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Resolved! Why is my Single Sign On throwing it to External Logout?

We have setup Single Sign On on our Dev Instance, and when we have the adfs redirect it comes up with the following URL/error.At this point to Login we have to backspace the /external_logout_complete.do part of the URL, hit Enter, then it automatical...

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tony_carter by Giga Contributor
  • 18632 Views
  • 5 replies
  • 1 helpfuls

Resolved! ATF Scheduled Client Test Runner not triggering

I'm trying to run simple scheduled test suites. They load up into Active Scheduled Test Runners and the Last Checkin column stays up to date. All the tests work individually, the suites work manually, and the suites work with Execute Now under schedu...

Dion1 by Giga Contributor
  • 3708 Views
  • 6 replies
  • 2 helpfuls

ArrayUtil indexOf/contains not working

Hello.  I am trying to create a script for a login rule.  I am testing in backgroud scripts.  The script is supposed to look for a specific role for the logged in user.  Without the if statement, the array will print, and I can see that it contains i...

Rachel55 by Mega Guru
  • 1865 Views
  • 12 replies
  • 2 helpfuls

Sorting and Filtering is not working

Hi All, Sorting and Filtering is not working on the field. Field Name: Application CI Count Field Type: Integer Sorting Screenshot: Filtering Screenshot: Set the filter like application CI Count is greater than 1 but it returns empty list. I have se...

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Mouseover on Portal buttons

Hi all,I'm wondering how you would go about adding pop-up menus when you hover over one of the buttons below on the service portal?Ideally I would want to be able to have a list of example requests when you hover over the submit request button and so...

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Sam Ogden by Tera Guru
  • 5320 Views
  • 10 replies
  • 2 helpfuls

How do I cancel a form submission?

I would like to cancel the form submission in case the "if" statement below is true. how can I acheive that?? I added "return false" inside the if statement but its not working. kindly do help me out..function onSubmit() {     //Type appropriate comm...

ganeshbala by Kilo Contributor
  • 8767 Views
  • 8 replies
  • 5 helpfuls

Resolved! Business Rule not triggered by Inbound Action

Hi, I have a Business Rule on new_call table that works perfectly, and is in charge of parsing the description field for a CI, rework it, and fill-in the cmdb_ci field. This BR is a before BR, running on Insert and Update. It works perfectly when cre...

Resolved! Send a notification 5 days after another notification

Hello, I have a scheduled script job that runs daily and any task not updated in 7 days, triggers an event which sends out a notification. Now I have a requirements to send a follow-up email 5 days after that first notification has been sent. How can...

Khalnayak by Kilo Sage
  • 4595 Views
  • 25 replies
  • 4 helpfuls

Resolved! Configure Outbound REST Message API

Hi,I have been stuck for a while to configure the HTTP method for Post using the Outbound REST Message.Since the API will need me to send some information on the request body, such as: grant_type, resource, client_id, etc.So, I made the configuration...

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mirza2 by Kilo Contributor
  • 11599 Views
  • 16 replies
  • 7 helpfuls

Transfer a Standard Change Template to another instance

We don't plan to clone soon, but I need one of the Standard Change templates copied over to our sub-prod instances so it can be selected in a workflow. But, when I try exporting the XML and importing into Test, I get an error "Skipping record for tab...

Onload in the widget

Hi Everyone, Can anyone tel me how i can use onload to call another function.example in HTML : ( <body onload="someFunction()"> ...</body>)Thank you

Adil JEBLI by Mega Expert
  • 11831 Views
  • 5 replies
  • 5 helpfuls