Resolved! How to activate event management
Hi I can not find event management items (events , alerts etc) in the file navigator of my developer instance. How can I enable them. I have New York version.. Thank you -Deepali
Forum Posts
Resolved! Why can't I access the sys_properties table in UI Builder?
Hii! I am using UI Builder and when I add a simple List as a component, the sys_properties table does not appear in the table field, any idea why? is there a way to do it?
Incident - When choosing "Awaiting Vendor", "Vendor" tab fields are now mandatory. How do I change?
After San Diego upgrade when I set the State to "Awaiting Vendor" these below fields in the "Vendor" tab are now mandatory. How to I make them not mandatory?
Resolved! Can Rich Text component in UI builder be translatable?
I am wondering if "Rich Text" component in UI builder can be "translatable". We have 15 languages in our instance that we support. We are looking to create a new Portal using UI builder. In our testing we have a test page with a rich text component o...
Runtime Value Skipped in Flow Designer
When i created a flow designer according to the module. the ask for approval action completed with result as skipped instead of waiting. and if statement evaluated to false as in if the condition was approved. i have set manager for the user i am usi...
How do you limit a variable to 10digits?
Hi, The requirement is> minimum of 10 digits is required for a variable. Is this the correct script? Here is the script. I created a on change script. function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { ret...
Resolved! Virtual Agent Designer page is not loading properly
Hello Team, When I tried to access the designer page to create a virtual agent, it wouldn't load properly, as indicated in the image below. Can somebody tell me why it's loading like this? It's been like this for the past two days, and it's still loa...
Resolved! Combine multiple Configuration Items under 1 Configuration Item
As we are discovery items, we have many different firewalls and our people would like the option to select just 1 configuration item called Firewall which would have all the firewall CI’s underneath. This way they don’t have to determine exactly whi...
Come back to previous browser tab
Hi everyone, I have configured a UI Action which open a new tab on browser with a record producer. I need to come back to the previous opened tab on browser (where I clicked UI Action) when I submit record producer. I have tried window.history.back()...
Resolved! On a Ref Qualifier Override. I need a dynamic ref qual based on the Assignment Group on the Incident Form
Hi All, On the Task form is the Business Service reference field to cmdb_ci_service. Today, I have an override ref qual on the Business Service Field when the form is the Incident so when you click on the lookup you are returned certain business serv...
Resolved! how to make planned start date and end date fileds readonly when user has change_manager role when change is moved to authorize state?
Hi Team, My requirement is make planned start date and end date fileds readonly when user has change_manager role after change is moved to authorize state? i tried to create a ui policy with conditions as state is authorize and in run scripts exec...
Give users CREATE rights on sys_user_grmember table using an ACL
Hi, I wanted to give certain users CREATE rights to sys_user_grmember table. I created a user group for those users. It contains one role: a3m_create_groupmember_table (elevated privilege) I created a new ACL on that table: When a member of the gro...
Multiple notification in one event
I have two (2) notifications that listen to single event, the problem is only one (1) notification is sending when the event is fired, even though they have a different subject, body and recipient, the only thing that common is the target table. both...
Convert String data to HTML
Hi Folks, I have integration data, in 3rd party has information in a table format, in Servicenow I have field data type HTML, but data is not updating in a table format, updating as a paragraph text. Source data I have an example: Company Contact C...
Resolved! How set list of reference type field's value
I have a table with column type of "List" which refers to another table. I use below script to add some values by script but it is not working. I also tried with push but still not working. FYI: u_list_service_id is a List type referring to another t...
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