Hi experts , In transform map how can I stop inserting new record and and to allow to update only to the existing record. How to achieve it? Please suggest ? thanks in advance.
Hi, I would like to create a list collector in widget. I know it is OOB item in Service Catalog. Can I apply the same solution in widget? Because in my widget need to have a same functionality dropdown to support my use case. Is there any sample can ...
Hi All, Good Day! I just wanted to inquire as I have a requirement for business rule to insert new value if it doesn't exist yet on the table "m2m_kb_ci". The current script I have seems to have been preventing the update on the existing KB article w...
Hi, I want to change the name of the place I circled in red to another Name, is there any way to solve this? Thanks,
Hi, is there a way to filter my approvals by some criterias? I have a page /grc with a widget "My approvals" that i'd like to filter and list only those approvals that are related to this page. Thanks in advance!
Hi All, I have one notification called "Knowledge article waiting for approval" which is triggering twice to the approver, one when knowledge article is submitted for review and one exact after approval. It does not make any sense that after approv...
I wrote Script include and called this in Reference qualifier of Leve2, Level3 fields. I have used Ppm reference choice table to give parent values for Leve2, and Level3 Values. while I removing Values after selection from Level1, Level2, Level3, t...
Hi All, I have been trying hard to set the RITM state to "closed skipped" if all tasks associated to that RITM are "closed skipped" I am using following script in If activity of workflow but it is not working, please help! Script in If activit...
Hi Team, I want to display the SLA's that got triggered at the same time in task_sla table in particular order instead of showing up the SLA's randomly For Example -If we have 3 SLA's A,B,C that got triggered at same time ,then in the task SLA to any...
Hi Team,I have about 30 plus column in my table I want to import or update data into the table using Easy import, however I do not get the required columns which I need to update/insert in the template that gets downloaded when I select the option cr...
Hi All, We have one Before Insert Update Business Rule in place for when the Incident State changes to Cancelled, set Active to False. But it seems it is not working as expected. It still appears under my Active Incidents. Can anyone let me know ho...
I am currently working on a requirement for a customer that would like me to look into using templates from the Service Portal. The scenario would be: (1) User selects an item from the Service Portal that is a record producer. (2) On the 'sc_cat_ite...
I want to trigger notification only when priority get upgrade For Example- (P3 to p2 or p1),(p4 to p3 or p2 or p1) like this.I tried by using CHANGESFrom and CHANGESTo but not working can any one help me with this.
Hi, I wrote a Rest API that creates an incident.I need that when the user exists in the system, he will enter the caller_id field. If not, it will create the user and put it in the caller_id. I send the data via postman from postman: { "caller"...
Hi, Requirement is to sum all the duraion field values and get the average.. for that I am calculating duration between two date fields using dateDiff function and storing result in a duration type field, But I am receiving duration in date format i....
