How to get the KB Category Page widget to sort the Knowledge Articles by the KB article's created by date?
I'm trying to update a KB Category Page widget and sort by created by date. Any help would be greatly appreciated!
Forum Posts
Resolved! gs.beginningOfThisMonth(), show a difference of 1 hour.
Hi All, I have been coding a Script Include, in which I am using gs.beginningOfThisMonth(). However, I could see that the script was not executing correctly, on investigating it further, I found that there is a difference of 1 hour when I use gs.begi...
Split array and use elements in GlideRecord
Dear All, I want to split the array and use its stored elements in GlideRecord query. Below mentioned is the code snippet : // str contains 2 sys_ids as -> [*sys_id_1*, *sys_id_2*] for(var i=0;i<str.length;i++) { var rec = new GlideRecord('core_co...
How to send an email to my SNow instance?
Hi,I am a bit confused regarding inbound emails to SNow.I (think) I've turned on inbound emails using the OOB format -->And I have this OOB POP3 configuration -->I have tried all of the following addressing with nothing showing up in the INBOX or the...
LDAP Server Operational Status is false following upgarde
Hi All, we have just had our TEST instance upgraded from Helsinki patch 12 to Kingston patch 2. Following this our LDAP server now has the operational server of false. When I test connection I get the following error: ldaps://cdlldaps-vip.cheshdata...
Resolved! can any one explain me what is the use of schedule script execution ?
hi everyone.. i am learning servicenow .while practising the reports i came across this schedule script excecution.. As the example stated in the servicenow docs i have created it.. what i have done is wanted the incidents that are older than 30 days...
Resolved! Business rule advance Condition for script
HI Developers. I have the following script on a business rule: (function executeRule(current, previous /*null when async*/) { //Get the Email record created against this Log var grEmail = new GlideRecord("sys_email"); if(grEmail.get("sys_id", cu...
Start date and end date for a report
Hi, I'm developing custom reports. Customer wants the start date and end date fields on every report where he could choose the same to see the report for selected reports. Is this possible to accomplish. Say for eg. If the report is on open incidents...
Share a javascript variable between client scripts on the same form.
I have a two client onchange scripts that both need to adjust a javascript variable. Both scripts are started by a change in different fields on the form. one script adds 1 to the variable, the other subtracts one from the variable. Is there anyway f...
Multiple SLA's are attached to one Incident.
Hi All, Greeting!!! I have created an SLA Definition with some set of conditions on Incident table and when I create a Incident, I could see two SLA's (Created by me and one another) are attached to the ticket. Ex: SLA1: Start Condition: Priority is...
Resolved! how to get the report that were created last 30 days and the state is new?
hello folks, i have a basic question . well i want to create a report- it could show me the incidents created or raised in the last 30days and still the state is new
Cascade Delete for Document ID field
Since Eureka, we can configure Cascade Delete for any reference field. However, I don't see that option available in the configuration of a document ID field.I feel that a document ID field is basically a reference field plus a depended field that in...
How to set ReadOnly for all fields in GlideModalForm
I am creating a UI Macro to present a form (similar to sys_popup) using GlideModalForm.Everything works as it should except two thing; I want all fields to be readonly and I'd like UI Actions to not be present.As GlidePopup isn't active anymore, I wa...
Dot walking in variable attributes for a variable set - Service Portal
Hi all, I'm trying to add a variable attribute to my catalog variable. The field I'm trying to use is a reference field. Below is what I have and it doesn't work: This is a reference variable and refers to sys_user table. I have u_office_id(referen...
How to write SLA based on variables that are available on task level?
SLA should trigger based on variables selected, but this variables are available only on task level not on request level. So I am writing SLA on sc_task table. If I select catalog task table on SLA then in the conditions variables on task level are n...