Resolved! Checkout UI action is not available in the Knowledge article
Hello Team , Checkout button is not visible in one if the article .Could anyone please let us know what could be the possible reason ?Thank you !
Forum Posts
Resolved! Missing Requested For field in Catalog Task
Hello,In configuring catalog task form, the Requested for field was selected (See attached 1). However, it is missing in catalog task form (see attached 2). Please help. Thanks
How to generate tasks at the same time on flow designer?
How can I get tasks to generate at the same time on flow designer? I have these checkbox conditions to create catalog tasks but it only creates the second task if the first one is complete. I want them all to generate at the same time - how can I do...
Journal Entry '....requested to approve task' for Change using Change Models
My company is working on moving to Change Models. When we use Change Models we get an approval history change entry for every user of a group and one for the group itself. Example: John Doe requested to approve taskGroup approval for ServiceNow Adm...
Resolved! How do I provide access to a custom System Properties page?
I followed the steps posted here to create a custom UI page for some new build:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0715835which worked fine, except there seems to be a step missing (from any resource I can find abou...
Resolved! REST API for Bulk Creation of Incident (tickets)
Hi There, I am working on integrating the Service Now for creating the tickets on behalf of our customers. Our System will create lots of tickets, so, we cannot depend on the REST API which will create one ticket at a time. I want to know how can I c...
Resolved! GS.getUserID() is not working in schedule job and in email script
Hi We have a requirement to delete the users from specific groups who are not logged in for 90 days along with notification, before removing them from the groups needs to send reminder notifications .I have written scheduled job to check logged in ...
Resolved! How to add border for containers in service portal
Hi Team,I have a service portal page where am adding a new container and two rows, having total 4 columns(4 widgets).I need a border for the container alone, can i know where and how to give the css part for container.Can someone please help me out h...
Resolved! How can we dot walk in UI policy of catalog item
Hello ALL ,I have requirement to set visibility of "hr_acuity" checkbox if "hr_opened_for" is :Only display if opened_for.location.category = XYZ I have also used this in script part:function onCondition() {if(g_form.getValue('hr_opened_for.location....
how to create choices from table records?
I have a table xyz, there are records in that table. Is there any option to get the values of one column of xyz table, as choices?
Resolved! Inbound email action, capture only latest reply
Hi Members,I have an inbound email action that simply captures the response (replies only) and whatever comes in the email copy it to the ticket's comments. But if that email becomes a chain, multiple replies, the whole chain gets updated each time. ...
Resolved! Preview Notification display fails
I am running into an issue when creating a new notification in the system. I create the notification, click Preview Notification, and only see a partial view of my work. If I remove my "View Incident" icon from the code, then I can click Preview Noti...
How can I run a report from a workflow and attach the output to an email?
I have a requirement for a new catalog item that I'm not sure how to accomplish. The workflow requires two approvals - both to C-level people who do not use ServiceNow. I plan to use a create event to send them an approval email. However, they will...
Resolved! Email notification based on different condition
I need to send notification to different group based on if location contains 'A' and 'x' then it should go to 'ABC' approval group. If location contains 'B' and 'x' then it should go to 'XYZ' approval group.
Get ONLY last updated additional comments / worknotes in the Incident History
Hi,Can somebody share the code for how to get Get ONLY last updated additional comments / worknotes in the Incident History? If you could give code, your response is much appreciated. TIA .
