Resolved! Service Portal - Icon
Hello, How can we create an Icon in Service Portal ?
Forum Posts
How does ACL & User Criteria work together in Knowledge Base? What should be used to control access?
Hi All, How does ACL & User Criteria (Knowledge base & Article) work together in Knowledge articles? ACL Vs User Criteria Q1: Can User Criteria override ACL? Q2: Can ACL Override User Criteria? Knowledge Base User Criteria Vs Knowledge Form User Crit...
Help in Scripting if(gr.next()) is not working
After madrid upgrade this script is not working in prod, the same is working in kingston. Below code is displaying description of incident on approval request in portal but description is not getting visible after madrid upgrade only for incident. ki...
Resolved! How to change default portal URL in survey notification email script?
My service portal for IT is not using the OOTB '/sp' portal, but '/itservice' instead. When sending out survey invites, the email script that generates the survey URL doesn't seem to take the scenario of different portals into account. Specifically, ...
Filter reference field to return users in a group
Hi all, Wracking my head with this one. Finding tons of posts on community here about scripts, script include, javascript reference qualifiers etc. I have gone through about 10 posts but can't seem to get any work. Finding it a bit annoying. Would as...
How to unit test business rule methods
Dear all, I am studding the best practice for implementation unit testing in Service-now.For that I have cover different documentation on ATF and Jasmine framework.To day I understand we have 2 different point to consider: - Testing for Client operat...
LDAP integration creating Duplicate Accounts in User Table
We are having LDAP integration in our instance and we are facing the below issue. When a new user is created in AD, the account gets created in Service now. But when a user account is deactivated and after some time, if the account is re-activated ...
Prevent user from deleting the attachment
I have a requirement to restrict user from deleting the attachment in requested item table.If any one has implemented this requirement please share your thoughts.Thanks in advance
Resolved! Error handling in GlideAjax
I cannot find any documentation related to error handling when using GlideAjax. Not even documentation on the type of object that is passed to the function passed to the getXML method. Upon further inspection I did manage to find status and statusTex...
Resolved! Trying to use sevice now Email API to send an email
I'm trying to use the Email API to send and email. I've fired up a Personal Developer Instance, added email_api_send role to the admin account, turned on email send/receive in email properties, and am sending the following... curl "http://devxxxx.se...
Resolved! Disable WISHLIST for specific catalog items possible?
Hi, we now enabled the wish list, but I would need to be able to disable it for specifig catalog items. If this is not possible, I wonder how I can identify if the catalog item is loaded in the with list contexts, as all catalog ui policies are not s...
Resolved! How to filter the user look up list in a UI page depending on the assignment groups of the selected records?
I have a requirement to set the 'Assigned to' field value of the incident list view using a dialogwindow. For this I have set up a UI page and a list choice UI action. Now I want to put a reference qualifier to the user lookup field so that the filte...
Import of .xlsx file results in error: The supplied data appears to be in the Office 2007+ XML.
In one environment I get this error messages when importing an .xlsx file. Error com.glide.db.impex.datasource.DataSourceException: org.apache.poi.poifs.filesystem.OfficeXmlFileException: The supplied data appears to be in the Office 2007+ XML. You a...
Resolved! "Order" field. What does it mean?
Gyazo - 21642365331aed2c3c23aabc125fb820.png Can anyone explain what it actually means?Does it need for order purposes?And if I set first order to 1 and second order to 2, what it should be in result?Thank in advance for explanations
Resolved! Is there a way to run script globally on every page of Service Portal?
Hi community, I've created a global UI Script. I know it can be executed from some other script easily – but is there a way how to append the script on every page of the Service Portal? – I mean the <header> part of the page to run on every page of t...
