would ...
Good morning, First post in the Community, so bear with me for being a rookie. I've tried searching for my answer and got some steps further with adding more variables to one field in Record Procuders, but I have a some other challenges that I hope y...
Hi All, How do you usually differentiate users in a select box like below? Users are having trouble selecting the correct name thanks!
Hi, can anyone please let me know how Inactivity Monitor works. I created one Inactivity monitor with Condition as Priority 4 and kept the wait the time as 10 mins. But i dont see any notifications triggered
Hello,We have the incident field called Configuration Item(incident.cmdb_ci), which shows all the details regarding available CIs.When we open a related CI it's fault count is always '0' and never increases.Therefore we want a functionality where if ...
