Hi, I am currently in the implementation of the Advanced Work Assignment for the sc_task, but the Capacity in use is not refreshing the counting after tasks are closed causing that Tech don't receive a new task. Table: awa_agent_presence_capacity_l...
Hi!I'm creating a ServiceNow application having the purpose to get some data via api from another platform and push that data inside tables.Created the rest api message like this:got this ssl error:even if I've added the machine certificate to the Sy...
I am trying to close a change ticket, but I cannot seem to get it to close. The ticket is in draft, and I want to immediately close it with a change status as part of automation. The issue is I cannot figure out how to close it. Using: response = ...
Hi All, Have a requirement to export 1Million+ data from Servicenow, is there any way to export the data in faster way..? Thanks in advance..
Hello, I have a number of ritms with workflow which is in faulty state. I have created a newer version of the workflow which works just fine. How do I update ritms workflow version(in faulty state) with skipping the approval activity as well as task ...
Hi, If any email notification is sent/ recieved for particular ticket. It is displayed in worklog of record. For me email is displayed, i am having admin role. But for other team member, who are not having admin role, it is not displayed. Is there an...
hi all, 1. There is field Manager and Secondary Group Managers in sys_user group. Can you please help on understanding this roles and responsibility of these roles. 2.Is it advised to create custom user management module is ServiceNow. which cont...
Should the sys id of groups match across all instances (dev,prod,test)? For some reason, we got a group that does not have matching sys ids across the instances, I send the issue to ServiceNow and they said that this was OK?...... which seem real...
Hi,I am trying to fetch JIRA attachment through JIRA rest API and JIRA rest API provide me url (/secure/attachment/{attachment-id}/{attachment-name})of the content. Further, I am trying to get attachment itself as below.// code var targetInstanceURL ...
Hello Team,We have a latitude and Longitude field on User form, how these field values are populated and for what purpose they are used.And another thing, how it is different from latitude and longitude of location selected on User profile.Can anyone...
How do you set a custom 403 page for an experience? Today, if a user is not allowed to access the page, we got a blank page with this red message: "403: You do not have permissions to access this page." We would like to redirect people to anot...
I have a variable named amount in my record producer. After adding the value to the variable i want to add a $ symbol infront of the value. EG : If I enter 2000 , I want $2000. I tried onChange client script but it is not worked as expected. Pleas...
Hi All, I am very new to https://developer.servicenow.com/ instance. I wanted to test few REST API with ticket creations/update. I do not see the left pane which shows "create ticket" and other options. There were no plug in by default after initial ...
Hi, I am trying to prevent from specific users to see articles in KB by using their exclude and include Account. The goal is to let them see only articles that their account is empty, or the user's exclude account is not in the article's account. For...
Hi Experts, LDAP got disconnected,Can anyone help me to fix this? Not sure where to check and how to proceed further. Thanks, Rini
