Hi all, In 'Demand Workbench', we have a custom list view of demands named 'Workbench'.In general, the preview of default list record can be configured by customizing 'sys_popup' view on form layout But my requirement is to customize the preview of d...
Hi all, I have a client script onLoad to control display of a field based on GlideAJAX condition.Also, there is a UI Policy Action controlling the 'Mandatory' feature of the same field, but Visible property is 'Leave Alone'.Still, the setDisplay(True...
Dear SNC I want to avoid multiple scripts, thats why I want to code if(serviceportal)...in client script any help is highly appreciated
Hi All, User's are not able to see the existing relationships on a CI record and they have read access to cmdb_rel_ci table. Could anyone please let me know where i've to fix this issue. Thank you for your time. Regards, Vamsi
Hi there,I tried to split multiple fields in a row by inserting |-split-| between fields in the form layout page, the layout is displayed as expected in the Form Design view but not in the actual Form view as shown in below. Any advice?[Form Layout V...
Hi, I have a template field on the Service Portal which is accepting ticket information along with template name as a record producer. I am using current.appyTemplate(<template name>) in the script section of the record producer, but its not popul...
Good afternoon, We have virtual Citrix NetScaler VPX instances running on SDX Appliances. The VPX instances have been discovered as CIs, however Discovery set the Operational Status field as ‘non-operational’. As a result of this our service mapping ...
I'm looking at configuring the HTML sanitizer script include. Due to a couple of issues that have arisen I am trying to: Blacklist "font-family" Whitelist "background" The issue that I'm having is that most of the time the font is set using "style" w...
hi i want to hide delivery time quantiy from my catalog item on service portal and i only want to keep submit button and i tried with ui macro but only changes are visible on application not on the portal. thanks in advance!!
Good day all, I have a requirement to be able to have an embedded list update it's filter and then refresh when the value of another field changes. I have not been able to make this work. This has been asked before and I've looked through the followi...
Hi Snow Enthusiasts, The Case: Created a record producer on Incident. Need to map variable values to incident fields. The record producer is in the service portal. Variables present are: Requested for, Location, Business Service, Category, Subcateg...
Is there any way to enable the sending of emails from my dev instance?
On My Service Portal, there is a Header having a logout button. The task is that when the logout button is clicked I should be redirected to att.mysupportaccess.com. What should I enter in the "Redirect to The specified URL" box? Doin...
Hi, On business rule / workflow script - how can i get the value of a variable ( not display value, value)? for example - variable named model var req = new GlideRecord('sc_req_item');req.addQuery('number','RITM0219702');req.query();if (req.next())...
I wanted to embed an external web page which is basically a page built in .net application as an iframe in the bottom of the catalog form, catalog task form. I tried to create a UI page and map it to a UI page variable created under the catalog item...