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Cherwell to ServiceNow

Hello Folks, Would like to know what it takes to Migrate a company from Cherwell to ServiceNow. Currently, A company is using cherwell and would like to migrate to ServiceNow? What is the process? How easy it is to migrate them, what steps should we ...

Samir Zaveri by Tera Contributor
  • 5325 Views
  • 3 replies
  • 1 helpfuls

Resolved! Resolve Incident to closed

I want to Write a script to close all resolved incidents which are not updated on last 3 days I have hardcoded the last the days but i want it to be calculated. var str ="state=6^sys_updated_on<=javascript:gs.dateGenerate('2022-08-09','23:59:59')"; v...

Resolved! Autopopulate multi-row variable set through Widget

Hi All, I am trying to autopopulate multi -row variable set through widget. I have added the below script in client controller. I am unable to set the variables in variable sets. Please help. i am doing anything wrong here. var my_varset_three_way = ...

Swathi P by Kilo Sage
  • 2521 Views
  • 11 replies
  • 0 helpfuls

enable work notes

How do you enable worknotes? I am working with a custom application and I don't see the option to add the journal or work notes to the form/tab.

paradise624 by Tera Contributor
  • 3013 Views
  • 6 replies
  • 3 helpfuls

Resolved! Scope AJAX Script Include and Catalog Client Script

I have the following Ajax Scripts (Include and Client) in a scope application. For some reason I am getting a browser error: There is a JavaScript error in your browser console. Can you please advise me how to addressed this problem. I am in a lost a...

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Luis Roman1 by Tera Contributor
  • 2214 Views
  • 5 replies
  • 1 helpfuls

Resolved! Glide aggregate count

I have written below script to calculate the count of priority.I want to display the count of individiual priority.I am not able to display all three at once. var gr = new GlideAggregate('incident');var strQuery ='priority=1';var strQuery1 ='priority...

Multifactor authentication and system clone

Hi, We recently enabled multifactor authentication (MFA) in all of our instances.  All users with the "admin" role are configured to use it.  No problems experienced Yesterday we performed our first clone from Prod to sub-prod overnight since MFA was...

stevemac by Tera Guru
  • 6214 Views
  • 7 replies
  • 4 helpfuls

Cross scope privilege question

Experts, I have a schedule import set job which is scheduled to run on a daily basis. I need to link another 'onDemand' script once this job finishes. The sysauto_Script record resides in a different scope. On the post import script, I had added a fe...

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Ram117 by Kilo Sage
  • 1096 Views
  • 2 replies
  • 0 helpfuls