Hi All, Could you please help me with modifying the Agent Chat/VA icon on the Portal. I want to see as below mentioned. Note: I have enabled the Agent Chat- 'Service Portal Agent Chat Configuration' under Service Portal module. Thanks in Advance..!! ...
Hi All,I need to pull a report of all the incidents that were in my teams queue and breached their SLA this month. how can this be achievedThanks & Regards,
Hi All, I have a CS and SI with ajax calls to fetch records from a table. I can see that records are being fetch from SI as a JSON object because I am passing them as JSON object. When I am printing the answer in the client script as get something li...
I set the following ref_ac_columns condition in variable attribute to make var1 and var2 visible in the reference variable on the Portal. ref_auto_completer=AJAXTableCompleter,ref_ac_columns=var1;var2,ref_ac_columns_search=true,ref_ac_display_value=f...
Hi All, I am learning Assessment and Survey. I dont see trigger_id,trigger condition,trigger table fields on asmt_assessment_instance table. Could any1 tell me what is the issue,why those fields are not showing up for me? These fields are OOB field...
HiHas anyone any experience of the following error message:SPWidget:SCSS portalId is null (id: XXXXXXXXXXXX portalId: null): no thrown errorsource: com.glide.ui.ServletErrorListenerI can find which widget it is - simple list and form widgets.The widg...
Hi, I need to autoclose a catalog task after 5 days from the last update (sys_updated_on). Can we do it by Flow Designer?More details:- Lets say, the task is created on 31st Jan. Now if there is no update (sys_updated_on) in that task for continue 5...
I have a table that contains a List field with multiple values How do I get those values from that field using script include
I would like to check the list of applications created in Studio.How can I do that?Also, is it possible to change the settings of an application once it has been created?
On the incident endpoint of the REST api, you can set and retrieve the "contact_type" attribute. What endpoint do you have to go to, to retrieve a list of what the contact types are? Thanks.
Long question : I want to show on a form if a user is out of working hours in his current time zone. Consider only one timezone for this question for now(Let's say time zone X). For this I am getting the servicenow system time value in a script inclu...
Hi All, I am working on a catalog item request. The catalog item name is Surveiallance Equipment Request. The request items and catalog tasks are confidential and should only be viewable by Assignment Group or Assigned To. I wrote a Read ACL on the...
Hello, We have a variable set with an onSubmit client script for catalog items that checks various accounting detail information before an item is put into the shopping cart. I had to make changes to the script so it would work on the service portal...
I have a Catalog Portal Record Producer that uses a variable set to get two pieces of information, Division and Location. I would like to add these two fields to the table list and table form view for the record that is created. I've looked everywhe...
Hi, I have to hide configuration_Item on RITM form only for a specific Item : Item1 I m trying with this but seems not work : function onLoad() { //Type appropriate comment here, and begin script below if(g_form.getValue('cat_item').includes('Ite...
