Hi All, We have multiple data sources to update CMDB, we don't need to manage some class data but those are getting populated by difference data sources (Specifically Discovery). Hence our CMDB's record count crossed 9 lakh and kept on increasing. I...
Hello - I am working on a User Criteria requirement for a Catalog Item that I am adding. We have a custom field on the sys_user table called: u_job_code. I only want users with a specific job code to see this catalog item. This u_job_code field ...
I am trying to create a script to read LDAP based on this old post: Reading LDAP in a script - Developer Community - Question - ServiceNow Community The ServiceNow Packages Call Removal Utility replaces the packages as follows // var ldapc = new Pack...
Hi Team, I am facing this unusual issue where a schedule job does not trigger for a schedule job, however the same works when run from background script. The condition is something like this var chg = new GlideRecord('change_request'); chg.addEncod...
Hi Folks, I have done Language Translation for HR Service Name. The Translation is working correct when viewing from native view but the Translation not working when viewing from ESC Portal. Native View in English - Native view in Spanish- Work...
Hi all, I have a Client Script where I am adding Choices through addOption() but when I save the record the backend value is populating instead on Label. g_form.addOption('u_available_phone', '10', ans1[0]);
in flow designer action , is there a way to combine two input variables in one data pill to be the value . As an example, input variable location = city data pill + state data pill
GlideEncrypter in scoped app? Create a new script include in the global context that takes your string value as a parameter and then use GlideEncrypter to do the work for you inside the script include function. You then return the the encrypted value...
I have written a business rule to get all the affected CI of an incident. But when I am trying to update the work notes with an array of affected CI's, I am getting org.mozilla.javascript.NativeArray@16e67ab. Here is my code I'm using in Business Ru...
Hi all, The following Script returning null value. I need consumer sys_id. Thanks in advance Script Include - var customerPhones = Class.create();customerPhones.prototype = Object.extendsObject(global.AbstractAjaxProcessor, { ConsumerS: functi...
My Requirement : Only the assignment group members should be able to view the tickets What are the different ways to perform this action.
Hello All,I need to create a report wherein I need to calculate the time taken to resolve an Incident(typically , [Resolution time-(minus)- created time]).But the challenge I am having here is I am unable to exclude the time period when the ticket is...
Hello Guys, In our System we have some OOB Business rules which runs on the parent table but we do not want this business rule to run in our Child tables and what is the best suggestion you can provide to us inorder to not let this OOB Business rule ...
Hello All, I Have created 2 variable set witch going to be use almost all other catalogs. now I have created 2nd catalog in which I am adding same variable set but it's showing like below error I don't know why this error is coming plz let me know.(...
Hello experts, I want to create a popup window when catalog item is submitting. In popup using spModel i want to create custom buttom like :-cancel and proceed without attachement and also in which on text field that is "tell me a reason" in same pop...
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