Hello,I am trying to display the Activity formatter of a referenced record from the Calls table [new_call] in an Incident form.The objective is to bring the entire Activity stream, especially the Emails part.I came across this interesting article exp...
Hi,I have a requirement in where if "approver" and requested for are same then the approver should not be able to approve the request (like he should be debarred from approval_admin role for that request) ....Please give some solutions...
I am unable to see the NEW or EDIT button (UI Action) in a Related List for Data Verification Tasks, checked on ACL and all looks good. This same related list is present in INC, CTASKs and other records working fine, buttons are present. Any ideas ...
We are looking for a way to only show approvals (sysapproval_approver) for Knowledge articles that are in specific workflow states in the approval list view. For example, we want to only display approvals for articles that are in the state of revie...
How to create a Progrestos Bar in UI page. While loading the Dialogue window ( UI Page ) i have to call an API and the result have to display in a combo box. So I need to display a progress bar icon or a Gif image till the result come. Could you plea...
I have two (2) MID server services run on a Windows 2012 server 1) one for Prod and 2) one for Dev. Both these were working last week. Both are same version. Both MID servers are up and running. When I do a test load in Prod it works. When ...
Hi,I have a UI Action which calls a script include to carry out certain actions on users referenced on the selected records in a list.The functionality has been tried and tested and is fully functional.However, there is one glitch which I am unable t...
I have two web services used to create incidents. Each service uses a web service transform map to call the same event in an onAfter script. The event will cause an email notification to be sent. I am running into an odd issue where the email n...
has anyone created a page - say ticket_redirect.do that takes a simple parameter or two and based on the user's roles or lack of, directsso ticket_redirect.do?type=incident&id=98a3b6cf6f0582c0af665c0d5d3ee431We have a redirect script that is used whe...
I have recently introduced archiving on my instance. The Archival logs are increasing hugely and will soon need to be addressed. i am sure i am not the only one who has come across this so i just want to see what others have done to address this.
I need to report on 'sys_attachment' table. But this attachment table is not appearing on the Reports table field. How can I include 'sys_attachment' table? any settings?
Hello, I thought it is easy but cannot figure it out to send a mail when notification attached to a ticket record.Setup an email notification When to Send:event is fired, attachment.uploadedCondition: Assigned_to is not emptyWeight 0Who Will receive:...
I need to show a list of user records where user id does not end with -a"does not end with" is not available as an operator in reference field qualifier. Any other ideas in which it can be achieved?
Hello, I have a requirement where I have to create a Field named " Description 1 " such that it should look something like this, - > Description 1 # (Consider '#' as attachment icon).So, I want a field so tha...
As shown in the figure of a catalog item, I have a reference field named 'Disk Name' and when a value is selected the field 'Current Disk Size' should be populatedI have the written the following script, but the pop up box is not closing once I selec...
