I have a script and currently it is not working with GlideAggregate can someone please rectify it: var RITM = new GlideRecord("sc_req_item");RITM.addEncodedQuery("state=2"); //state is in progressRITM.query();while (RITM.next()) { var p= 0; var...
Just checking what best practices folks are following to address the concern below. We have quite a few Incidents and Service Requests that are open under various teams for long time (months, up to years). We would like to reduce this backlog. Few(ve...
Hi, I have 2 Catalog Items for which there is a workflow attached to it (a very basic approve/reject workflow).Whenever these catalog items are submitted, an approval request will be sent to the assigned users. Is it possible to not have these approv...
Hello, Is there a way to download the domain map from the system. The reason if the customers are huge in numbers it's very difficult to see the proper domains. Is there a way I can understand the relations between each domain.Much Appreciated!!
Hello All, I want to add a Tab "Additional Details" in "My Request" of ESC portal which will contain the variable details from the table. Can someone help me how to do it?
Hi There, I need to create a report on history of all assets from 'alm_hardware' table.I need to see the history of assets. Example : User got a new laptop in 2019, left the company, turned their laptop back in and then we gave that laptop to someone...
In service portal, My requests view showing "open/closed" states only by default.Please suggest how to mention remaining states also(ex: work in progrss state).Please find snapshots for reference
I want to schedule all the reports in dashboard at one shot and one pdf attachment.
is there any possible way to schedule multiple reports in a single schedule report and single attachment. I have tried using the 'Include With' but it is sending the multiple attachments. I want all the reports as one attachment. Please tell me the p...
Someone has already try to make a "GroupBy" in a related list? The choice "GroupBy" Is not not available in the dropdown list! Do we need to use the "Relationship" module to do this? Thanks!
Hi, i want to show/hide choice list based on the value the user selects, i tried to do it with the below script but its not working, can anyone help me? Thanks in advance. the script remove but not show when the user selects other values: function o...
Hi all,We have a requirement to hide a tab from view if the catalog item is not called "Add Procedure". I create a script include as follows:var ritm_details_by_number = Class.create(); ritm_details_by_number.prototype = Object.extendsObject(Abstract...
Hi All, I want to concatenate two variables , those are select box variable types having with --None--field and mandatory too. When i selecting any of those variables i want to populate the values into another field. How to do that?? If anyone know...
I've done this a long time ago and can remember how it is done. I'm trying to copy the "State/SubState" popup that appears when you edit the State field on hardware assets in List view. The popup give you the ability to set two fields at once. (inst...
Hi All, I have configured the UI16 theme with the below color values but how I can make same changes in Polaris view. Please suggest me on this. Thank You! Header background color - #fedb00Banner text color - #00141eHeader divider stripe color - #66e...
